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Technical Support Outsourcing Market

Technical Support Outsourcing Market (Service: Customer Acquisition, Call Centre Services, and Others; and Industry) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031

Technical Support Outsourcing Market Outlook 2031

  • The global technical support outsourcing market was valued at US$ 41.53 Bn in 2020
  • It is estimated to expand at a CAGR of 6.7% from 2021 to 2031
  • The global technical support outsourcing market is expected to cross the value of US$ 83.82 Bn by the end of 2031

Analysts’ Viewpoint on Technical Support Outsourcing Market Scenario

Companies in the technical support outsourcing market are focusing on mission-critical projects in retail, BFSI, and pharmaceutical sectors to establish stable revenue streams amid the ongoing coronavirus crisis. However, the risk of data loss and data theft of customer database across various end markets such as logistics, eCommerce, and hospitality is hampering market growth. Hence, companies in the technical support outsourcing market should increase R&D in new technologies including quantum computing and other computing filters to block attempts of potential data theft. The rise in demand for electronic billing, digital payment systems, and maintaining electronic health data records is translating into revenue opportunities for technical support providers.

Burgeoning Growth of SMEs Holds Revenue Opportunities for Service Providers

A large number of SMEs (small & medium-sized enterprises) fail to maintain internal helpdesk services due to lack of capital funding, thereby enabling these SMEs to outsource their technical support services. The growth of SMEs globally has led to opportunistic avenues for participants in the technical support outsourcing market. The facility to free up in-house resources coupled with the availability of cheap, and qualified human resource to undertake technical support, have led to an increase in the demand for technical support outsourcing services.

The lack of technical knowledge and technology awareness in-house widens the business scope for stakeholders in the technical support outsourcing market. Outsourcing technical support proves a greater advantage for original equipment manufacturers (OEM) and independent software vendors (ISV) allowing them to focus on their core processes rather than negotiating with the customer service & support.

Companies Address Budget-strained Manufacturing and Utilities Sectors during Coronavirus Crisis

Since financial situations have been squeezed for many businesses due to the ongoing coronavirus pandemic, companies in the technical support outsourcing market have been capitalizing on this opportunity to diversify their services portfolio. However, service providers need to tackle budget strains of clientele across essential sectors such as manufacturing, healthcare, utilities, and telecommunications, among others. Hence, service providers in the technical support outsourcing market are analyzing their high-risk clients and customers where recovery of debt may be an issue. Several multinational companies have already started re-evaluating their business activities and are in the process of shuffling their operations to reduce concentration in a handful of countries.

Risks of Data Loss and Data Theft Inhibiting Market Growth

The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service. This failure might affect the reputation of famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer database may lead to heavy business loss of the client who has outsourced technical support to third parties. Hence, companies in the technical support outsourcing market are increasing R&D in new technologies including quantum computing to prevent attempts of data breach and data loss.

Customer-centric Services Help Service Providers to Scale their Businesses

Companies in the technical support outsourcing market are diversifying their services across various business-to-business and business-to-customer applications. The rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from customers with high expectations for quick resolution. Furthermore, IT companies lay more emphasis on customer-centric services rather than cost reduction approach.

Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.

Robust In-house IT Teams Enable Providers to Deliver Seamless Support Services

In order to improve the ability and accessibility of employees, organizations need to focus on developing professional IT skills with the help of reliable IT teams to cover multiple functional areas. In-house IT teams help to monitor internal IT operation systems of an enterprise to identify problems and resolve them before it impacts various business segments of the company. This factor helps to increase work efficiency & productivity of staff and enables a company to become more flexible & dynamic.

A strong and reliable in-house IT team helps the company to focus on core business segments so that the company is able to deliver effective technical support outsourcing services to clients across the globe.

Technical Support Outsourcing Market: Overview

  • The latest research report published by Transparency Market Research pertains to the global technical support outsourcing market for the historical period 2018–2019; 2020 is the actual year, and the forecast period is 2021-2031. Technical support outsourcing proves more beneficial for original equipment manufacturers (OEM) and independent software vendors (ISV).
  • Penetration of Internet and adoption of smart technologies have increased substantially in the past few years. Increasing adoption of advance IT infrastructure and rising demand for outsourced IT solutions are anticipated to drive the technical support outsourcing market.
  • Technical support outsourcing has high future potential largely due to continuous rising technical innovation in industries. Increase in demand for advanced IT infrastructure to offer reliable and secure IT support solutions helps to outsource technical services and web hosting services. This factor is projected to boost the technical support outsourcing market.

Increase in Focus on Core Competencies

  • In order to improve the ability and accessibility of employees, organizations need to focus on developing professional IT skills with the help of reliable IT teams to cover multiple functional areas. In-house IT teams help to monitor the internal IT operation systems of an enterprise to identify problems and resolve them before it impacts various business segments of a company. This factor helps to increase work efficiency and productivity of staff and enables a company to become more flexible and dynamic. Thus, a strong and reliable in-house IT team helps the company to focus on core business segments so that the company is able to deliver effective technical support outsourcing services to clients across the globe.
  • Growing adoption of digital technologies in various industrial sectors, along with penetration of the Internet, social media, and various smart devices helps to create significant demand for strong operational systems within an organization, which helps to outsource comprehensive IT solutions and services to clients during a mentioned time period. Outsourcing helps management and technical support teams to pay more attention toward core operational activities of business and influences employees to improve their technical skills to manage the IT operation system by forming efficient networks with clients to expand the core business verticals.
  • Hence, increased focus on core business is estimated to boost the demand for technical support outsourcing solutions and services across various end users during the forecast period

Rise in Demand in Healthcare Sector

  • Increase in adoption of technical support outsourcing solutions in the healthcare sector is expected to regulate and mitigate IT operations by giving the right access to the right people. In the healthcare sector, doctors and nurses work 24/7; hence, it is essential to handle all the back-office functions for the success of healthcare components. Many healthcare organizations lag in terms of resources and hence, it is difficult to keep all the employees on on-roll jobs, and hence, opt for technical support outsourcing.
  • Rise in demand for electronic billing and digital payment systems, maintaining electronic health data records, and adoption of cloud computing services is estimated to propel the demand for technical support outsourcing during the forecast period. For instance, According to Deloitte Global Healthcare Outlook 2021, outsourcing of IT cloud services in the healthcare sector is likely to increase by 11% due to rising reliability and virtual care enablement.
  • By implementing IT support solutions in the healthcare sector, IT admins create a unique ID for every user that includes a set of credentials to restrict the privacy and security of an organization. This helps to manage routine and administrative tasks associated with patient care. For instance, according to Applied Medical Systems, a leading medical billing service provider, it is estimated that the healthcare sector lost US$ 125 Bn due to poor medical billing practices in the U.S. every year. Hence, to avoid this loss, adoption of IT outsourcing (ITO) services in the healthcare sector is expected to drive the technical support outsourcing market during the forecast period.
  • Using IT support solutions in pharmaceutical supply chain operations helps to reduce manual data collection errors, offering quality data management services while maintaining the customer database. It also saves time and improves the efficiency of an organization. Thus, developing need of information technology and increasing importance of cost-effective processes are projected to offer significant opportunities for the growth of technical support outsourcing in the healthcare industry.

Technical Support Outsourcing Market: Competition Landscape

  • Detailed profiles of providers of technical support outsourcing have been provided in the report to evaluate their financials, key product offerings, recent developments, and strategies
  • Key players operating in the global technical support outsourcing market are
    • Accenture PLC.
    • Aegis Limited
    • Collabera Inc.
    • Computer Generated Solutions, Inc.
    • Essentiel Outsourcing
    • Flatworld Solutions Pvt. Ltd.
    • Genpact
    • HCL Technologies
    • IBM Corporation
    • Infosys Limited
    • Invensis Technologies Pvt. Ltd
    • Qcom Outsourcing Ltd
    • StarTek Inc.
    • Suma Soft
    • Support.com, Inc.
    • Tata Consultancy Services Limited
    • Wipro Limited
    • Worldwide Call Centers, Inc., etc.

Technical Support Outsourcing Market: Key Developments

  • Key providers of technical support outsourcing, such as IBM Corporation, Collabera Inc., and Qcom Outsourcing Ltd, are focusing on the development of cost-effective and compact technical outsourcing support to attract more customers. Additionally, players active in providing technical support outsourcing are focusing on inorganic growth strategies such as strategic collaborations and merger & acquisition activities with technology partners to improve their offerings and market reach.
  • Some other key developments in the global technical support outsourcing market are highlighted below:
    • In November 2021, CSS Corp., a North America-based technology service provider, was awarded the best outsourcing provider of 2021 at ICMI Global Contact Center Awards
    • In December 2020, Accenture, a global professional services company with leading capabilities in digital, cloud, and security, and Inversis, a reference company in Spain, signed a mutual agreement to develop financial outsourcing solutions to manage the asset distribution process
    • In April 2020, NEC Corporation, a leading provider and integrator of advanced IT, communications, and networking solutions, entered into a partnership with Intermedia, a leading provider of cloud-based Unified Communications as a Service (UCaaS) to launch a cloud-based UCaaS solution to deliver cloud-based and collaboration services by launching NEC UNIVERGE BLUE CONNECT
  • In the global technical support outsourcing market report, we have discussed individual strategies followed by company profiles of providers of technical support outsourcing. The ‘Competition Landscape’ section has been included in the report to provide readers with a dashboard view and company market share analysis of key players operating in the global technical support outsourcing market.

Technical Support Outsourcing Market Snapshot

Attribute

Detail

Market Size Value in 2020 (Base Year)

US$ 41.53 Bn

Market Forecast Value in 2031

US$ 83.82 Bn

Growth Rate (CAGR)

6.7%

Forecast Period

2021-2031

Quantitative Units

US$ Bn for Value

Market Analysis

Includes market size assessment for the historic period 2016-2019, along with base year and forecast period, in terms of value (US$ Bn). It also provides insights such as regional analysis, opportunity assessment, product development and innovation, and ecosystem analysis.

Competition Landscape
  • Market Share Analysis by Company (2020)
  • Detailed vendor profiling and insights on their key strategies for business growth, along with competition dashboard

Format

Electronic (PDF) + Excel

Market Segmentation
  • Service
    • Customer Acquisition
      • Delivery & Installation
      • Warranty
      • Post Sales Service
    • Call Centre Services
    • Others (Email Support and Live Chat Support)
  • Industry
    • Manufacturing & Automotive
    • Education
    • Energy & Utilities
    • BFSI
    • Retail & E-commerce
    • IT & Telecommunication
    • Media & Entertainment
    • Logistics & Supply Chain
    • Healthcare & Pharmaceuticals
    • Others (Construction, Hospitality)

Regions Covered
  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

Countries Covered
  • U.S.
  • Canada
  • Mexico
  • Germany
  • U.K.
  • France
  • Spain
  • Italy
  • China
  • India
  • Japan
  • ASEAN
  • Saudi Arabia
  • United Arab Emirates
  • South Africa

Companies Profiled
  • Accenture PLC
  • Aegis Limited
  • Collabera Inc.
  • Computer Generated Solutions, Inc.
  • Essentiel Outsourcing
  • Flatworld Solutions Pvt. Ltd.
  • Genpact
  • HCL Technologies
  • IBM Corporation
  • Infosys Limited
  • Invensis Technologies Pvt. Ltd
  • Qcom Outsourcing Ltd
  • StarTek Inc.
  • Suma Soft
  • Support.com, Inc.
  • Tata Consultancy Services Limited
  • Wipro Limited
  • Worldwide Call Centers, Inc.

Customization Scope

Available upon Request

Pricing

Available upon Request

Technical Support Outsourcing Market – Segmentation

TMR’s research study assesses the technical support outsourcing market on the basis of service, industry, and region. The report presents extensive market dynamics and progressive trends associated with different segments, and how they influence the growth prospects of the technical support outsourcing market.

Service
  • Customer Acquisition
    • Delivery & Installation
    • Warranty
    • Post Sales Service
  • Call Centre Services
  • Others (Email Support and Live Chat Support)
Industry
  • Manufacturing & Automotive
  • Education
  • Energy & Utilities
  • BFSI
  • Retail & E-commerce
  • IT & Telecommunication
  • Media & Entertainment
  • Logistics & Supply Chain
  • Healthcare & Pharmaceuticals
  • Others (Construction, Hospitality)
Region
  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

Frequently Asked Questions

At What CAGR Technical Support Outsourcing Market Predicted to Grow during the Forecast Period?

Technical Support Outsourcing Market Predicted to 6.7% CAGR during the Forecast Period.

What is The Forecast Period of Technical Support Outsourcing Market?

Technical Support Outsourcing Market Forecast Till 2031

Who Are the Players Involved In the Technical Support Outsourcing Market?

The Players involved in the Accenture PLC., Aegis Limited, Collabera Inc., Computer Generated Solutions, Inc.,Essential Outsourcing

Which Region Lead Technical Support Outsourcing Market?

North America Highly Lucrative Markets

What Would Be the Valuation of the Technical Support Outsourcing Market By 2031?

The Technical Support Outsourcing Market Would be US$ 83.82 Bn by the end of 2031

    1. Preface

        1.1. Market Introduction

        1.2. Market Segmentation

        1.3. Key Research Objectives

    2. Assumptions and Research Methodology

        2.1. Research Methodology

            2.1.1. List of Primary and Secondary Sources

        2.2. Key Assumptions for Data Modelling

    3. Executive Summary: Global Technical Support Outsourcing Market

    4. Market Overview

        4.1. Market Definition

        4.2. Technology/ Product Roadmap

        4.3. Market Factor Analysis

            4.3.1. Forecast Factors

            4.3.2. Ecosystem/ Value Chain Analysis

            4.3.3. Market Dynamics (Growth Influencers)

                4.3.3.1. Drivers

                4.3.3.2. Restraints

                4.3.3.3. Opportunities

                4.3.3.4. Impact Analysis of Drivers and Restraints

        4.4. COVID-19 Impact Analysis

            4.4.1. Impact of COVID-19 on Technical Support Outsourcing Market

            4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending

                4.4.2.1. Increase in Spending

                4.4.2.2. Decrease in Spending

            4.4.3. Short Term and Long Term Impact on the Market

        4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)

            4.5.1. By Services

            4.5.2. By Industry

    5. Global Technical Support Outsourcing Market Analysis and Forecast

        5.1. Market Revenue Analysis (US$ Bn), 2016-2031

            5.1.1. Historic Growth Trends, 2016-2020

            5.1.2. Forecast Trends, 2021-2031

        5.2. Pricing Model Analysis/ Price Trend Analysis

    6. Global Technical Support Outsourcing Market Analysis, by Services

        6.1. Overview and Definitions

        6.2. Key Segment Analysis

        6.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Services, 2018 - 2031

            6.3.1. Customer Acquisition

                6.3.1.1. Delivery & Installation

                6.3.1.2. Warranty

                6.3.1.3. Post Sales Service

            6.3.2. Call Centre Services

            6.3.3. Others (Email Support and Live Chat Support)

    7. Global Technical Support Outsourcing Market Analysis, by Industry

        7.1. Overview and Definitions

        7.2. Key Segment Analysis

        7.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Industry, 2018 - 2031

            7.3.1. Manufacturing & Automotive

            7.3.2. Education

            7.3.3. Energy & Utilities

            7.3.4. BFSI

            7.3.5. Retail & Ecommerce

            7.3.6. IT & Telecommunication

            7.3.7. Media & Entertainment

            7.3.8. Logistics & Supply Chain

            7.3.9. Healthcare & Pharmaceuticals

            7.3.10. Others (Construction, Hospitality)

    8. Global Technical Support Outsourcing Market Analysis and Forecasts, by Region

        8.1. Key Findings

        8.2. Market Size (US$ Bn) Forecast by Region, 2018-2031

            8.2.1. North America

            8.2.2. Europe

            8.2.3. Asia Pacific

            8.2.4. Middle East & Africa

            8.2.5. South America

    9. North America Technical Support Outsourcing Market Analysis and Forecast

        9.1. Regional Outlook

        9.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            9.2.1. By Services

            9.2.2. By Industry

        9.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 - 2031

            9.3.1. U.S.

            9.3.2. Canada

            9.3.3. Mexico

    10. Europe Technical Support Outsourcing Market Analysis and Forecast

        10.1. Regional Outlook

        10.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            10.2.1. By Services

            10.2.2. By Industry

        10.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

            10.3.1. Germany

            10.3.2. UK

            10.3.3. France

            10.3.4. Italy

            10.3.5. Spain

            10.3.6. Rest of Europe

    11. Asia Pacific Technical Support Outsourcing Market Analysis and Forecast

        11.1. Regional Outlook

        11.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            11.2.1. By Services

            11.2.2. By Industry

        11.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

            11.3.1. China

            11.3.2. India

            11.3.3. Japan

            11.3.4. ASEAN

            11.3.5. Rest of Asia Pacific

    12. Middle East & Africa Technical Support Outsourcing Market Analysis and Forecast

        12.1. Regional Outlook

        12.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            12.2.1. By Services

            12.2.2. By Industry

        12.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

            12.3.1. Saudi Arabia

            12.3.2. The United Arab Emirates

            12.3.3. South Africa

            12.3.4. Rest of Middle East & Africa

    13. South America Technical Support Outsourcing Market Analysis and Forecast

        13.1. Regional Outlook

        13.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            13.2.1. By Services

            13.2.2. By Industry

        13.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

            13.3.1. Brazil

            13.3.2. Argentina

            13.3.3. Rest of South America

    14. Competition Landscape

        14.1. Market Competition Matrix, by Leading Players

        14.2. Market Revenue Share Analysis (%), by Leading Players (2020)

        14.3. Competitive Scenario

            14.3.1. List of Emerging, Prominent and Leading Players

            14.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.

    15. Company Profiles

        15.1. Accenture PLC

            15.1.1. Business Overview

            15.1.2. Company Revenue

            15.1.3. Product Portfolio

            15.1.4. Geographic Footprint

            15.1.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.2. Aegis Limited

            15.2.1. Business Overview

            15.2.2. Company Revenue

            15.2.3. Product Portfolio

            15.2.4. Geographic Footprint

            15.2.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.3. Collabera Inc.

            15.3.1. Business Overview

            15.3.2. Company Revenue

            15.3.3. Product Portfolio

            15.3.4. Geographic Footprint

            15.3.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.4. Computer Generated Solutions, Inc.

            15.4.1. Business Overview

            15.4.2. Company Revenue

            15.4.3. Product Portfolio

            15.4.4. Geographic Footprint

            15.4.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.5. Essentiel Outsourcing

            15.5.1. Business Overview

            15.5.2. Company Revenue

            15.5.3. Product Portfolio

            15.5.4. Geographic Footprint

            15.5.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.6. Flatworld Solutions Pvt. Ltd.

            15.6.1. Business Overview

            15.6.2. Company Revenue

            15.6.3. Product Portfolio

            15.6.4. Geographic Footprint

            15.6.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.7. Genpact

            15.7.1. Business Overview

            15.7.2. Company Revenue

            15.7.3. Product Portfolio

            15.7.4. Geographic Footprint

            15.7.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.8. HCL Technologies

            15.8.1. Business Overview

            15.8.2. Company Revenue

            15.8.3. Product Portfolio

            15.8.4. Geographic Footprint

            15.8.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.9. IBM Corporation

            15.9.1. Business Overview

            15.9.2. Company Revenue

            15.9.3. Product Portfolio

            15.9.4. Geographic Footprint

            15.9.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.10. Infosys Limited

            15.10.1. Business Overview

            15.10.2. Company Revenue

            15.10.3. Product Portfolio

            15.10.4. Geographic Footprint

            15.10.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.11. Invensis Technologies Pvt Ltd

            15.11.1. Business Overview

            15.11.2. Company Revenue

            15.11.3. Product Portfolio

            15.11.4. Geographic Footprint

            15.11.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.12. Qcom Outsourcing Ltd

            15.12.1. Business Overview

            15.12.2. Company Revenue

            15.12.3. Product Portfolio

            15.12.4. Geographic Footprint

            15.12.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.13. StarTek Inc.

            15.13.1. Business Overview

            15.13.2. Company Revenue

            15.13.3. Product Portfolio

            15.13.4. Geographic Footprint

            15.13.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.14. Suma Soft

            15.14.1. Business Overview

            15.14.2. Company Revenue

            15.14.3. Product Portfolio

            15.14.4. Geographic Footprint

            15.14.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.15. Support.com, Inc.

            15.15.1. Business Overview

            15.15.2. Company Revenue

            15.15.3. Product Portfolio

            15.15.4. Geographic Footprint

            15.15.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.16. Tata Consultancy Services Limited

            15.16.1. Business Overview

            15.16.2. Company Revenue

            15.16.3. Product Portfolio

            15.16.4. Geographic Footprint

            15.16.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.17. Wipro Limited

            15.17.1. Business Overview

            15.17.2. Company Revenue

            15.17.3. Product Portfolio

            15.17.4. Geographic Footprint

            15.17.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.18. Worldwide Call Centers, Inc.

            15.18.1. Business Overview

            15.18.2. Company Revenue

            15.18.3. Product Portfolio

            15.18.4. Geographic Footprint

            15.18.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

        15.19. Others

    16. Key Takeaways

    List of Tables

    Table 1: Acronyms Used in Technical Support Outsourcing Market

    Table 2: North America Technical Support Outsourcing Market Revenue Analysis, by Country, 2021 - 2031 (US$ Bn)

    Table 3: Europe Technical Support Outsourcing Market Revenue Analysis, by Country, 2021 - 2031 (US$ Bn)

    Table 4: Asia Pacific Technical Support Outsourcing Market Revenue Analysis, by Country, 2021 - 2031 (US$ Bn)

    Table 5: Middle East & Africa Technical Support Outsourcing Market Revenue Analysis, by Country, 2021 and 2031 (US$ Bn)

    Table 6: South America Technical Support Outsourcing Market Revenue Analysis, by Country, 2021 - 2031 (US$ Bn)

    Table 7: Forecast Factors: Relevance and Impact (1/2)

    Table 8: Forecast Factors: Relevance and Impact (2/2)

    Table 9: Impact Analysis of Drivers & Restraints

    Table 10: Global Technical Support Outsourcing Market Analysis, by Services, 2018 – 2031

    Table 11: Global Technical Support Outsourcing Market Analysis, by Industry, 2018 – 2031

    Table 12: Global Technical Support Outsourcing Market Analysis and Forecast, by Region, 2018 - 2031

    Table 13: North America Technical Support Outsourcing Market Analysis, by Services, 2018 – 2031

    Table 14: North America Technical Support Outsourcing Market Analysis, by Industry, 2018 – 2031

    Table 15: North America Technical Support Outsourcing Market Analysis and Forecast, by Region, 2018 - 2031

    Table 16: U.S. Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 17: Canada Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 18: Mexico Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 19: Europe Technical Support Outsourcing Market Analysis, by Services, 2018 – 2031

    Table 20: Europe Technical Support Outsourcing Market Analysis, by Industry, 2018 – 2031

    Table 21: Europe Technical Support Outsourcing Market Analysis and Forecast, by Region, 2018 - 2031

    Table 22: Germany Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 23: U.K. Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 24: France Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 25: Italy Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 26: Spain Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 27: Asia Pacific Technical Support Outsourcing Market Analysis, by Services, 2018 – 2031

    Table 28: Asia Pacific Technical Support Outsourcing Market Analysis, by Industry, 2018 – 2031

    Table 29: Asia Pacific Technical Support Outsourcing Market Analysis and Forecast, by Region, 2018 - 2031

    Table 30: China Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 31: India Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 32: Japan Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 33: ASEAN Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 34: Middle East & Africa Technical Support Outsourcing Market Analysis, by Services, 2018 – 2031

    Table 35: Middle East & Africa Technical Support Outsourcing Market Analysis, by Industry, 2018 – 2031

    Table 36: Middle East & Africa Technical Support Outsourcing Market Analysis and Forecast, by Region, 2018 - 2031

    Table 37: Saudi Arabia Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 38: The United Arab Emirates Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 39: South Africa Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 40: South America Technical Support Outsourcing Market Analysis, by Services, 2018 – 2031

    Table 41: South America Technical Support Outsourcing Market Analysis, by Industry, 2018 – 2031

    Table 42: South America Technical Support Outsourcing Market Analysis and Forecast, by Region, 2018 - 2031

    Table 43: Brazil Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 44: Argentina Technical Support Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 45: List of Emerging, Prominent, and Leading Players

    Table 46: Mergers & Acquisitions, Expansions

    Table 47: Mergers & Acquisitions, Expansions

    List of Figures

    Figure 1: Global Technical Support Outsourcing Market Size (US$ Bn) Forecast, 2018–2031

    Figure 2: Global Technical Support Outsourcing Market Revenue (US$ Bn) Opportunity Assessment, by Region, 2021E

    Figure 3: Top Segment Analysis of Technical Support Outsourcing Market

    Figure 4: Global Technical Support Outsourcing Market Revenue (US$ Bn) Opportunity Assessment, by Region, 2031F

    Figure 5: Global Technical Support Outsourcing Market Attractiveness Analysis, by Services

    Figure 6: Global Technical Support Outsourcing Market Attractiveness Analysis, by Industry

    Figure 7: Global Technical Support Outsourcing Market Attractiveness Analysis, by Region

    Figure 8: Global Technical Support Outsourcing Market Revenue (US$ Bn) Historic Trends, 2016 - 2020

    Figure 9: Global Technical Support Outsourcing Market Revenue Opportunity (US$ Bn) Historic Trends, 2016 - 2020

    Figure 10: Global Technical Support Outsourcing Market Analysis, by Services, 2021

    Figure 11: Global Technical Support Outsourcing Market Analysis, by Services, 2031

    Figure 12: Global Technical Support Outsourcing Market Analysis, by Customer Acquisition, 2021 – 2031

    Figure 13: Global Technical Support Outsourcing Market Analysis, by Call Centre Services, 2021 – 2031

    Figure 14: Global Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 15: Global Technical Support Outsourcing Market Analysis, by Industry, 2021

    Figure 16: Global Technical Support Outsourcing Market Analysis, by Industry, 2031

    Figure 17: Global Technical Support Outsourcing Market Analysis, by Manufacturing & Automotive, 2021 – 2031

    Figure 18: Global Technical Support Outsourcing Market Analysis, Education, 2021 – 2031

    Figure 19: Global Technical Support Outsourcing Market Analysis, by Energy & Utilities, 2021 – 2031

    Figure 20: Global Technical Support Outsourcing Market Analysis, by BFSI, 2021 – 2031

    Figure 21: Global Technical Support Outsourcing Market Analysis, by Retail & E-commerce, 2021 – 2031

    Figure 22: Global Technical Support Outsourcing Market Analysis, by IT, 2021 – 2031

    Figure 23: Global Technical Support Outsourcing Market Analysis, by Telecommunication 2021 – 2031

    Figure 24: Global Technical Support Outsourcing Market Analysis, by Media & Entertainment, 2021 – 2031

    Figure 25: Global Technical Support Outsourcing Market Analysis, by Logistics & Supply Chain, 2021 – 2031

    Figure 26: Global Technical Support Outsourcing Market Analysis, by Healthcare & Pharmaceuticals, 2021 – 2031

    Figure 27: Global Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 28: Global Technical Support Outsourcing Market Analysis and Forecast, by Region, 2021

    Figure 29: Global Technical Support Outsourcing Market Analysis and Forecast, by Region, 2031

    Figure 30: North America Technical Support Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

    Figure 31: Europe Technical Support Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

    Figure 32: Asia Pacific Technical Support Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

    Figure 33: Middle East & Africa Technical Support Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

    Figure 34: South America Technical Support Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

    Figure 35: North America Technical Support Outsourcing Revenue Opportunity Share, by Services

    Figure 36: North America Technical Support Outsourcing Revenue Opportunity Share, by Industry

    Figure 37: North America Technical Support Outsourcing Revenue Opportunity Share, by Country

    Figure 38: North America Technical Support Outsourcing Market Analysis, by Services, 2021

    Figure 39: North America Technical Support Outsourcing Market Analysis, by Services, 2031

    Figure 40: North America Technical Support Outsourcing Market Analysis, by Customer Acquisition, 2021 – 2031

    Figure 41: North America Technical Support Outsourcing Market Analysis, by Call Centre Services, 2021 – 2031

    Figure 42: North America Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 43: North America Technical Support Outsourcing Market Analysis, by Industry, 2021

    Figure 44: North America Technical Support Outsourcing Market Analysis, by Industry, 2031

    Figure 45: North America Technical Support Outsourcing Market Analysis, by Manufacturing & Automotive, 2021 – 2031

    Figure 46: North America Technical Support Outsourcing Market Analysis, Education, 2021 – 2031

    Figure 47: North America Technical Support Outsourcing Market Analysis, by Energy & Utilities, 2021 – 2031

    Figure 48: North America Technical Support Outsourcing Market Analysis, by BFSI, 2021 – 2031

    Figure 49: North America Technical Support Outsourcing Market Analysis, by Retail & Ecommerce, 2021 – 2031

    Figure 50: North America Technical Support Outsourcing Market Analysis, by IT, 2021 – 2031

    Figure 51: North America Technical Support Outsourcing Market Analysis, by Telecommunication 2021 – 2031

    Figure 52: North America Technical Support Outsourcing Market Analysis, by Media & Entertainment, 2021 – 2031

    Figure 53: North America Technical Support Outsourcing Market Analysis, by Logistics & Supply Chain, 2021 – 2031

    Figure 54: North America Technical Support Outsourcing Market Analysis, by Healthcare & Pharmaceuticals, 2021 – 2031

    Figure 55: North America Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 56: North America Technical Support Outsourcing Market Analysis and Forecast, by Region, 2021

    Figure 57: North America Technical Support Outsourcing Market Analysis and Forecast, by Region, 2031

    Figure 58: U.S. Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 59: Canada Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 60: Mexico Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 61: Europe Technical Support Outsourcing Revenue Opportunity Share, by Services

    Figure 62: Europe Technical Support Outsourcing Revenue Opportunity Share, by Industry

    Figure 63: Europe Technical Support Outsourcing Revenue Opportunity Share, by Country

    Figure 64: Europe Technical Support Outsourcing Market Analysis, by Services, 2021

    Figure 65: Europe Technical Support Outsourcing Market Analysis, by Services, 2031

    Figure 66: Europe Technical Support Outsourcing Market Analysis, by Customer Acquisition, 2021 – 2031

    Figure 67: Europe Technical Support Outsourcing Market Analysis, by Call Centre Services, 2021 – 2031

    Figure 68: Europe Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 69: Europe Technical Support Outsourcing Market Analysis, by Industry, 2021

    Figure 70: Europe Technical Support Outsourcing Market Analysis, by Industry, 2031

    Figure 71: Europe Technical Support Outsourcing Market Analysis, by Manufacturing & Automotive, 2021 – 2031

    Figure 72: Europe Technical Support Outsourcing Market Analysis, Education, 2021 – 2031

    Figure 73: Europe Technical Support Outsourcing Market Analysis, by Energy & Utilities, 2021 – 2031

    Figure 74: Europe Technical Support Outsourcing Market Analysis, by BFSI, 2021 – 2031

    Figure 75: Europe Technical Support Outsourcing Market Analysis, by Retail & Ecommerce, 2021 – 2031

    Figure 76: Europe Technical Support Outsourcing Market Analysis, by IT, 2021 – 2031

    Figure 77: Europe Technical Support Outsourcing Market Analysis, by Telecommunication 2021 – 2031

    Figure 78: Europe Technical Support Outsourcing Market Analysis, by Media & Entertainment, 2021 – 2031

    Figure 79: Europe Technical Support Outsourcing Market Analysis, by Logistics & Supply Chain, 2021 – 2031

    Figure 80: Europe Technical Support Outsourcing Market Analysis, by Healthcare & Pharmaceuticals, 2021 – 2031

    Figure 81: Europe Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 82: Europe Technical Support Outsourcing Market Analysis and Forecast, by Region, 2021

    Figure 83: Europe Technical Support Outsourcing Market Analysis and Forecast, by Region, 2031

    Figure 84: Germany Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 85: U.K. Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 86: France Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 87: Italy Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 88: Spain Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 89: Asia Pacific Technical Support Outsourcing Revenue Opportunity Share, by Services

    Figure 90: Asia Pacific Technical Support Outsourcing Revenue Opportunity Share, by Industry

    Figure 91: Asia Pacific Technical Support Outsourcing Revenue Opportunity Share, by Country

    Figure 92: Asia Pacific Technical Support Outsourcing Market Analysis, by Services, 2021

    Figure 93: Asia Pacific Technical Support Outsourcing Market Analysis, by Services, 2031

    Figure 94: Asia Pacific Technical Support Outsourcing Market Analysis, by Customer Acquisition, 2021 – 2031

    Figure 95: Asia Pacific Technical Support Outsourcing Market Analysis, by Call Centre Services, 2021 – 2031

    Figure 96: Asia Pacific Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 97: Asia Pacific Technical Support Outsourcing Market Analysis, by Industry, 2021

    Figure 98: Asia Pacific Technical Support Outsourcing Market Analysis, by Industry, 2031

    Figure 99: Asia Pacific Technical Support Outsourcing Market Analysis, by Manufacturing & Automotive, 2021 – 2031

    Figure 100: Asia Pacific Technical Support Outsourcing Market Analysis, Education, 2021 – 2031

    Figure 101: Asia Pacific Technical Support Outsourcing Market Analysis, by Energy & Utilities, 2021 – 2031

    Figure 102: Asia Pacific Technical Support Outsourcing Market Analysis, by BFSI, 2021 – 2031

    Figure 103: Asia Pacific Technical Support Outsourcing Market Analysis, by Retail & Ecommerce, 2021 – 2031

    Figure 104 Asia Pacific Technical Support Outsourcing Market Analysis, by IT, 2021 – 2031

    Figure 105: Asia Pacific Technical Support Outsourcing Market Analysis, by Telecommunication 2021 – 2031

    Figure 106: Asia Pacific Technical Support Outsourcing Market Analysis, by Media & Entertainment, 2021 – 2031

    Figure 107: Asia Pacific Technical Support Outsourcing Market Analysis, by Logistics & Supply Chain, 2021 – 2031

    Figure 108: Asia Pacific Technical Support Outsourcing Market Analysis, by Healthcare & Pharmaceuticals, 2021 – 2031

    Figure 109: Asia Pacific Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 110: Asia Pacific Technical Support Outsourcing Market Analysis and Forecast, by Region, 2021

    Figure 111: Asia Pacific Technical Support Outsourcing Market Analysis and Forecast, by Region, 2031

    Figure 112: China Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 113: India Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 114: Japan Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 115: ASEAN Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 116: Middle East & Africa Technical Support Outsourcing Revenue Opportunity Share, by Services

    Figure 117: Middle East & Africa Technical Support Outsourcing Revenue Opportunity Share, by Industry

    Figure 118: Middle East & Africa Technical Support Outsourcing Revenue Opportunity Share, by Country

    Figure 119: Middle East & Africa Technical Support Outsourcing Market Analysis, by Services, 2021

    Figure 120: Middle East & Africa Technical Support Outsourcing Market Analysis, by Services, 2031

    Figure 121: Middle East & Africa Technical Support Outsourcing Market Analysis, by Customer Acquisition, 2021 – 2031

    Figure 122: Middle East & Africa Technical Support Outsourcing Market Analysis, by Call Centre Services, 2021 – 2031

    Figure 123: Middle East & Africa Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 124: Middle East & Africa Technical Support Outsourcing Market Analysis, by Industry, 2021

    Figure 125: Middle East & Africa Technical Support Outsourcing Market Analysis, by Industry, 2031

    Figure 126: Middle East & Africa Technical Support Outsourcing Market Analysis, by Manufacturing & Automotive, 2021 – 2031

    Figure 127: Middle East & Africa Technical Support Outsourcing Market Analysis, Education, 2021 – 2031

    Figure 128: Middle East & Africa Technical Support Outsourcing Market Analysis, by Energy & Utilities, 2021 – 2031

    Figure 129: Middle East & Africa Technical Support Outsourcing Market Analysis, by BFSI, 2021 – 2031

    Figure 130: Middle East & Africa Technical Support Outsourcing Market Analysis, by Retail & Ecommerce, 2021 – 2031

    Figure 131: Middle East & Africa Technical Support Outsourcing Market Analysis, by IT, 2021 – 2031

    Figure 132: Middle East & Africa Technical Support Outsourcing Market Analysis, by Telecommunication 2021 – 2031

    Figure 133: Middle East & Africa Technical Support Outsourcing Market Analysis, by Media & Entertainment, 2021 – 2031

    Figure 134: Middle East & Africa Technical Support Outsourcing Market Analysis, by Logistics & Supply Chain, 2021 – 2031

    Figure 135: Middle East & Africa Technical Support Outsourcing Market Analysis, by Healthcare & Pharmaceuticals, 2021 – 2031

    Figure 136: Middle East & Africa Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 137: Middle East & Africa Technical Support Outsourcing Market Analysis and Forecast, by Region, 2021

    Figure 138: Middle East & Africa Technical Support Outsourcing Market Analysis and Forecast, by Region, 2031

    Figure 139: Saudi Arabia Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 140: The United Arab Emirates Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 141: South Africa Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 142: South America Technical Support Outsourcing Revenue Opportunity Share, by Services

    Figure 143: South America Technical Support Outsourcing Revenue Opportunity Share, by Industry

    Figure 144: South America Technical Support Outsourcing Revenue Opportunity Share, by Country

    Figure 145: South America Technical Support Outsourcing Market Analysis, by Services, 2021

    Figure 146: South America Technical Support Outsourcing Market Analysis, by Services, 2031

    Figure 147: South America Technical Support Outsourcing Market Analysis, by Customer Acquisition, 2021 – 2031

    Figure 148: South America Technical Support Outsourcing Market Analysis, by Call Centre Services, 2021 – 2031

    Figure 149: South America Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 150: South America Technical Support Outsourcing Market Analysis, by Industry, 2021

    Figure 151: South America Technical Support Outsourcing Market Analysis, by Industry, 2031

    Figure 152: South America Technical Support Outsourcing Market Analysis, by Manufacturing & Automotive, 2021 – 2031

    Figure 153: South America Technical Support Outsourcing Market Analysis, Education, 2021 – 2031

    Figure 154: South America Technical Support Outsourcing Market Analysis, by Energy & Utilities, 2021 – 2031

    Figure 155: South America Technical Support Outsourcing Market Analysis, by BFSI, 2021 – 2031

    Figure 156: South America Technical Support Outsourcing Market Analysis, by Retail & Ecommerce, 2021 – 2031

    Figure 157: South America Technical Support Outsourcing Market Analysis, by IT, 2021 – 2031

    Figure 158: South America Technical Support Outsourcing Market Analysis, by Telecommunication 2021 – 2031

    Figure 159: South America Technical Support Outsourcing Market Analysis, by Media & Entertainment, 2021 – 2031

    Figure 160: South America Technical Support Outsourcing Market Analysis, by Logistics & Supply Chain, 2021 – 2031

    Figure 161: South America Technical Support Outsourcing Market Analysis, by Healthcare & Pharmaceuticals, 2021 – 2031

    Figure 162: South America Technical Support Outsourcing Market Analysis, by Others, 2021 – 2031

    Figure 163: South America Technical Support Outsourcing Market Analysis and Forecast, by Region, 2021

    Figure 164: South America Technical Support Outsourcing Market Analysis and Forecast, by Region, 2031

    Figure 165: Brazil Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

    Figure 166: Argentina Technical Support Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

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Technical Support Outsourcing Market

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