Analysts’ Viewpoint on Market Scenario
The global chatbot market is significantly driven by the surge in demand for chatbots in industries such as e-commerce, retail, healthcare, BFSI, education, and travel to leverage customer assistance abilities of businesses. Chatbot is an organization's live agent team designed to proactively engage with website visitors, providing them with instant and accurate access to information.
Chatbots can communicate with multiple systems and perform a variety of tasks such as customer support, lead generation, and answering FAQs to provide a better customer experience. The COVID-19 pandemic has positively impacted the global chatbot market due to the rise in demand for contactless conversations and provision of real-time health information. Companies are increasingly focusing on R&D programs in cloud-based technologies to create opportunities in the global market.
Chatbot is an AI-based computer program designed to interact with humans via textual or auditory conversations, particularly over the internet. Chatbot helps to connect businesses with customers through different mediums such as voice, text, video, and image. It can be deployed across websites, applications, and messaging channels such as Facebook Messenger, Twitter, or WhatsApp. Chatbots can be used to automate and scale real-time chats with customers to increase their engagement in order to reduce the customer churn rate. Rise in usage of chatbots helps boost operational efficiency and save customer service cost by providing 24/7 support.
Chatbots also provide convenience and value-added services to internal employees and external customers. Surge in popularity of chatbots, chatbot websites, chatbot platforms, and voicebots is augmenting the natural language processing market as well as the artificial intelligence market. The popularity of voice-based chatbots is expected to increase in the near future in order to meet the rising demand of customers for fast responses.
Customer service chatbot is a software that simulates human-like conversations with users via text messages on chat to automatically answer the customer's simple questions, provide product information, and other such purposes. Increasing number of businesses are striving to replace the traditional way of customer service with digital customer service platforms. This helps them answer customer questions and automate routine tasks. Chatbots are increasingly becoming popular in digital businesses due to their ability to respond quickly to online communication between businesses and consumers, and their capability to process large volumes of data.
According to IBM Corporation, 32% of customers anticipate a reply within 30 minutes, 50% of user requests go unsettled, while 52% of customers hang up on representatives from customer service before their issue is resolved. This suggests that customers expect quick responses to their questions from customer service departments or else companies tend to lose out on such customers. Increase in adoption of chatbot technology helps improve the process of customer relationship management (CRM). It also helps improve the response time in order to ease the workload.
Integration of machine learning and natural language processing (NLP) with conversational AI chatbots helps understand human communication, reduce customer churn, and deliver 24/7 support to boost the sales and lead generation process. Nowadays, chatbots are considered an essential part of any customer service solution. According to infographics published by Outgrow, increase in usage of chatbots leads to a more than 30% decrease in customer service operational costs. Hence, 69% of users prefer to use chatbots to receive quick responses to standard questions.
E-commerce chatbots are artificial intelligence systems that can be used by online retailers to engage their customers throughout the customer journey. Chatbots offer personalized shopping experiences to customers based on their past interactions, shopping, website browsing history, age, and gender. They help provide quick notifications and proactive information to make the customer aware of newly launched products, offers, and price changes to boost the revenue of e-commerce businesses.
The e-commerce sector demands 24/7 customer support, which is not always possible with human assistance. This is driving the adoption of chatbots in the e-commerce sector, as chatbots help deliver two-way communication and establish a real-time connection with users in order to provide a better shopping experience anytime and anywhere.
Increase in usage of smartphones and social media websites integrated with chatbots enables higher customer engagement. This, in turn, can lead to a seamless payment experience, streamlined communication process, and shortened sales cycle. The usage of chatbots in e-commerce and retail sectors helps deliver automated emails and instant responses to customers. This helps enhance the customer base and significantly drive sales, thus bolstering the customer engagement solutions market.
North America dominated the global chatbot market in 2021. It is expected to hold major share of the global market during the forecast period due to the rise in penetration of mobile and web-based chatbots across multiple platforms in the region. Increase in adoption of chatbot technologies for effective customer engagement to deliver enhanced customer services is also projected to boost the future market demand for chatbots in North America. The U.S. is expected to witness considerable growth in the market owing to the rise in adoption of mobile applications and lucrative presence of start-up vendors in the country.
Europe and Asia Pacific are the fastest-growing markets for chatbots. In Europe, the demand for chatbots in SMEs is rising at a much faster pace than that in large enterprises. Rise in penetration of smartphones and increase in usage of chatbots through social media for branding and automated customer engagement process are projected to drive the chatbot market in Asia Pacific in the near future.
The global chatbot market is consolidated, with a few large-scale vendors controlling majority of the share. Key companies are investing significantly in comprehensive R&D activities to enhance their market share. Expansion of product portfolios and mergers and acquisitions are the prominent marketing strategies adopted by market players.
Leading players in the global market are Amazon Web Services, Inc., Artificial Solutions, AIVO, Creative Virtual Ltd., eGain Corporation, Inbenta Holdings Inc., IBM Corporation, Google LLC, Haptik Technologies Limited, Kore.ai, Inc., Nuance Communications, Inc., Microsoft Corporation, and Yellow Ai. Key players have been profiled in the chatbot market report based on parameters such as company overview, financial overview, business strategies, product portfolio, business segments, and recent developments.
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Attribute |
Detail |
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Market Size Value in 2021 |
US$ 3.68 Bn |
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Market Forecast Value in 2031 |
US$ 26.74 Bn |
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Growth Rate(CAGR) |
22.3% |
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Forecast Period |
2022–2031 |
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Historical Data Available for |
2017–2020 |
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Quantitative Units |
US$ Bn for Value |
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Market Analysis |
Includes cross segment analysis at global as well as regional level. Furthermore, qualitative analysis includes drivers, restraints, opportunities, key trends, Porter’s Five Forces analysis, value chain analysis, and key trend analysis. |
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Competition Landscape |
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Format |
Electronic (PDF) + Excel |
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Market Segmentation |
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Regions Covered |
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Countries Covered |
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Companies Profiled |
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Customization Scope |
Available upon request |
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Pricing |
Available upon request |
The global market is expected to reach US$ 3.68 Bn by 2021
The global market is estimated to grow at a CAGR of 22.3% during the forecast period
Increase in penetration of chatbots in e-commerce sector
Rise in demand for uninterrupted customer assistance and growth in integration of chatbots with social media networks
North America is a more attractive region for vendors in the global chatbot market
The global market is expected to reach a value of US$ 26.74 Bn in 2031
Amazon Web Services, Inc., Artificial Solutions, AIVO, Creative Virtual Ltd., eGain Corporation, Inbenta Holdings Inc., IBM Corporation, Google LLC, Haptik Technologies Limited, Kore.ai, Inc., Nuance Communications, Inc., Microsoft Corporation, Yellow Ai and LiveChat, Inc. (ChatBot.com)
1. Preface
1.1. Market Introduction
1.2. Market Segmentation
1.3. Key Research Objectives
2. Assumptions and Research Methodology
2.1. Research Methodology
2.1.1. List of Primary and Secondary Sources
2.2. Key Assumptions for Data Modelling
3. Executive Summary: Global Chatbot Market
4. Market Overview
4.1. Market Definition
4.2. Technology/ Product Roadmap
4.3. Market Factor Analysis
4.3.1. Forecast Factors
4.3.2. Ecosystem/ Value Chain Analysis
4.3.3. Market Dynamics (Growth Influencers)
4.3.3.1. Drivers
4.3.3.2. Restraints
4.3.3.3. Opportunities
4.3.3.4. Impact Analysis of Drivers and Restraints
4.4. COVID-19 Impact Analysis
4.4.1. Impact of COVID-19 on Chatbot Market
4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending
4.4.2.1. Increase in Spending
4.4.2.2. Decrease in Spending
4.4.3. Short Term and Long Term Impact on the Market
4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East and Africa/ South America)
4.5.1. By Component
4.5.2. By Deployment
4.5.3. By Enterprise Size
4.5.4. By Industry
5. Global Chatbot Market Analysis and Forecast
5.1. Market Revenue Analysis (US$ Mn), 2016-2031
5.1.1. Historic Growth Trends, 2016-2021
5.1.2. Forecast Trends, 2022-2031
5.2. Pricing Model Analysis/ Price Trend Analysis
6. Global Chatbot Market Analysis, by Component
6.1. Overview and Definitions
6.2. Key Segment Analysis
6.3. Chatbot Market Size (US$ Mn) Forecast, by Component, 2018 - 2031
6.3.1. Solution
6.3.1.1. Web-based
6.3.1.2. Mobile
6.3.2. Services
7. Global Chatbot Market Analysis, by Deployment
7.1. Overview and Definitions
7.2. Key Segment Analysis
7.3. Chatbot Market Size (US$ Mn) Forecast, by Deployment, 2018 - 2031
7.3.1. On-premise
7.3.2. Cloud
8. Global Chatbot Market Analysis, by Enterprise Size
8.1. Overview and Definitions
8.2. Key Segment Analysis
8.3. Chatbot Market Size (US$ Mn) Forecast, by Enterprise Size, 2018 - 2031
8.3.1. Small & Medium Enterprises
8.3.2. Large Enterprises
9. Global Chatbot Market Analysis, by Industry
9.1. Overview and Definitions
9.2. Key Segment Analysis
9.3. Chatbot Market Size (US$ Mn) Forecast, by Industry, 2018 - 2031
9.3.1. BFSI
9.3.2. Retail & E-commerce
9.3.3. IT & Telecom
9.3.4. Healthcare
9.3.5. Government
9.3.6. Travel & Hospitality
9.3.7. Others
10. Global Chatbot Market Analysis and Forecasts, by Region
10.1. Key Findings
10.2. Market Size (US$ Mn) Forecast by Region, 2018-2031
10.2.1. North America
10.2.2. Europe
10.2.3. Asia Pacific
10.2.4. Middle East & Africa
10.2.5. South America
11. North America Chatbot Market Analysis and Forecast
11.1. Regional Outlook
11.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031
11.2.1. By Component
11.2.2. By Deployment
11.2.3. By Enterprise Size
11.2.4. By Industry
11.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031
11.3.1. U.S.
11.3.2. Canada
11.3.3. Mexico
12. Europe Chatbot Market Analysis and Forecast
12.1. Regional Outlook
12.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031
12.2.1. By Component
12.2.2. By Deployment
12.2.3. By Enterprise Size
12.2.4. By Industry
12.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031
12.3.1. Germany
12.3.2. UK
12.3.3. France
12.3.4. Italy
12.3.5. Spain
12.3.6. Rest of Europe
13. Asia Pacific Chatbot Market Analysis and Forecast
13.1. Regional Outlook
13.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031
13.2.1. By Component
13.2.2. By Deployment
13.2.3. By Enterprise Size
13.2.4. By Industry
13.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031
13.3.1. China
13.3.2. India
13.3.3. Japan
13.3.4. ASEAN
13.3.5. Rest of Asia Pacific
14. Middle East & Africa Chatbot Market Analysis and Forecast
14.1. Regional Outlook
14.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031
14.2.1. By Component
14.2.2. By Deployment
14.2.3. By Enterprise Size
14.2.4. By Industry
14.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031
14.3.1. Saudi Arabia
14.3.2. The United Arab Emirates
14.3.3. South Africa
14.3.4. Rest of Middle East & Africa
15. South America Chatbot Market Analysis and Forecast
15.1. Regional Outlook
15.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031
15.2.1. By Component
15.2.2. By Deployment
15.2.3. By Enterprise Size
15.2.4. By Industry
15.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031
15.3.1. Brazil
15.3.2. Argentina
15.3.3. Rest of South America
16. Competition Landscape
16.1. Market Competition Matrix, by Leading Players
16.2. Market Revenue Share Analysis (%), by Leading Players (2021)
16.3. Competitive Scenario
16.3.1. List of Emerging, Prominent and Leading Players
16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.
17. Company Profiles
17.1. Amazon Web Cloud, Inc.
17.1.1. Business Overview
17.1.2. Company Revenue
17.1.3. Product Portfolio
17.1.4. Geographic Footprint
17.1.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.2. Artificial Solutions
17.2.1. Business Overview
17.2.2. Company Revenue
17.2.3. Product Portfolio
17.2.4. Geographic Footprint
17.2.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.3. AIVO
17.3.1. Business Overview
17.3.2. Company Revenue
17.3.3. Product Portfolio
17.3.4. Geographic Footprint
17.3.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.4. Creative Virtual Ltd.
17.4.1. Business Overview
17.4.2. Company Revenue
17.4.3. Product Portfolio
17.4.4. Geographic Footprint
17.4.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.5. eGain Corporation
17.5.1. Business Overview
17.5.2. Company Revenue
17.5.3. Product Portfolio
17.5.4. Geographic Footprint
17.5.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.6. Inbenta Holdings Inc.
17.6.1. Business Overview
17.6.2. Company Revenue
17.6.3. Product Portfolio
17.6.4. Geographic Footprint
17.6.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.7. IBM Corporation
17.7.1. Business Overview
17.7.2. Company Revenue
17.7.3. Product Portfolio
17.7.4. Geographic Footprint
17.7.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.8. Google LLC
17.8.1. Business Overview
17.8.2. Company Revenue
17.8.3. Product Portfolio
17.8.4. Geographic Footprint
17.8.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.9. Haptik Technologies Limited
17.9.1. Business Overview
17.9.2. Company Revenue
17.9.3. Product Portfolio
17.9.4. Geographic Footprint
17.9.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.10. Kore.ai, Inc.
17.10.1. Business Overview
17.10.2. Company Revenue
17.10.3. Product Portfolio
17.10.4. Geographic Footprint
17.10.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.11. Microsoft Corporation
17.11.1. Business Overview
17.11.2. Company Revenue
17.11.3. Product Portfolio
17.11.4. Geographic Footprint
17.11.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.12. Yellow Ai
17.12.1. Business Overview
17.12.2. Company Revenue
17.12.3. Product Portfolio
17.12.4. Geographic Footprint
17.12.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.13. LiveChat, Inc. (ChatBot.com)
17.13.1. Business Overview
17.13.2. Company Revenue
17.13.3. Product Portfolio
17.13.4. Geographic Footprint
17.13.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
17.14. Others
18. Key Takeaways
List of Tables
Table 1: Acronyms Used in the Chatbot Market
Table 2: North America Chatbot Market Revenue Analysis, by Country, 2022 - 2031 (US$ Mn)
Table 3: Europe Chatbot Market Revenue Analysis, by Country, 2022 - 2031 (US$ Mn)
Table 4: Asia Pacific Chatbot Market Revenue Analysis, by Country, 2022 - 2031 (US$ Mn)
Table 5: Middle East & Africa Chatbot Market Revenue Analysis, by Country, 2022 and 2031 (US$ Mn)
Table 6: South America Chatbot Market Revenue Analysis, by Country, 2022 - 2031 (US$ Mn)
Table 7: Impact Analysis of Drivers & Restraints
Table 8: Global Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031
Table 9: Global Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031
Table 10: Global Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031
Table 11: Global Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031
Table 12: Global Chatbot Market Volume (US$ Mn) Forecast, by Region, 2018 – 2031
Table 13: North America Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031
Table 14: North America Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031
Table 15: North America Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031
Table 16: North America Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031
Table 17: North America Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031
Table 18: U.S. Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 19: Canada Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 20: Mexico Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 21: Europe Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031
Table 22: Europe Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031
Table 23: Europe Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031
Table 24: Europe Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031
Table 25: Europe Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031
Table 26: Germany Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 27: U.K. Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 28: France Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 29: Spain Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 30: Italy Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 31: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031
Table 32: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031
Table 33: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031
Table 34: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031
Table 35: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031
Table 36: China Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 37: India Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 38: Japan Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 39: ASEAN Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 40: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031
Table 41: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031
Table 42: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031
Table 43: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031
Table 44: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031
Table 45: Saudi Arabia Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 46: U.A.E. Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 47: South Africa Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 48: South America Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031
Table 49: South America Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031
Table 50: South America Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031
Table 51: South America Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031
Table 52: South America Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031
Table 53: Brazil Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 54: Argentina Chatbot Market Revenue CAGR Breakdown (%), by Growth Term
Table 55: Mergers & Acquisitions, Expansions (1/4)
Table 56: Mergers & Acquisitions, Expansions (2/4)
Table 57: Mergers & Acquisitions, Expansions (3/4)
Table 58: Mergers & Acquisitions, Expansions (4/4)
List of Figures
Figure 1: Global Chatbot Market Size (US$ Mn) Forecast, 2018–2031
Figure 2: Global Chatbot Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2022E
Figure 3: Top Segment Analysis of Chatbot Market
Figure 4: Global Chatbot Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2031F
Figure 5: Global Chatbot Market Attractiveness Assessment, by Component
Figure 6: Global Chatbot Market Attractiveness Assessment, by Deployment
Figure 7: Global Chatbot Market Attractiveness Assessment, by Enterprise Size
Figure 8: Global Chatbot Market Attractiveness Assessment, by Industry
Figure 9: Global Chatbot Market Attractiveness Assessment, by Region
Figure 10: Global Chatbot Market Revenue (US$ Mn) Historic Trends, 2016 - 2021
Figure 11: Global Chatbot Market Revenue Opportunity (US$ Mn) Historic Trends, 2016 - 2021
Figure 12: Global Chatbot Market Value Share Analysis, by Component, 2022
Figure 13: Global Chatbot Market Value Share Analysis, by Component, 2031
Figure 14: Global Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031
Figure 15: Global Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031
Figure 16: Global Chatbot Market Value Share Analysis, by Deployment, 2022
Figure 17: Global Chatbot Market Value Share Analysis, by Deployment, 2031
Figure 18: Global Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031
Figure 19: Global Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031
Figure 20: Global Chatbot Market Value Share Analysis, by Enterprise Size, 2022
Figure 21: Global Chatbot Market Value Share Analysis, by Enterprise Size, 2031
Figure 22: Global Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031
Figure 23: Global Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031
Figure 24: Global Chatbot Market Value Share Analysis, by Industry, 2022
Figure 25: Global Chatbot Market Value Share Analysis, by Industry, 2031
Figure 26: Global Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031
Figure 27: Global Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031
Figure 28: Global Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031
Figure 29: Global Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031
Figure 30: Global Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031
Figure 31: Global Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031
Figure 32: Global Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031
Figure 33: Global Chatbot Market Opportunity (US$ Mn), by Region
Figure 34: Global Chatbot Market Opportunity Share (%), by Region, 2022–2031
Figure 35: Global Chatbot Market Size (US$ Mn), by Region, 2022 & 2031
Figure 36: Global Chatbot Market Value Share Analysis, by Region, 2022
Figure 37: Global Chatbot Market Value Share Analysis, by Region, 2031
Figure 38: North America Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031
Figure 39: Europe Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031
Figure 40: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031
Figure 41: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031
Figure 42: South America Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031
Figure 43: North America Chatbot Revenue Opportunity Share, by Component
Figure 44: North America Chatbot Revenue Opportunity Share, by Deployment
Figure 45: North America Chatbot Revenue Opportunity Share, by Enterprise Size
Figure 46: North America Chatbot Revenue Opportunity Share, by Industry
Figure 47: North America l Chatbot Market Value Share Analysis, by Component, 2022
Figure 48: North America Chatbot Market Value Share Analysis, by Component, 2031
Figure 49: North America Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031
Figure 50: North America Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031
Figure 51: North America Chatbot Market Value Share Analysis, by Deployment, 2022
Figure 52: North America Chatbot Market Value Share Analysis, by Deployment, 2031
Figure 53: North America Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031
Figure 54: North America Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031
Figure 55: North America Chatbot Market Value Share Analysis, by Enterprise Size, 2022
Figure 56: North America Chatbot Market Value Share Analysis, by Enterprise Size, 2031
Figure 57: North America Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031
Figure 58: North America Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031
Figure 59: North America Chatbot Market Value Share Analysis, by Industry, 2022
Figure 60: North America Chatbot Market Value Share Analysis, by Industry, 2031
Figure 61: North America Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031
Figure 62: North America Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031
Figure 63: North America Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031
Figure 64: North America Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031
Figure 65: North America Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031
Figure 66: North America Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031
Figure 67: North America Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031
Figure 68: Figure 62: North America Chatbot Market Value Share Analysis, by Country, 2022
Figure 69: North America Chatbot Market Value Share Analysis, by Country, 2031
Figure 70: U.S. Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 71: Canada Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 72: Mexico Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 73: Europe Chatbot Revenue Opportunity Share, by Component
Figure 74: Europe Chatbot Revenue Opportunity Share, by Deployment
Figure 75: Europe Chatbot Revenue Opportunity Share, by Enterprise Size
Figure 76: Europe Chatbot Market Value Share Analysis, by Component, 2022
Figure 77: Europe Chatbot Market Value Share Analysis, by Component, 2031
Figure 78: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031
Figure 79: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031
Figure 80: Europe Chatbot Market Value Share Analysis, by Deployment, 2022
Figure 81: Europe Chatbot Market Value Share Analysis, by Deployment, 2031
Figure 82: Europe Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031
Figure 83: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031
Figure 84: Europe Chatbot Market Value Share Analysis, by Enterprise Size, 2022
Figure 85: Europe Chatbot Market Value Share Analysis, by Enterprise Size, 2031
Figure 86: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031
Figure 87: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031
Figure 88: Europe Chatbot Market Value Share Analysis, by Industry, 2022
Figure 89: Europe Chatbot Market Value Share Analysis, by Industry, 2031
Figure 90: Europe Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031
Figure 91: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031
Figure 92: Europe Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031
Figure 93: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031
Figure 94: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031
Figure 95: Figure 87: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031
Figure 96: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031
Figure 97: Europe Chatbot Market Value Share Analysis, by Country, 2022
Figure 98: Europe Chatbot Market Value Share Analysis, by Country, 2031
Figure 99: Germany Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 100: U.K. Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 101: France Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 102: Italy Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 103: Spain Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 104: Asia Pacific Chatbot Revenue Opportunity Share, by Component
Figure 105: Asia Pacific Chatbot Revenue Opportunity Share, by Deployment
Figure 106: Asia Pacific Chatbot Revenue Opportunity Share, by Enterprise Size
Figure 107: Asia Pacific l Chatbot Market Value Share Analysis, by Component, 2022
Figure 108: Asia Pacific Chatbot Market Value Share Analysis, by Component, 2031
Figure 109: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031
Figure 110: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031
Figure 111: Asia Pacific Chatbot Market Value Share Analysis, by Deployment, 2022
Figure 112: Asia Pacific Chatbot Market Value Share Analysis, by Deployment, 2031
Figure 113: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031
Figure 114: Figure 106: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031
Figure 115: Figure 107: Asia Pacific Chatbot Market Value Share Analysis, by Enterprise Size, 2022
Figure 116: Figure 108: Asia Pacific Chatbot Market Value Share Analysis, by Enterprise Size, 2031
Figure 117: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031
Figure 118: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031
Figure 119: Asia Pacific Chatbot Market Value Share Analysis, by Industry, 2022
Figure 120: Asia Pacific Chatbot Market Value Share Analysis, by Industry, 2031
Figure 121: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031
Figure 122: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031
Figure 123: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031
Figure 124: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031
Figure 125: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031
Figure 126: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031
Figure 127: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031
Figure 128: Asia Pacific Chatbot Market Value Share Analysis, by Country, 2022
Figure 129: Asia Pacific Chatbot Market Value Share Analysis, by Country, 2031
Figure 130: China Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 131: India Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 132: Japan Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 133: ASEAN Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 134: Middle East & Africa Chatbot Revenue Opportunity Share, by Component
Figure 135: Middle East & Africa Chatbot Revenue Opportunity Share, by Deployment
Figure 136: Middle East & Africa Chatbot Revenue Opportunity Share, by Enterprise Size
Figure 137: Middle East & Africa l Chatbot Market Value Share Analysis, by Component, 2022
Figure 138: Middle East & Africa Chatbot Market Value Share Analysis, by Component, 2031
Figure 139: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031
Figure 140: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031
Figure 141: Middle East & Africa Chatbot Market Value Share Analysis, by Deployment, 2022
Figure 142: Middle East & Africa Chatbot Market Value Share Analysis, by Deployment, 2031
Figure 143: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031
Figure 144: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031
Figure 145: Middle East & Africa Chatbot Market Value Share Analysis, by Enterprise Size, 2022
Figure 146: Middle East & Africa Chatbot Market Value Share Analysis, by Enterprise Size, 2031
Figure 147: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031
Figure 148: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031
Figure 149: Middle East & Africa Chatbot Market Value Share Analysis, by Industry, 2022
Figure 150: Middle East & Africa Chatbot Market Value Share Analysis, by Industry, 2031
Figure 151: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031
Figure 152: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031
Figure 153: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031
Figure 154: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031
Figure 155: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031
Figure 156: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031
Figure 157: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031
Figure 158: Middle East & Africa Chatbot Market Value Share Analysis, by Country, 2022
Figure 159: Middle East & Africa Chatbot Market Value Share Analysis, by Country, 2031
Figure 160: Saudi Arabia Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 161: U.A.E. Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 162: South Africa Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 163: South America Chatbot Revenue Opportunity Share, by Component
Figure 164: South America Chatbot Revenue Opportunity Share, by Deployment
Figure 165: South America Chatbot Revenue Opportunity Share, by Enterprise Size
Figure 166: South America Chatbot Market Value Share Analysis, by Component, 2022
Figure 167: South America Chatbot Market Value Share Analysis, by Component, 2031
Figure 168: South America Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031
Figure 169: South America Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031
Figure 170: South America Chatbot Market Value Share Analysis, by Deployment, 2022
Figure 171: South America Chatbot Market Value Share Analysis, by Deployment, 2031
Figure 172: South America Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031
Figure 173: South America Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031
Figure 174: South America Chatbot Market Value Share Analysis, by Enterprise Size, 2022
Figure 175: South America Chatbot Market Value Share Analysis, by Enterprise Size, 2031
Figure 176: South America Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031
Figure 177: South America Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031
Figure 178: South America Chatbot Market Value Share Analysis, by Industry, 2022
Figure 179: South America Chatbot Market Value Share Analysis, by Industry, 2031
Figure 180: South America Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031
Figure 181: South America Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031
Figure 182: South America Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031
Figure 183: South America Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031
Figure 184: South America Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031
Figure 185: South America Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031
Figure 186: South America Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031
Figure 187: South America Chatbot Market Value Share Analysis, by Country, 2022
Figure 188: South America Chatbot Market Value Share Analysis, by Country, 2031
Figure 189: Brazil Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
Figure 190: Argentina Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031
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