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Outbound TeleMarket

Outbound Telemarketing Market (Application - BFSI, Consumer Goods & Retail, Consulting (Education and Job), IT & Telecom, Government, Manufacturing, Healthcare, and Life Sciences; Type - Business to Business and Business to Consumer) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2017 - 2025

Global Outbound Telemarketing Market: Snapshot

Outbound Telemarketing is a marketing method to create new clients/customers and to retain existing ones. In sectors such as Banking, Financial services and Insurance (BFSI), IT & Telecom and consulting, outbound telemarketing is predominantly used to find prospective customers through telephone calling where they are requested to buy products or services. Owing to direct human interaction in the outbound telemarketing market, there are several advantages such as low cost of communication, strengthening of customer base, and building of goodwill and public image. As businesses across the globe are exploring opportunities to reach out to a larger consumer base, outbound telemarketing is increasingly emerging as one of the leading, most effective, and economical marketing strategies.

The global outbound telemarketing market is envisioned to exhibit a CAGR of 3.7% over the period between 2017 and 2025, rising to a valuation of US$12,201.4 mn by 2025 from US$8,848.9 mn in 2016.

global outbound telemarketing market

IT and Telecom Industries to Remain Key Takers

On the basis of application type, the outbound telemarketing market is segmented into banking, financial services, and insurance (BFSI), consumer goods and retail, IT and telecom, government, and others. Others include manufacturing, healthcare, life science sector. Over the forecast period, the IT and telecom sector is predicted to dominate the outbound telemarketing market over the forecast period.

In order to retain the competitive edge in the diverse telecommunication industry, enterprises are focusing on providing enhanced services to their consumers with respect to aspects such as connectivity and quality of communication. Outbound telemarketing strategy helps companies to reach out directly to the suitable customers, provide upgraded services and also get their feedback at the same time. The BFSI segment, followed by consulting, are also some of the dominant revenue contributors to the global outbound telemarketing market.

Business to Consumer Segment to Contribute Significant Share in Revenue

On the basis of type, the outbound telemarketing market is segmented into business to business and business to consumer. Business to business type involves contacting other businesses to sell products and services, gauge views or opinions, and generate leads for a client while business to consumer involves contacting consumers to sell products and services, gauge views or opinions, and understand the feedback of a client for a product or service. Business to consumer helps in reducing operational costs and creates more opportunities for sales and marketing in various industries. It is anticipated to contribute a significant share in the global revenue consistently over the forecast period.

Asia Pacific Expected to Dominate Throughout Forecast

Geographically, the global outbound telemarketing market is segmented into North America, Europe, Asia-Pacific, Middle East and Africa, and South America. Asia Pacific is expected to dominate the global Outbound Telemarketing market. Moreover, it is expected to expand rapidly among all the other regions. Low labor cost for outsourcing services in specific countries like China, India and others is expected to create new opportunities for the industry during the forecast period. Thus, Asia Pacific holds major share in the overall Outbound Telemarketing market followed by North and South America.

The report also includes a detailed account of the competitive dynamics of the global outbound telemarketing market and presents detailed business profiles of some of the leading companies in the market. The key players operating in the global outbound telemarketing market profiled in the report include TeleTech Holdings, Inc., Atento S.A., Concentrix Corporation, Alorica Inc., Arvato AG, MarketOne International LLP, Teleperformance Group, Inc., and Convergys Corporation. Regional players such as MarketMakers Inc. Ltd and OnBrand24, Inc. have also been profiled in the report.

Adherence of Companies to Traditional Sales Channels to Drive Demand within the Global Outbound Telemarketing Market

The demand within the global outbound telemarketing market is expended to grow alongside advancements in product promotions. Sellers of consumer goods and services have shown aggressiveness in promoting their products to reach out to new consumer bases. Furthermore, the quest of the retail sector to ensure seamless inflow of revenues has also given an impetus to market growth. It is worthwhile to mention that telemarketing has turned out to be an ineffective and obsolete way of product promotion. However, several countries and companies continue to follow telemarketing practices as a part of their core strategies. Knowledge of new products and offerings plays a vital role in ensuring seamless growth and expansion of that products market.

  • The aforementioned trends suggest that telemarketing has become an inherent part of the marketing approach of companies. Despite the evident misfits associated with outbound telemarketing in the contemporary scenario, the use of this traditional mode of marketing continues to remain high. Henceforth, the global outbound telemarketing market is projected to expand at a stellar pace in the times to follow. Certain sections of the consumer base are adherents of traditional marketing practices. Telemarketing can be a strong means for attracting and tapping into the psyche of these audiences. This is a stellar driver of demand within the global outbound telemarketing market.
  • The COVID-19 pandemic gave rise to the development of several products and services for the purpose of utility and safety. Therefore, it was important for companies to dispel names and information about their nascent offerings. This has also led to an increase in the use of outbound telemarketing across sales channels and industries. The quest of the consumer goods segment in promoting their products during the pandemic situation has played an integral role in market growth and expansion. New companies are also resorting to outbound marketing practices in recent years.

The global Outbound Telemarketing market is segmented as below:

By Application
  • BFSI
  • Consumer Goods & Retail
  • Consulting (Education, Job, etc.)
  • IT & Telecom
  • Government
  • Others (Manufacturing, Healthcare, Life Sciences, etc.)

By Type
  • Business To Business
  • Business To Consumer

By Geography
  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • U.K.
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • India
    • Rest of APAC
  • Middle East and Africa (MEA)
    • GCC
    • South Africa
    • Rest of MEA
  • South America
    • Brazil
    • Rest of South America

    1. Preface
         1.1. Market Definition and Scope
         1.2. Market Segmentation
         1.3. Key Research Objectives
         1.4. Research Highlights

    2. Assumptions and Research Methodology

    3. Executive Summary: Global Outbound Telemarketing Market

    4. Market Overview
         4.1. Introduction
                4.1.1. Product Definition
                4.1.2. Industry Evolution / Developments
         4.2. Global Outbound Telemarketing Market Overview
         4.3. Key Market Indicators
         4.4. Market Dynamics
                4.4.1. Drivers
                4.4.2. Restraints
                4.4.3. Opportunity
         4.5. Global Outbound Telemarketing Market Analysis and Forecasts, 2017 – 2025
                4.5.1. Market Revenue Projections (US$ Mn)
         4.6. Porter’s Five Force Analysis
         4.7. Eco-system Analysis
         4.8. Market Outlook

    5. Global Outbound Telemarketing Market Analysis and Forecasts, By Application
         5.1. Introduction & Definition
         5.2. Key Findings / Developments
         5.3. Key Trends
         5.4. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
                5.4.1. BFSI 
                5.4.2. Consumer Goods & Retail 
                5.4.3. Consulting (Education, Job, etc.) 
                5.4.4. IT & Telecom
                5.4.5. Government 
                5.4.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
         5.5. Market Attractiveness By Application
         5.6. Service Type Comparison Matrix 

    6. Global Outbound Telemarketing Market Analysis and Forecasts, By Type
         6.1. Introduction & Definition
         6.2. Key Findings / Developments
         6.3. Key Trends
         6.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
                6.4.1. Business To Consumer
                6.4.2. Business To Business
         6.5. Market Attractiveness By Type
         6.6. Type Comparison Matrix 

    7. Global Outbound Telemarketing Market Analysis and Forecasts, By Region
         7.1. Introduction & Definition
         7.2. Key Findings
         7.3. Outbound Telemarketing Market Analysis Forecast By Region, 2017 – 2025 (US$ Mn)
                7.3.1. North America
                7.3.2. Europe
                7.3.3. Asia Pacific
                7.3.4. Middle East and Africa
                7.3.5. South America

    8. North America Outbound Telemarketing Market Analysis and Forecast
         8.1. Key Findings
         8.2. Key Trends
         8.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
                8.3.1. BFSI 
                8.3.2. Consumer Goods & Retail 
                8.3.3. Consulting (Education, Job, etc.) 
                8.3.4. IT & Telecom
                8.3.5. Government 
                8.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
         8.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
                8.4.1. Business To Consumer
                8.4.2. Business To Business
         8.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
                8.5.1. The U.S. 
                8.5.2. Canada
                8.5.3. Rest of North America
         8.6. Market Attractiveness Analysis 
                8.6.1. By Application
                8.6.2. By Type
                8.6.3. By Country

    9. Europe Outbound Telemarketing Market Analysis and Forecast
         9.1. Key Findings
         9.2. Key Trends
         9.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
                9.3.1. BFSI 
                9.3.2. Consumer Goods & Retail 
                9.3.3. Consulting (Education, Job, etc.) 
                9.3.4. IT & Telecom
                9.3.5. Government 
                9.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
         9.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
                9.4.1. Business To Consumer
                9.4.2. Business To Business
         9.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
                9.5.1. The U.K.
                9.5.2. Germany
                9.5.3. France
                9.5.4. Rest of Europe
         9.6. Market Attractiveness Analysis 
                9.6.1. By Application
                9.6.2. By Type
                9.6.3. By Country

    10. Asia Pacific Outbound Telemarketing Market Analysis and Forecast
         10.1. Key Findings
         10.2. Key Trends
         10.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
                10.3.1. BFSI 
                10.3.2. Consumer Goods & Retail 
                10.3.3. Consulting (Education, Job, etc.) 
                10.3.4. IT & Telecom
                10.3.5. Government 
                10.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
         10.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
                10.4.1. Business To Consumer
                10.4.2. Business To Business
         10.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
                10.5.1. China
                10.5.2. Japan
                10.5.3. India
                10.5.4. Rest of Asia Pacific
         10.6. Market Attractiveness Analysis 
                10.6.1. By Application
                10.6.2. By Type
                10.6.3. By Country

    11. Middle East and Africa Outbound Telemarketing Market Analysis and Forecast
         11.1. Key Findings
         11.2. Key Trends
         11.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
                11.3.1. BFSI 
                11.3.2. Consumer Goods & Retail 
                11.3.3. Consulting (Education, Job, etc.) 
                11.3.4. IT & Telecom
                11.3.5. Government 
                11.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
         11.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
                11.4.1. Business To Consumer
                11.4.2. Business To Business
         11.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
                11.5.1. GCC
                11.5.2. South Africa
                11.5.3. Rest of MEA
         11.6. Market Attractiveness Analysis 
                11.6.1. By Application
                11.6.2. By Type
                11.6.3. By Country

    12. South America Outbound Telemarketing Market Analysis and Forecast
         12.1. Key Findings
         12.2. Key Trends
         12.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
                12.3.1. BFSI 
                12.3.2. Consumer Goods & Retail 
                12.3.3. Consulting (Education, Job, etc.) 
                12.3.4. IT & Telecom
                12.3.5. Government
                12.3.6.  Others (Manufacturing, Healthcare, Life Sciences, etc.) 
         12.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
                12.4.1. Business To Consumer
                12.4.2. Business To Business
         12.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
                12.5.1. Brazil
                12.5.2. Rest of South America
         12.6. Market Attractiveness Analysis 
                12.6.1. By Application
                12.6.2. By Type
                12.6.3. By Country

    13. Competition Landscape
         13.1. Market Player – Competition Matrix (By Tier and Size of Companies)
         13.2. Market Share Analysis By Company (2016)
         13.3. Company Profiles (Details – Overview, Financials, Recent Developments, Strategy)
                13.3.1. TeleTech Holdings, Inc.
                          13.3.1.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.1.2. Company Description
                          13.3.1.3. SWOT Analysis
                          13.3.1.4. Strategic Overview
                13.3.2. Atento S.A. 
                          13.3.2.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.2.2. Company Description
                          13.3.2.3. SWOT Analysis
                          13.3.2.4. Strategic Overview
                13.3.3. Concentrix Corporation
                          13.3.3.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.3.2. Company Description
                          13.3.3.3. SWOT Analysis
                          13.3.3.4. Strategic Overview
                13.3.4. Alorica Inc.
                          13.3.4.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.4.3. Company Description
                          13.3.4.3. SWOT Analysis
                          13.3.4.4. Strategic Overview
                13.3.5. Arvato AG
                          13.3.5.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.5.2. Company Description
                          13.3.5.3. SWOT Analysis
                          13.3.5.4. Strategic Overview
                13.3.6. MarketOne International LLP
                          13.3.6.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.6.2. Company Description
                          13.3.6.3. SWOT Analysis
                          13.3.6.4. Strategic Overview
                13.3.7. Teleperformance Group, Inc
                          13.3.7.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.7.2. Company Description
                          13.3.7.3. SWOT Analysis
                          13.3.7.4. Strategic Overview
                13.3.8. Convergys Corporation
                          13.3.8.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.8.2. Company Description
                          13.3.8.3. SWOT Analysis
                          13.3.8.4. Strategic Overview
                13.3.9. MarketMakers Inc. Ltd
                          13.3.9.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.9.2. Company Description
                          13.3.9.3. SWOT Analysis
                          13.3.9.4. Strategic Overview
                13.3.10. OnBrand24, Inc.
                          13.3.10.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                          13.3.10.2. Company Description
                          13.3.10.3. SWOT Analysis
                          13.3.10.4. Strategic Overview

    14. Key Takeaways

    List of Tables

    Table 1: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
    Table 2: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Type, 2015–2025
    Table 3: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Region, 2015–2025
    Table 4: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 5: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 6: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 7: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 8: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 9: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
    Table 10: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
    Table 11: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 12: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
    Table 13: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
    Table 14: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 15: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
    Table 16: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
    Table 17: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 18: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
    Table 19: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
    Table 20: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
    Table 21: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
    Table 22: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
    Table 23: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025

    List of Figures

    Figure 1: Global Outbound Telemarketing Market - Share Analysis
    Figure 2: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, 2015–2025
    Figure 3: Global Outbound Telemarketing Market Y-o-Y Growth, 2016–2025
    Figure 4: Global Outbound Telemarketing Market eco-system analysis
    Figure 5: Market Revenue Share By Application (2017)
    Figure 6: Market Revenue Share By Type(2017)
    Figure 7: Market Revenue Share By Geography (2017)
    Figure 8: Global Outbound Telemarketing Market Value Share Analysis By Application, 2017 and 2025
    Figure 9: Global BFSI Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
    Figure 10: Global Consumer goods & Retail Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
    Figure 11: Global Consulting (Education, Job, etc.) Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
    Figure 12: Global IT & Telecom Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
    Figure 13: Global Government Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
    Figure 14: Global Others Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
    Figure 15: Comparison Matrix: Global Outbound Telemarketing Market, By Application
    Figure 16: Global Outbound Telemarketing Market Attractiveness Analysis, By Application
    Figure 17: Global Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
    Figure 18: Global Outbound Telemarketing in Business To Business Market Size (US$ Mn) & Y-o-Y Growth (%), 2015–2025
    Figure 19: Global Outbound Telemarketing in Business To Consumer Market Size (US$ Mn) & Y-o-Y Growth (%), 2015–2025
    Figure 20: Comparison Matrix: Global Outbound Telemarketing Market, by Type
    Figure 21: Outbound Telemarketing Market Attractiveness Analysis, By Type
    Figure 23: Outbound Telemarketing Market Attractiveness Analysis, by Region
    Figure 24: North America Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
    Figure 25: North America Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
    Figure 26: North America Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
    Figure 27: North America Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
    Figure 28: North America Outbound Telemarketing Market Attractiveness Analysis, by Country
    Figure 29: North America Outbound Telemarketing Market Attractiveness Analysis, By Application
    Figure 30: North America Outbound Telemarketing Market Attractiveness Analysis, by Type
    Figure 31: Europe Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
    Figure 32: Europe Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
    Figure 33: Europe Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
    Figure 34: Europe Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
    Figure 35: Europe Outbound Telemarketing Market Attractiveness Analysis, by Country
    Figure 36: Europe Outbound Telemarketing Market Attractiveness Analysis, By Application
    Figure 37: Europe Outbound Telemarketing Market Attractiveness Analysis, by Type
    Figure 38: APAC Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
    Figure 39: APAC Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
    Figure 40: APAC Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
    Figure 41: APAC Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
    Figure 42: APAC Outbound Telemarketing Market Attractiveness Analysis, by Country
    Figure 43: APAC Outbound Telemarketing Market Attractiveness Analysis, By Application
    Figure 44: APAC Outbound Telemarketing Market Attractiveness Analysis, by Type
    Figure 45: MEA Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
    Figure 46: MEA Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
    Figure 47: MEA Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
    Figure 48: MEA Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
    Figure 49: MEA Outbound Telemarketing Market Attractiveness Analysis, by Country
    Figure 50: MEA Outbound Telemarketing Market Attractiveness Analysis, By Application
    Figure 51: MEA Outbound Telemarketing Market Attractiveness Analysis, by Type
    Figure 52: South America Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
    Figure 53: South America Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
    Figure 54: South America Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
    Figure 55: South America Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
    Figure 56: South America Outbound Telemarketing Market Attractiveness Analysis, by Country
    Figure 57: South America Outbound Telemarketing Market Attractiveness Analysis, By Application
    Figure 58: South America Outbound Telemarketing Market Attractiveness Analysis, by Type
    Figure 59: Global Outbound Telemarketing Market Positioning of Key Players (2016)
    Figure 60: TeleTech Holdings, Inc. - Business Segments
    Figure 61: TeleTech Holdings, Inc. - Breakdown of Net Sales, by Geography (2016)
    Figure 62: TeleTech Holdings, Inc. - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
    Figure 63: Atento S.A. - Business Segments
    Figure 64: Atento S.A. - Breakdown of Net Sales, by Geography (2016)
    Figure 65: Atento S.A. - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
    Figure 66: Concentrix Corporation - Business Segments
    Figure 67: Concentrix Corporation - Breakdown of Net Sales, by Geography (2016)
    Figure 68: Concentrix Corporation - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
    Figure 69: Alorica Inc. - Business Segments
    Figure 70: Arvato AG - Business Segments
    Figure 71: Arvato AG - Breakdown of Net Sales, by Geography (2016)
    Figure 72: Arvato AG - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
    Figure 73: MarketOne International LLP - Business Segments
    Figure 74: OnBrand24, Inc. - Business Segments
    Figure 75: MarketMakers Inc. Ltd - Business Segments
    Figure 76: Teleperformance - Business Segments
    Figure 77: Teleperformance - Breakdown of Net Sales, by Geography (2016)
    Figure 78: Teleperformance - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
    Figure 79: Convergys Corporation - Business Segments
    Figure 80: Convergys Corporation - Breakdown of Net Sales, by Geography (2016)
    Figure 81: Convergys Corporation - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016

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