IP Telephony Market

IP Telephony Market (Component - Hardware Based (IP Desktop Phones, Audio Conference Phones, and DECT Phones), Softphones, and Services (Maintenance, Installation, and Consultant); End Use - BFSI, Healthcare, Retail, Government and Organizations) - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2017 - 2025

Growing Business Use Cases Propelling IP Telephony Market

IP telephony (Internet Protocol telephony) supports a broad range of services mainly including voice calling, video calling, voicemail, faxing and instant messaging (IM), and video conferencing. In many cases IP telephony as opposed to VoIP does not just include voice-based features. Organizations of all sizes have benefited from IP telephony as a combined network for phone and internet features. Other benefits that are attracting end users in the IP telephony market are lower cost, streamlined infrastructure, scalability, and mobility.

The cost aspect needs special mention, since organizations had to expend substantial amounts on on-site hardware such as VoIP gateways and a PBX server. Over the years, as the network systems evolved, the requirements also came down. This is a key proposition for attracting consumers in the IP telephony market. The growing SaaS deployments is a key trend bolstering the prospects. The systems are being integrated with existing legacy systems and hardware to save costs. Enterprises are harnessing IP telephony for the transmission of multimedia content. This is a key trend spurring the demand for scalable and scalable platforms.

Essentially organizations with even limited budgets are reaping the benefits with mere a robust and reliable internet connection and network setup. The growing application of IP telephony for unified communications is a key driver for the IP telephony market.

Some of the advanced features offered by products in the IP telephony market are advanced call routing, auto attendant, call pop, call recording, IVR, and video conferencing. A key trend that has extended the frontiers in the need for integrating CRM tools with and other business tools.

Some of the common protocols are SIP Protocol, H.323 Protocol, and RTP/RTCP Protocols. Growing adoption of the centralized business tools for better customer service across multiple channels is a key driver for the prospects of the IP telephony market.

Global IP Telephony Market: Snapshot

The global IP telephony market has been classified into five geographical regions namely North America, Europe, Asia Pacific, Middle East & Africa and South America. Proliferation in the softphone adoption and growing demand for VoIP services are some of the fundamental factors that are expected to boost the global IP telephony market during the forecast period. Global IP telephony market is expected to grow at CAGR of 8.8% during the forecast period from 2017 to 2025. According to the estimates, softphones segment held the highest market share in 2016 and expected to grow at highest CAGR of 9.4% during the forecast period.

global ip telephony market

North America Held Lead Benefiting from Presence of Numerous Prominent Players

Large number of prominent IP telephony solution providers are based in the developed countries, however, they do have presence across developing countries too. In 2016, North America region held highest market share for IP telephony market closely followed by Asia Pacific. Multiple VoIP services and solutions providers in North America are teaming up to offer customers with advanced and innovative telecommunication solutions. The early adoption of hosted telephony is helping North American market to generate highest revenue. In May 2017, Optus, a telecommunications service provider, collaborated with Broadsoft, a cloud software specialist. This collaboration was aimed at introduction of enhanced cloud based telephony system for small and medium sized business that offer hybrid mobiles and fixed line services. The U.S. held highest market share of North America market in 2016 and is estimated to grow at significant CAGR during the forecast period owing to the growing adoption of cloud technology and increasing penetration of softphones. In North America, due to the rapid advancements in technology in order to provide enhanced IP telephony services, the softphones segment is expected to grow at highest CAGR.

Multiple VoIP solutions and services providers from Europe are offering advanced feature-rich UCaaS services. Europe IP telephony market is expected to grow at CAGR of 9.0% during the forecast period. According to the estimates, UK contributed highest revenue share to total Europe IP telephony market in 2016 owing to the increasing adoption of VoIP services and innovations in hardware based IP phones. Major countries in Asia pacific are growing rapidly in terms of GDP. IP telephony market in Asia Pacific is estimated to grow at highest CAGR of 9.8% during the forecast period.

Market to Witness Considerable Rise in Demand for Softphones

Based on component, the global IP telephony market can be segmented into softphones, hardware based, and services. Of these, the softphones segment is likely to exhibit the highest CAGR during the course of the report’s forecast period. The softphones segment is preferred more because it offers cost reduction, besides lower costs incurred on infrastructure. In addition the segment supports video calling and multi-party conferencing. In the coming years the market is expected to witness considerable rise in the demand for softphones. This is because an increasing number of IP telephony providers are currently offering softphones free of cost. This, coupled with the recent innovations in IP phones is expected to give significant impetus to the global IP telephony market.

The market is expected to witness entry of significant number of solution providers thereby intensifying the competition. The key players in the global IP telephony market include Ascom Holding AG, Avaya Inc., Cisco Systems, Inc., Gigaset Communications, LG Electronics., Mitel Networks Corporation, Panasonic Corporation, Polycom, Inc., Yealink Inc., NEC Corporation and Grandstream Networks, Inc.

Global IP Telephony Market

By Component

  • Hardware Based
    • IP Desktop Phones
    • Audio Conference Phones
    • DECT Phones
  • Softphones
  • Service
    • Maintenance
    • Installation
    • Consultant
    • Other

By End Use

  • BFSI
  • Healthcare
  • Retail
  • Government Organizations
  • Others

By Region

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • U.K.
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific
    • China
    • India
    • Japan
    • Rest of Asia Pacific
  • Middle East and Africa
    • GCC
    • South Africa
    • Rest of MEA
  • South America
    • Brazil
    • Argentina
    • Rest of South America

    1. Preface
         1.1. Market Definition and Scope
         1.2. Market Segmentation
         1.3. Key Research Objectives
         1.4. Research Highlights

    2. Assumptions and Research Methodology

    3. Executive Summary : Global IP Telephony Market 

    4. Market Overview
         4.1. Introduction
         4.2. Market Dynamics
                4.2.1. Drivers
                4.2.2. Restraints
                4.2.3. Opportunities
         4.3. Comparison Between Hardware Based IP Phones and IP Softphones
         4.4. Global IP Telephony Market Analysis and Forecasts, 2015 – 2025
                4.4.1. Market Revenue Projections (US$ Mn)
         4.5. Porter’s Five Force Model
         4.6. Ecosystem Analysis
         4.7. Market Outlook

    5. Global IP Telephony Market Analysis and Forecasts, By Component
         5.1. Overview & Definitions
         5.2. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                5.2.1. Hardware Based
                         5.2.1.1. IP Desktop Phones
                         5.2.1.2. Audio Conference Phones
                         5.2.1.3. DECT Phones
                5.2.2. Softphones
                5.2.3. Services
         5.3. Market Attractiveness By Component

    6. Global IP Telephony Market Analysis and Forecasts, By End Use 
         6.1. Overview & Definitions
         6.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                6.2.1. BFSI
                6.2.2. Healthcare
                6.2.3. Retail
                6.2.4. Government Organizations
                6.2.5. Others
         6.3. Market Attractiveness By End Use 

    7. Global IP Telephony Market Analysis and Forecasts, By Region
         7.1. Key Findings
         7.2. Market Size (US$ Mn) Forecast By Region, 2015 – 2025
                7.2.1. North America
                7.2.2. Europe
                7.2.3. Asia Pacific
                7.2.4. Middle East and Africa
                7.2.5. South America
         7.3. Market Attractiveness By Country/Region

    8. North America IP Telephony Market Analysis and Forecast 
         8.1. Key Trends
         8.2. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                8.2.1. Hardware Based
                         8.2.1.1. IP Desktop Phones
                         8.2.1.2. Audio Conference Phones
                         8.2.1.3. DECT Phones
                8.2.2. Softphones
                8.2.3. Services
         8.3. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                8.3.1. BFSI
                8.3.2. Healthcare
                8.3.3. Retail
                8.3.4. Government Organizations
                8.3.5. Others
         8.4. Market Size (US$ Mn) Forecast By Country, 2015 – 2025
                8.4.1. The U.S.
                8.4.2. Canada
                8.4.3. Rest of North America
         8.5. The U.S. IP Telephony Market Analysis and Forecast 
                8.5.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         8.5.1.1. Hardware Based
                                    8.5.1.1.1. IP Desktop Phones
                                    8.5.1.1.2. Audio Conference Phones
                                    8.5.1.1.3. DECT Phones
                         8.5.1.2. Softphones
                         8.5.1.3. Services
                8.5.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         8.5.2.1. BFSI
                         8.5.2.2. Healthcare
                         8.5.2.3. Retail
                         8.5.2.4. Government Organizations
                         8.5.2.5. Others
         8.6. Canada IP Telephony Market Analysis and Forecast 
                8.6.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         8.6.1.1. Hardware Based
                                    8.6.1.1.1. IP Desktop Phones
                                    8.6.1.1.2. Audio Conference Phones
                                    8.6.1.1.3. DECT Phones
                         8.6.1.2. Softphones
                         8.6.1.3. Services
                8.6.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         8.6.2.1. BFSI
                         8.6.2.2. Healthcare
                         8.6.2.3. Retail
                         8.6.2.4. Government Organizations
                         8.6.2.5. Others
                8.6.3. Market Attractiveness Analysis
                         8.6.3.1. By Component
                         8.6.3.2. By End Use
         8.7. Rest of North America IP Telephony Market Analysis and Forecast 
                8.7.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         8.7.1.1. Hardware Based
                                    8.7.1.1.1. IP Desktop Phones
                                    8.7.1.1.2. Audio Conference Phones
                                    8.7.1.1.3. DECT Phones
                         8.7.1.2. Softphones
                8.7.2. Services Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         8.7.2.1. BFSI
                         8.7.2.2. Healthcare
                         8.7.2.3. Retail
                         8.7.2.4. Government Organizations
                         8.7.2.5. Others
         8.8. North America Market Attractiveness Analysis
                8.8.1. By Component
                8.8.2. By End Use
                8.8.3. By Country

    9. Europe IP Telephony Market Analysis and Forecast 
         9.1. Key Trends
         9.2. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                9.2.1. Hardware Based
                         9.2.1.1. IP Desktop Phones
                         9.2.1.2. Audio Conference Phones
                         9.2.1.3. DECT Phones
                9.2.2. Softphones
                9.2.3. Services
         9.3. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                9.3.1. BFSI
                9.3.2. Healthcare
                9.3.3. Retail
                9.3.4. Government Organizations
                9.3.5. Others
         9.4. Market Size (US$ Mn) Forecast By Country, 2015 – 2025
                9.4.1. The U.K.
                9.4.2. Germany
                9.4.3. France
                9.4.4. Rest of Europe
         9.5. The U.K. IP Telephony Market Analysis and Forecast 
                9.5.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         9.5.1.1. Hardware Based
                                    9.5.1.1.1. IP Desktop Phones
                                    9.5.1.1.2. Audio Conference Phones
                                    9.5.1.1.3. DECT Phones
                         9.5.1.2. Softphones
                         9.5.1.3. Services
                9.5.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         9.5.2.1. BFSI
                         9.5.2.2. Healthcare
                         9.5.2.3. Retail
                         9.5.2.4. Government Organizations
                         9.5.2.5. Others
                9.5.3. Market Attractiveness Analysis
                         9.5.3.1. By Component
                         9.5.3.2. By End Use
         9.6. Germany IP Telephony Market Analysis and Forecast 
                9.6.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         9.6.1.1. Hardware Based
                                    9.6.1.1.1. IP Desktop Phones
                                    9.6.1.1.2. Audio Conference Phones
                                    9.6.1.1.3. DECT Phones
                         9.6.1.2. Softphones
                         9.6.1.3. Services
                9.6.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         9.6.2.1. BFSI
                         9.6.2.2. Healthcare
                         9.6.2.3. Retail
                         9.6.2.4. Government Organizations
                         9.6.2.5. Others
                9.6.3. Market Attractiveness Analysis
                         9.6.3.1. By Component
                         9.6.3.2. By End Use
         9.7. France IP Telephony Market Analysis and Forecast 
                9.7.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         9.7.1.1. Hardware Based
                                    9.7.1.1.1. IP Desktop Phones
                                    9.7.1.1.2. Audio Conference Phones
                                    9.7.1.1.3. DECT Phones
                         9.7.1.2. Softphones
                         9.7.1.3. Services
                9.7.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         9.7.2.1. BFSI
                         9.7.2.2. Healthcare
                         9.7.2.3. Retail
                         9.7.2.4. Government Organizations
                         9.7.2.5. Others
                9.7.3. Market Attractiveness Analysis
                         9.7.3.1. By Component
                         9.7.3.2. By End Use
         9.8. Rest of Europe IP Telephony Market Analysis and Forecast 
                9.8.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         9.8.1.1. Hardware Based
                                    9.8.1.1.1. IP Desktop Phones
                                    9.8.1.1.2. Audio Conference Phones
                                    9.8.1.1.3. DECT Phones
                         9.8.1.2. Softphones
                         9.8.1.3. Services
                9.8.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         9.8.2.1. BFSI
                         9.8.2.2. Healthcare
                         9.8.2.3. Retail
                         9.8.2.4. Government Organizations
                         9.8.2.5. Others
         9.9. Europe Market Attractiveness Analysis
                9.9.1. By Component
                9.9.2. By End Use
                9.9.3. By Country

    10. Asia Pacific IP Telephony Market Analysis and Forecast 
         10.1. Key Trends
         10.2. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                10.2.1. Hardware Based
                         10.2.1.1. IP Desktop Phones
                         10.2.1.2. Audio Conference Phones
                         10.2.1.3. DECT Phones
                10.2.2. Softphones
                10.2.3. Services
         10.3. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                10.3.1. BFSI
                10.3.2. Healthcare
                10.3.3. Retail
                10.3.4. Government Organizations
                10.3.5. Others
         10.4. Market Size (US$ Mn) Forecast By Country, 2015 – 2025
                10.4.1. China
                10.4.2. India
                10.4.3. Japan
                10.4.4. Rest of Asia Pacific
         10.5. China IP Telephony Market Analysis and Forecast 
                10.5.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         10.5.1.1. Hardware Based
                                    10.5.1.1.1. IP Desktop Phones
                                    10.5.1.1.2. Audio Conference Phones
                                    10.5.1.1.3. DECT Phones
                         10.5.1.2. Softphones
                         10.5.1.3. Services
                10.5.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         10.5.2.1. BFSI
                         10.5.2.2. Healthcare
                         10.5.2.3. Retail
                         10.5.2.4. Government Organizations
                         10.5.2.5. Others
                10.5.3. Market Attractiveness Analysis
                         10.5.3.1. By Component
                         10.5.3.2. By End Use
         10.6. India IP Telephony Market Analysis and Forecast 
                10.6.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         10.6.1.1. Hardware Based
                                    10.6.1.1.1. IP Desktop Phones
                                    10.6.1.1.2. Audio Conference Phones
                                    10.6.1.1.3. DECT Phones
                         10.6.1.2. Softphones
                         10.6.1.3. Services
                10.6.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         10.6.2.1. BFSI
                         10.6.2.2. Healthcare
                         10.6.2.3. Retail
                         10.6.2.4. Government Organizations
                         10.6.2.5. Others
                10.6.3. Market Attractiveness Analysis
                         10.6.3.1. By Component
                         10.6.3.2. By End Use
         10.7. Japan IP Telephony Market Analysis and Forecast 
                10.7.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         10.7.1.1. Hardware Based
                                    10.7.1.1.1. IP Desktop Phones
                                    10.7.1.1.2. Audio Conference Phones
                                    10.7.1.1.3. DECT Phones
                         10.7.1.2. Softphones
                         10.7.1.3. Services
                10.7.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         10.7.2.1. BFSI
                         10.7.2.2. Healthcare
                         10.7.2.3. Retail
                         10.7.2.4. Government Organizations
                         10.7.2.5. Others
                10.7.3. Market Attractiveness Analysis
                         10.7.3.1. By Component
                         10.7.3.2. By End Use
         10.8. Rest of Asia Pacific IP Telephony Market Analysis and Forecast 
                10.8.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         10.8.1.1. Hardware Based
                                    10.8.1.1.1. IP Desktop Phones
                                    10.8.1.1.2. Audio Conference Phones
                                    10.8.1.1.3. DECT Phones
                         10.8.1.2. Softphones
                         10.8.1.3. Services
                10.8.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         10.8.2.1. BFSI
                         10.8.2.2. Healthcare
                         10.8.2.3. Retail
                         10.8.2.4. Government Organizations
                         10.8.2.5. Others
         10.9. Asia Pacific Market Attractiveness Analysis
                10.9.1. By Component
                10.9.2. By End Use
                10.9.3. By Country

    11. Middle East and Africa IP Telephony Market Analysis and Forecast 
         11.1. Key Trends
         11.2. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                11.2.1. Hardware Based
                         11.2.1.1. IP Desktop Phones
                         11.2.1.2. Audio Conference Phones
                         11.2.1.3. DECT Phones
                11.2.2. Softphones
                11.2.3. Services
         11.3. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                11.3.1. BFSI
                11.3.2. Healthcare
                11.3.3. Retail
                11.3.4. Government Organizations
                11.3.5. Others
         11.4. Market Size (US$ Mn) Forecast By Country, 2015 – 2025
                11.4.1. GCC
                11.4.2. South Africa
                11.4.3. Rest of Middle East and Africa
         11.5. GCC IP Telephony Market Analysis and Forecast 
                11.5.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         11.5.1.1. Hardware Based
                                    11.5.1.1.1. IP Desktop Phones
                                    11.5.1.1.2. Audio Conference Phones
                                    11.5.1.1.3. DECT Phones
                         11.5.1.2. Softphones
                         11.5.1.3. Services
                11.5.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         11.5.2.1. BFSI
                         11.5.2.2. Healthcare
                         11.5.2.3. Retail
                         11.5.2.4. Government Organizations
                         11.5.2.5. Others
                11.5.3. Market Attractiveness Analysis
                         11.5.3.1. By Component
                         11.5.3.2. By End Use
         11.6. South Africa IP Telephony Market Analysis and Forecast 
                11.6.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         11.6.1.1. Hardware Based
                                    11.6.1.1.1. IP Desktop Phones
                                    11.6.1.1.2. Audio Conference Phones
                                    11.6.1.1.3. DECT Phones
                         11.6.1.2. Softphones
                         11.6.1.3. Services
                11.6.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         11.6.2.1. BFSI
                         11.6.2.2. Healthcare
                         11.6.2.3. Retail
                         11.6.2.4. Government Organizations
                         11.6.2.5. Others
                11.6.3. Market Attractiveness Analysis
                         11.6.3.1. By Component
                         11.6.3.2. By End Use
         11.7. Rest of Middle East and Africa IP Telephony Market Analysis and Forecast 
                11.7.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         11.7.1.1. Hardware Based
                                    11.7.1.1.1. IP Desktop Phones
                                    11.7.1.1.2. Audio Conference Phones
                                    11.7.1.1.3. DECT Phones
                         11.7.1.2. Softphones
                         11.7.1.3. Services 
                11.7.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         11.7.2.1. BFSI
                         11.7.2.2. Healthcare
                         11.7.2.3. Retail
                         11.7.2.4. Government Organizations
                         11.7.2.5. Others
         11.8. Middle East and Africa Market Attractiveness Analysis
                11.8.1. By Component
                11.8.2. By End Use
                11.8.3. By Country

    12. South America IP Telephony Market Analysis and Forecast 
         12.1. Key Trends
         12.2. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                12.2.1. Hardware Based
                         12.2.1.1. IP Desktop Phones
                         12.2.1.2. Audio Conference Phones
                         12.2.1.3. DECT Phones
                12.2.2. Softphones
                12.2.3. Services
         12.3. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                12.3.1. BFSI
                12.3.2. Healthcare
                12.3.3. Retail
                12.3.4. Government Organizations
                12.3.5. Others
         12.4. Market Size (US$ Mn) Forecast By Country, 2015 – 2025
                12.4.1. Brazil
                12.4.2. Argentina
                12.4.3. Rest of Middle East and Africa
         12.5. Brazil IP Telephony Market Analysis and Forecast 
                12.5.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         12.5.1.1. Hardware Based
                                    12.5.1.1.1. IP Desktop Phones
                                    12.5.1.1.2. Audio Conference Phones
                                    12.5.1.1.3. DECT Phones
                         12.5.1.2. Softphones
                         12.5.1.3. Services
                12.5.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         12.5.2.1. BFSI
                         12.5.2.2. Healthcare
                         12.5.2.3. Retail
                         12.5.2.4. Government Organizations
                         12.5.2.5. Others
                12.5.3. Market Attractiveness Analysis
                         12.5.3.1. By Component
                         12.5.3.2. By End Use
         12.6. Argentina IP Telephony Market Analysis and Forecast 
                12.6.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         12.6.1.1. Hardware Based
                                    12.6.1.1.1. IP Desktop Phones
                                    12.6.1.1.2. Audio Conference Phones
                                    12.6.1.1.3. DECT Phones
                         12.6.1.2. Softphones
                         12.6.1.3. Services
                12.6.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         12.6.2.1. BFSI
                         12.6.2.2. Healthcare
                         12.6.2.3. Retail
                         12.6.2.4. Government Organizations
                         12.6.2.5. Others
                12.6.3. Market Attractiveness Analysis
                         12.6.3.1. By Component
                         12.6.3.2. By End Use
         12.7. Rest of South America IP Telephony Market Analysis and Forecast 
                12.7.1. Market Size (US$ Mn) Forecast By Component, 2015 – 2025
                         12.7.1.1. Hardware Based
                                    12.7.1.1.1. IP Desktop Phones
                                    12.7.1.1.2. Audio Conference Phones
                                    12.7.1.1.3. DECT Phones
                         12.7.1.2. Softphones
                         12.7.1.3. Services
                12.7.2. Market Size (US$ Mn) Forecast By End Use, 2015 – 2025
                         12.7.2.1. BFSI
                         12.7.2.2. Healthcare
                         12.7.2.3. Retail
                         12.7.2.4. Government Organizations
                         12.7.2.5. Others
         12.8. South America Market Attractiveness Analysis
                12.8.1. By Component
                12.8.2. By End Use
                12.8.3. By Country

    13. Competition Landscape
         13.1. Market Player – Competition Matrix
         13.2. Market Share Analysis By Company (2016) 
         13.3. Company Profiles (Details – Overview, Financials, Recent Developments, SWOT, Strategy)
                13.3.1. Ascom Holding AG

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.2. Avaya Inc.

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.3. Cisco Systems, Inc.

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy            

                13.3.4. Gigaset Communications

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.5. LG Electronics.

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.6. Mitel Networks Corporation

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.7. Panasonic Corporation

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.8. Polycom Inc.

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.9. Yealink Inc.

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.10. NEC Corporation

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

                13.3.11. Grandstream Networks Inc.

    • Overview 
    • Financials
    • Recent Developments
    • SWOT
    • Strategy

    14. Key Takeaways

    List of Tables

    Table 01: Global IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 02: Global IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 03: Global IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 04: Global IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 05: Global IP Telephony Market Size (US$ Mn) Forecast, By Region, 2015–2025
    Table 06: North America IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 07: North America IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 08: North America IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 09: North America IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 10: North America IP Telephony Market Size (US$ Mn) Forecast, By Country/Region, 2015–2025
    Table 11: The U.S. IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 12: The U.S. IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 13: The U.S. IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 14: The U.S. IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 15: Canada IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 16: Canada IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 17: Canada IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 18: Canada IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 19: Rest of North America IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 20: Rest of North America IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 21: Rest of North America IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 22: Rest of North America IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 23: Europe IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 24: Europe IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 25: Europe IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 26: Europe IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 27: Europe IP Telephony Market Size (US$ Mn) Forecast, By Country/Region, 2015–2025
    Table 28: The U.K. IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 29: The U.K. IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 30: The U.K. IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 31: The U.K. IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 32: Germany IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 33: Germany IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 34: Germany IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 35: Germany IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 36: France IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 37: France IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 38: France IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 39: France IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 40: Rest of Europe IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 41: Rest of Europe IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 42: Rest of Europe IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 43: Rest of Europe IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 44: Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 45: Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 46: Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 47: Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 48: Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By Country/Region, 2015–2025
    Table 49: China IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 50: China IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 51: China IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 52: China IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 53: India IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 54: India IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 55: India IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 56: India IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 57: Japan IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 58: Japan IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 59: Japan IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 60: Japan IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 61: Rest of Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 62: Rest of Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 63: Rest of Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 64: Rest of Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 65: Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 66: Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 67: Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 68: Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 69: Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By Country/Region, 2015–2025
    Table 70: GCC IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 71: GCC IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 72: GCC IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 73: GCC IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 74: South Africa IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 75: South Africa IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 76: South Africa IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 77: South Africa IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 78: Rest of Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 79: Rest of Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 80: Rest of Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 81: Rest of Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 82: South America IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 83: South America IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 84: South America IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 85: South America IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 86: South America IP Telephony Market Size (US$ Mn) Forecast, By Country/Region, 2015–2025
    Table 87: Brazil IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 88: Brazil IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 89: Brazil IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 90: Brazil IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 91: Argentina IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 92: Argentina IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 93: Argentina IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 94: Argentina IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025
    Table 95: Rest of South America IP Telephony Market Size (US$ Mn) Forecast, By Component, 2015–2025
    Table 96: Rest of South America IP Telephony Market Size (US$ Mn) Forecast, By Hardware Based, 2015–2025
    Table 97: Rest of South America IP Telephony Market Size (US$ Mn) Forecast, By Service, 2015–2025
    Table 98: Rest of South America IP Telephony Market Size (US$ Mn) Forecast, By End Use, 2015–2025

    List of Figures

    Figure 01: Global IP Telephony Market Size (US$ Mn) Forecast, 2015 - 2025
    Figure 02: Global IP Telephony Market Y-o-Y Growth (Value %) Forecast, 2016 - 2025
    Figure 03: Market Revenue (US$ Mn) Growth Analysis By Component, 2017-2025
    Figure 04: Market Revenue (US$ Mn) Growth Analysis By End Use, 2017-2025
    Figure 05: Market Revenue (US$ Mn) Growth Analysis By Region, 2017-2025
    Figure 06: Global IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 07: Global IP Telephony Market Attractiveness Analysis By, Component
    Figure 08: Global IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 09: Global IP Telephony Market Attractiveness Analysis, By End Use
    Figure 10: Global IP Telephony Market Revenue Share Analysis, By Region, 2017 and 2025
    Figure 11: Global IP Telephony Market Attractiveness Analysis, By Region
    Figure 12: North America IP Telephony Market Size (US$ Mn) Forecast, 2015–2025
    Figure 13: North America IP Telephony Market Size Y-o-Y Growth Projections, 2016–2025
    Figure 14: North America IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 15: North America IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 16: North America IP Telephony Market Revenue Share Analysis, By Country/Region, 2017 and 2025
    Figure 17: The U.S. IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 18: The U.S. IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 19: The U.S. IP Telephony Market Attractiveness Analysis By Component
    Figure 20: The U.S. IP Telephony Market Attractiveness Analysis By End Use
    Figure 21: Canada IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 22: Canada IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 23: Canada IP Telephony Market Attractiveness Analysis By Component
    Figure 24: Canada IP Telephony Market Attractiveness Analysis By End Use
    Figure 25: North America IP Telephony Market Attractiveness Analysis By Component
    Figure 26: North America IP Telephony Market Attractiveness Analysis By End Use
    Figure 27: North America IP Telephony Market Attractiveness Analysis, By Country/Region
    Figure 28: Europe IP Telephony Market Size (US$ Mn) Forecast, 2015–2025
    Figure 29: Europe IP Telephony Market Size Y-o-Y Growth Projections, 2016–2025
    Figure 30: Europe IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 31: Europe IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 32: Europe IP Telephony Market Revenue Share Analysis, By Country/Region, 2017 and 2025
    Figure 33: The U.K. IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 34: The U.K. IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 35: The U.K. IP Telephony Market Attractiveness Analysis By Component
    Figure 36: The U.K. IP Telephony Market Attractiveness Analysis By End Use
    Figure 37: Germany IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 38: Germany IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 39: Germany IP Telephony Market Attractiveness Analysis By Component
    Figure 40: Germany IP Telephony Market Attractiveness Analysis By End Use
    Figure 41: France IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 42: France IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 43: France IP Telephony Market Attractiveness Analysis By Component
    Figure 44: France IP Telephony Market Attractiveness Analysis By End Use
    Figure 45: Europe IP Telephony Market Attractiveness Analysis By Component
    Figure 46: Europe IP Telephony Market Attractiveness Analysis By End Use
    Figure 47: Europe IP Telephony Market Attractiveness Analysis, By Country/Region
    Figure 48: Asia Pacific IP Telephony Market Size (US$ Mn) Forecast, 2015–2025
    Figure 49: Asia Pacific IP Telephony Market Size Y-o-Y Growth Projections, 2016–2025
    Figure 50: Asia Pacific IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 51: Asia Pacific IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 52: Asia Pacific IP Telephony Market Revenue Share Analysis, By Country/Region, 2017 and 2025
    Figure 53: China IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 54: China IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 55: China IP Telephony Market Attractiveness Analysis By Component
    Figure 56: China IP Telephony Market Attractiveness Analysis By End Use
    Figure 57: India IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 58: India IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 59: India IP Telephony Market Attractiveness Analysis By Component
    Figure 60: India IP Telephony Market Attractiveness Analysis By End Use
    Figure 61: Japan IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 62: Japan IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 63: Japan IP Telephony Market Attractiveness Analysis By Component
    Figure 64: Japan IP Telephony Market Attractiveness Analysis By End Use
    Figure 65: Asia Pacific IP Telephony Market Attractiveness Analysis By Component
    Figure 66: Asia Pacific IP Telephony Market Attractiveness Analysis By End Use
    Figure 67: Asia Pacific IP Telephony Market Attractiveness Analysis, By Country/Region
    Figure 68: Middle East and Africa IP Telephony Market Size (US$ Mn) Forecast, 2015–2025
    Figure 69: Middle East and Africa IP Telephony Market Size Y-o-Y Growth Projections, 2016–2025
    Figure 70: Middle East and Africa IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 71: Middle East and Africa IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 72: Middle East and Africa IP Telephony Market Revenue Share Analysis, By Country/Region, 2017 and 2025
    Figure 73: GCC IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 74: GCC IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 75: GCC IP Telephony Market Attractiveness Analysis By Component
    Figure 76: GCC IP Telephony Market Attractiveness Analysis By End Use
    Figure 77: South Africa IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 78: South Africa IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 79: South Africa IP Telephony Market Attractiveness Analysis By Component
    Figure 80: South Africa IP Telephony Market Attractiveness Analysis By End Use
    Figure 81: Middle East and Africa IP Telephony Market Attractiveness Analysis By Component
    Figure 82: Middle East and Africa IP Telephony Market Attractiveness Analysis By End Use
    Figure 83: Middle East and Africa IP Telephony Market Attractiveness Analysis, By Country/Region
    Figure 84: South America IP Telephony Market Size (US$ Mn) Forecast, 2015–2025
    Figure 85: South America IP Telephony Market Size Y-o-Y Growth Projections, 2016–2025
    Figure 86: South America IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 87: South America IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 88: South America IP Telephony Market Revenue Share Analysis, By Country/Region, 2017 and 2025
    Figure 89: Brazil IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 90: Brazil IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 91: Brazil IP Telephony Market Attractiveness Analysis By Component
    Figure 92: Brazil IP Telephony Market Attractiveness Analysis By End Use
    Figure 93: Argentina IP Telephony Market Revenue Share Analysis, By Component, 2017 and 2025
    Figure 94: Argentina IP Telephony Market Revenue Share Analysis, By End Use, 2017 and 2025
    Figure 95: Argentina IP Telephony Market Attractiveness Analysis By Component
    Figure 96: Argentina IP Telephony Market Attractiveness Analysis By End Use
    Figure 97: South America IP Telephony Market Attractiveness Analysis By Component
    Figure 98: South America IP Telephony Market Attractiveness Analysis By End Use
    Figure 99: South America IP Telephony Market Attractiveness Analysis, By Country/Region
    Figure 100: IP Telephony Market Share Analysis By Company (2016)6) 

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