Enterprise Collaboration Service Market

Enterprise Collaboration Service Market (Solution - Messaging, Video Conferencing, Contact Center, Mobility and Telephony, Collaboration Tool (Email, Application Sharing, Web Services, Search Services, Office Suite, Resource Management, Process Management, and Business Intelligence); Deployment - On-Premise, and Off-Premise; Type - Hardware, Software, and Services (Consulting, Integration, and Maintenance); End-Use Application - Banking, Financial Services and Insurance, Retail, Healthcare, Government, Information Technology, Media and Entertainment, Education and Others (Transportation and Manufacturing) - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 - 2024

Global Enterprise Collaboration Service Market: Snapshot

With enterprises aiming for business expansion, the demand for efficient collaboration solutions is at all-time high. Mobile workforce and efficiency in enterprise mobility are the two major aspects required by organizations to achieve this. Considering the scenario, the global enterprise collaboration service market is forecast to report a CAGR of 10.3% between 2016 and 2024. Transparency Market Research (TMR) forecasts the market to reach US$56.51 bn by the end of 2024. In 2015, overall valuation of the global enterprise collaboration service market stood at US$23.38 bn.

In addition, the market is also expected to gain from the increasing demand for integrated and comprehensive enterprise collaboration services. Also the rising use of SIP trunking and the increasing uptake of WebRTC across KPOs and BPOs will widen the scope for the market’s expansion. As a result of the development of advanced collaboration solutions companies can now offer better connectivity among stakeholders. Driven by these factors, the global enterprise collaboration service market will exhibit strong growth over the course of the forecast period.

enterprise collaboration service market

Market to Witness Lucrative Opportunities in Asia Pacific

Regionally, North America emerged dominant in the global enterprise collaboration services market, holding a share of 41.8% in 2015. With multinational companies in the U.S. and Canada aiming from expanding their regional footprint, collaborations have become a common activity in this part of the world. Evidently, North America realizes some of the most lucrative opportunities for the overall market. Moreover, the region for years has remained at the fore of adopting well-designed collaboration tools such as application sharing tools, video and audio conferencing software, and web services. This has further helped the North America enterprise collaboration service market gain traction.

However, TMR projects the Asia Pacific market to report a higher CAGR compared to its counterpart in North America and elsewhere. Growth witnessed in the region is primarily driven by the increasing number of small and medium enterprises in countries such as India, Japan, and China. Moreover, the rapid expansion of the IT industry witnessed in Asia Pacific in the last few years, will fuel the demand for automation across industries thus bolstering opportunities for the enterprise collaboration service market.

Focus to Shift from Video Conferencing to Mobility/telephony and Collaboration Tools

By solution, video-conferencing, messaging, contact center, collaboration tools, and mobility/telephony are the key market segments. Of these, video conferencing held the dominant share of 22.6% in the overall market in 2016. However, in the forecast period the segment is forecast to lose shares to mobility and telephony. Rise in demand for collaborative tools will also shift focus from video conferencing in the coming years. Moreover, the segment is projected to gain from recent developments in business intelligence as an interactive collaboration tool. Considering growth witnessed across its key segments, favorable opportunities are prophesized for the overall enterprise collaboration service market.

Service Segment to Exhibit Highest CAGR

Based on type, hardware, software, and services constitute the key market segments. Among these, the demand for services is expected to rise at the highest pace during the forecast period. Growth witnessed in the segment is steered by the rising adoption of collaboration services especially among small and medium businesses. Deploying these services has helped organizations in delegating activities such as maintenance as well integration operations to third parties so that they can focus on their core competencies. Besides this, the software segment is expected to gain significant traction in the coming years.

Some of the key players operating in the market are Mitel Networks Corporation, Polycom, Inc., Fuze Inc., 8x8, Inc., ShoreTel Inc., Cafex Communications Inc., Tropo, Inc., Vonage networks LLC, Xura, Inc., Atlassian Corp PLC and GENBAND, Inc.

Enterprise collaboration service (ECS) is gaining traction among various companies operating in many industries owing to plethora of advantages it offers. ECS refers to a complete set of networking abilities and collaborative processes. Through this service, employees can collect, process, store, share, and jointly modify data and information with each another regardless of their geographic locations.

Owing to the recent COVID-19 pandemic, major companies from all across the globe have compelled their employees to work from home. As a result, there is remarkable growth in adoption of enterprise collaboration services for the smooth functioning of all activities across the organizations. This scenario has created promising sales avenues for vendors working in the global enterprise collaboration service market. Collaboration services include a wide range of technologies such as document sharing capabilities, video conferencing, and groupware. Enterprise communication services can also comprise email, phone, texting, video conference, and web chats.

Besides employees, any organization comprises many important stakeholders including vendors, customers, partners, and contractors. Thus, the companies engaged in the global enterprise collaboration service market are rolling out diverse hardware and software technologies. The main motive of these technologies is to achieve efficient teamwork with other stakeholders, and thereby assisting enterprises to gain their business targets. The global enterprise collaboration service market is predicted to gather promising sales avenues in the upcoming years. This growth is attributed to increased acceptance of SIP trunking and growing use of WebRTC across BPOs and KPOs.

Major companies working in the enterprise collaboration service market are growing focus toward improving the quality of services they offer. As a result, they are seen growing investments in research and development activities. Apart from this, several enterprises are engaging in mergers and acquisitions activities. These strategies are helping stakeholders to expand their regional presence as well as maintain their leading position in the global enterprise collaboration service market.

Global Enterprise Collaboration Service Market

By Solution

  • Messaging
  • Video Conferencing
  • Contact Center
  • Mobility/Telephony
  • Collaborative Tool
    • Email
    • Application Sharing
    • Web Services
    • Search Services
    • Office Suite
    • Resource Management
    • Process Management
    • Business Intelligence

By Deployment

  • Off Premise
  • On-Premise
  • Hybrid

By End-use Application

  • Banking, Financial services and
  • Insurance (BFSI)
  • Retail
  • Healthcare
  • Government
  • Information Technology
  • Media and Entertainment
  • Education
  • Other (Transportation and Manufacturing)

By Geography

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K.
    • Germany
    • France
    • Italy
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • India
    • South Korea
    • Rest of APAC
  • Middle East and Africa (MEA)
    • GCC Countries
    • South Africa
    • Rest of MEA
  • South America
    • Brazil
    • Argentina
    • Rest of South America

    1.Preface
        1.1.Market Definition and Scope
        1.2.Market Segmentation
        1.3.Key Research Objectives
        1.4.Research Highlights

    2.Assumptions and Research Methodology

    3.Executive Summary : Enterprise Collaboration Services Market

    4.Market Overview
        4.1.Introduction
              4.1.1. Product Definition
              4.1.2.Evolution/Development
        4.2.Global UCaaS Market Overview
        4.3.Key Market Indicators
              4.3.1.Impact Analytics: SIP Trunking on Business Process Outsourcing Market
              4.3.2.Impact Analysis: WebRTC on Video Conferencing Market
        4.4.Market Dynamics
              4.4.1.Drivers
              4.4.2.Restraints
              4.4.3.Opportunities
        4.5.Global Enterprise Collaboration Service Market Analysis and Forecasts, 2014 – 2024
              4.5.1.Market Revenue Projection (US$ Bn)
        4.6.Porter’s Five Force Analysis
        4.7.Value Chain Analysis
              4.7.1.List of Active Market Participants (Provider/Integrator/Aggregator/Supplier)
              4.7.2.Forward – Backward Integration Scenario
        4.8.Market Outlook

    5.Global Enterprise Collaboration Service Market Analysis and Forecasts, By Solution
        5.1.Introduction & Definitions 
        5.2.Key Findings/Developments
        5.3.Key Trends
        5.4.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
              5.4.1.Messaging, 2014 – 2024 (US$ Bn)
              5.4.2.Video Conferencing, 2014 – 2024 (US$ Bn)
              5.4.3.Contact Center, 2014 – 2024 (US$ Bn)
              5.4.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
              5.4.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                      5.4.5.1.Email
                      5.4.5.2.Application Sharing
                      5.4.5.3.Web Services
                      5.4.5.4.Search Services
                      5.4.5.5.Office Suite
                      5.4.5.6.Resource Management
                      5.4.5.7.Process Management
                      5.4.5.8.Business Intelligence
        5.5.Solution Comparison Matrix
        5.6.Market Attractiveness By Solution

    6.Global Enterprise Collaboration Service Market Analysis and Forecasts, By Deployment
        6.1.Introduction & Definition
        6.2.Key Findings/Developments
        6.3.Key Trends
        6.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2020
              6.4.1.On-Premise, 2014 – 2024 (US$ Bn)
              6.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
        6.5.Deployment Comparison Matrix
        6.6.Market Attractiveness By deployment

    7.Global Enterprise Collaboration Service Market Analysis and Forecasts, By Type
        7.1.Introduction & Definition
        7.2.Key Findings/Developments
        7.3.Key Trends
        7.4.Market Size (US$ Bn) Forecast By Type, 2014 - 2020
              7.4.1.Hardware, 2014 – 2024 (US$ Bn)
              7.4.2.Software, 2014 – 2024 (US$ Bn)
              7.4.3.Services, 2014 – 2024 (US$ Bn)
                      7.4.3.1.Consulting
                      7.4.3.2.Integration
                      7.4.3.3.Maintenance
        7.5.Type Comparison Matrix
        7.6.Market Attractiveness By Type

    8.Global Enterprise Collaboration Service Market Analysis and Forecasts, By End-Use Application
        8.1.Introduction & Definition
        8.2.Key Findings/ Developments
        8.3.Key Trends
        8.4.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
              8.4.1.BFSI, 2014 – 2024 (US$ Bn)
              8.4.2.Retail, 2014 – 2024 (US$ Bn)
              8.4.3.Healthcare, 2014 – 2024 (US$ Bn)
              8.4.4.Government, 2014 – 2024 (US$ Bn)
              8.4.5.Information Technology, 2014 – 2024 (US$ Bn)
              8.4.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
              8.4.7.Education, 2014 – 2024 (US$ Bn)
              8.4.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
        8.5.End-use Application Comparison Matrix
        8.6.Market Attractiveness By End-use Application

    9.Global Enterprise Collaboration Service Market Analysis and Forecasts, By Region
        9.1.Key Findings
        9.2.Market Size (US$ Bn) Forecast By Region, 2014 - 2020
              9.2.1.North America, 2014 – 2024 (US$ Bn)
              9.2.2.Europe, 2014 – 2024 (US$ Bn)
              9.2.3.Asia-Pacific, 2014 – 2024 (US$ Bn)
              9.2.4.Middle-East and Africa, 2014 – 2024 (US$ Bn)
              9.2.5.South America, 2014 – 2020 (US$ Bn)
        9.3.Market Attractiveness By Region

    10.North America Enterprise Collaboration Services Market Analysis and Forecast 
        10.1.Key Findings
        10.2.Key Trends
        10.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
              10.3.1.Messaging, 2014 – 2024 (US$ Bn)
              10.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
              10.3.3.Contact Center, 2014 – 2024 (US$ Bn)
              10.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
              10.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                      10.3.5.1.Email
                      10.3.5.2.Application Sharing
                      10.3.5.3.Web Services
                      10.3.5.4.Search Services
                      10.3.5.5.Office Suite
                      10.3.5.6.Resource Management
                      10.3.5.7.Process Management
                      10.3.5.8.Business Intelligence
        10.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
              10.4.1.On-Premise, 2014 – 2024 (US$ Bn)
              10.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
        10.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
              10.5.1.Hardware, 2014 – 2024 (US$ Bn)
              10.5.2.Software, 2014 – 2024 (US$ Bn)
              10.5.3.Services, 2014 – 2024 (US$ Bn)
                      10.5.3.1.Consulting
                      10.5.3.2.Integration
                      10.5.3.3.Maintenance
        10.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
              10.6.1.BFSI, 2014 – 2024 (US$ Bn)
              10.6.2.Retail, 2014 – 2024 (US$ Bn)
              10.6.3.Healthcare, 2014 – 2024 (US$ Bn)
              10.6.4.Government, 2014 – 2024 (US$ Bn)
              10.6.5.Information Technology, 2014 – 2024 (US$ Bn)
              10.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
              10.6.7.Education, 2014 – 202 (US$ Bn)
              10.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
        10.7.Market Size (US$ Bn) Forecast By Country
              10.7.1.The U.S., 2014 – 2024 (US$ Bn)
              10.7.2.Canada, 2014 – 2024 (US$ Bn)
              10.7.3.Res of North America, 2014 – 2024 (US$ Bn)
        10.8.Market Attractiveness Analysis 
              10.8.1.By Country
              10.8.2.By Solution
              10.8.3.By Deployment
              10.8.4.By Type
              10.8.5.By End-use Application

    11.Europe Enterprise Collaboration Services Market Analysis and Forecast 
        11.1.Key Findings
        11.2.Key Trends
        11.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
              11.3.1.Messaging, 2014 – 2024 (US$ Bn)
              11.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
              11.3.3.Contact Center, 2014 – 2024 (US$ Bn)
              11.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
              11.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                      11.3.5.1.Email
                      11.3.5.2.Application Sharing
                      11.3.5.3.Web Services
                      11.3.5.4.Search Services
                      11.3.5.5.Office Suite
                      11.3.5.6.Resource Management
                      11.3.5.7.Process Management
                      11.3.5.8.Business Intelligence
        11.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
              11.4.1.On-Premise, 2014 – 2024 (US$ Bn)
              11.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
        11.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
              11.5.1.Hardware, 2014 – 2024 (US$ Bn)
              11.5.2.Software, 2014 – 2024 (US$ Bn)
              11.5.3.Services, 2014 – 2024 (US$ Bn)
                      11.5.3.1.Consulting
                      11.5.3.2.Integration
                      11.5.3.3.Maintenance
        11.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
              11.6.1.BFSI, 2014 – 2024 (US$ Bn)
              11.6.2.Retail, 2014 – 2024 (US$ Bn)
              11.6.3.Healthcare, 2014 – 2024 (US$ Bn)
              11.6.4.Government, 2014 – 2024 (US$ Bn)
              11.6.5.Information Technology, 2014 – 2024 (US$ Bn)
              11.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
              11.6.7.Education, 2014 – 202 (US$ Bn)
              11.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
        11.7.Market Size (US$ Bn) Forecast By Country
              11.7.1.The U.K., 2014 – 2024 (US$ Bn)
              11.7.2.France, 2014 – 2024 (US$ Bn)
              11.7.3.Italy, 2014 – 2024 (US$ Bn)
              11.7.4.Res of Europe, 2014 – 2024 (US$ Bn)
        11.8.Market Attractiveness Analysis 
              11.8.1.By Country
              11.8.2.By Solution
              11.8.3.By Deployment
              11.8.4.By Type
              11.8.5.By End-use Application

    12.Asia-Pacific Enterprise Collaboration Services Market Analysis and Forecast 
        12.1.Key Findings
        12.2.Key Trends
        12.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
              12.3.1.Messaging, 2014 – 2024 (US$ Bn)
              12.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
              12.3.3.Contact Center, 2014 – 2024 (US$ Bn)
              12.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
              12.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                      12.3.5.1.Email
                      12.3.5.2.Application Sharing
                      12.3.5.3.Web Services
                      12.3.5.4.Search Services
                      12.3.5.5.Office Suite
                      12.3.5.6.Resource Management
                      12.3.5.7.Process Management
                      12.3.5.8.Business Intelligence
        12.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
              12.4.1.On-Premise, 2014 – 2024 (US$ Bn)
              12.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
        12.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
              12.5.1.Hardware, 2014 – 2024 (US$ Bn)
              12.5.2.Software, 2014 – 2024 (US$ Bn)
              12.5.3.Services, 2014 – 2024 (US$ Bn)
                      12.5.3.1.Consulting
                      12.5.3.2.Integration
                      12.5.3.3.Maintenance
        12.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
              12.6.1.BFSI, 2014 – 2024 (US$ Bn)
              12.6.2.Retail, 2014 – 2024 (US$ Bn)
              12.6.3.Healthcare, 2014 – 2024 (US$ Bn)
              12.6.4.Government, 2014 – 2024 (US$ Bn)
              12.6.5.Information Technology, 2014 – 2024 (US$ Bn)
              12.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
              12.6.7.Education, 2014 – 202 (US$ Bn)
              12.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
        12.7.Market Size (US$ Bn) Forecast By Country
              12.7.1.China, 2014 – 2024 (US$ Bn)
              12.7.2.Japan, 2014 – 2024 (US$ Bn)
              12.7.3.India, 2014 – 2024 (US$ Bn)
              12.7.4.Australasia, 2014 – 2024 (US$ Bn)
              12.7.5.Res of Asia-Pacific, 2014 – 2024 (US$ Bn)
        12.8.Market Attractiveness Analysis 
              12.8.1.By Country
              12.8.2.By Solution
              12.8.3.By Deployment
              12.8.4.By Type
              12.8.5.By End-use Application

    13.Middle-East and Africa Enterprise Collaboration Services Market Analysis and Forecast 
        13.1.Key Findings
        13.2.Key Trends
        13.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
              13.3.1.Messaging, 2014 – 2024 (US$ Bn)
              13.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
              13.3.3.Contact Center, 2014 – 2024 (US$ Bn)
              13.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
              13.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                      13.3.5.1.Email
                      13.3.5.2.Application Sharing
                      13.3.5.3.Web Services
                      13.3.5.4.Search Services
                      13.3.5.5.Office Suite
                      13.3.5.6.Resource Management
                      13.3.5.7.Process Management
                      13.3.5.8.Business Intelligence
        13.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
              13.4.1.On-Premise, 2014 – 2024 (US$ Bn)
              13.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
        13.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
              13.5.1.Hardware, 2014 – 2024 (US$ Bn)
              13.5.2.Software, 2014 – 2024 (US$ Bn)
              13.5.3.Services, 2014 – 2024 (US$ Bn)
                      13.5.3.1.Consulting
                      13.5.3.2.Integration
                      13.5.3.3.Maintenance
        13.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
              13.6.1.BFSI, 2014 – 2024 (US$ Bn)
              13.6.2.Retail, 2014 – 2024 (US$ Bn)
              13.6.3.Healthcare, 2014 – 2024 (US$ Bn)
              13.6.4.Government, 2014 – 2024 (US$ Bn)
              13.6.5.Information Technology, 2014 – 2024 (US$ Bn)
              13.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
              13.6.7.Education, 2014 – 202 (US$ Bn)
              13.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
        13.7.Market Size (US$ Bn) Forecast By Country
              13.7.1.GCC, 2014 – 2024 (US$ Bn)
              13.7.2.South Africa, 2014 – 2024 (US$ Bn)
              13.7.3.Res of MEA, 2014 – 2024 (US$ Bn)
        13.8.Market Attractiveness Analysis 
              13.8.1.By Country
              13.8.2.By Solution
              13.8.3.By Deployment
              13.8.4.By Type
              13.8.5.By End-use Application

    14.South America Enterprise Collaboration Services Market Analysis and Forecast 
        14.1.Key Findings
        14.2.Key Trends
        14.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
              14.3.1.Messaging, 2014 – 2024 (US$ Bn)
              14.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
              14.3.3.Contact Center, 2014 – 2024 (US$ Bn)
              14.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
              14.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                      14.3.5.1.Email
                      14.3.5.2.Application Sharing
                      14.3.5.3.Web Services
                      14.3.5.4.Search Services
                      14.3.5.5.Office Suite
                      14.3.5.6.Resource Management
                      14.3.5.7.Process Management
                      14.3.5.8.Business Intelligence
        14.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
              14.4.1.On-Premise, 2014 – 2024 (US$ Bn)
              14.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
        14.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
              14.5.1.Hardware, 2014 – 2024 (US$ Bn)
              14.5.2.Software, 2014 – 2024 (US$ Bn)
              14.5.3.Services, 2014 – 2024 (US$ Bn)
                      14.5.3.1.Consulting
                      14.5.3.2.Integration
                      14.5.3.3.Maintenance
        14.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
              14.6.1.BFSI, 2014 – 2024 (US$ Bn)
              14.6.2.Retail, 2014 – 2024 (US$ Bn)
              14.6.3.Healthcare, 2014 – 2024 (US$ Bn)
              14.6.4.Government, 2014 – 2024 (US$ Bn)
              14.6.5.Information Technology, 2014 – 2024 (US$ Bn)
              14.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
              14.6.7.Education, 2014 – 202 (US$ Bn)
              14.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
        14.7.Market Size (US$ Bn) Forecast By Country
              14.7.1.Brazil, 2014 – 2024 (US$ Bn)
              14.7.2.Argentina, 2014 – 2024 (US$ Bn)
              14.7.3.Res of South America, 2014 – 2024 (US$ Bn)
        14.8.Market Attractiveness Analysis 
              14.8.1.By Country
              14.8.2.By Solution
              14.8.3.By Deployment
              14.8.4.By Type

    15.Competition Landscape
        15.1.Market Player – Competition Matrix 
        15.2.Market Share Analysis By Company (2015)
        15.3.Company Profiles (Details – Overview, Financials, SWOT Analysis, Strategy)
              15.3.1.Cisco Systems, Inc.
                      15.3.1.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.1.2.Company Description
                      15.3.1.3.SWOT Analysis
                      15.3.1.4.Strategic Overview
              15.3.2.IBM Corporation
                      15.3.2.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.2.2.Company Description
                      15.3.2.3.SWOT Analysis
                      15.3.2.4.Strategic Overview
              15.3.3.Microsoft Corporation
                      15.3.3.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.3.2.Company Description
                      15.3.3.3.SWOT Analysis
              15.3.3.4.Strategic Overview
              15.3.4.Alcatel-Lucent SA (Nokia Networks)
                      15.3.4.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.4.2.Company Description
                      15.3.4.3.SWOT Analysis
                      15.3.4.4.Strategic Overview
              15.3.5.Unify, Inc. (Atos SE)
                      15.3.5.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.5.2.Company Description
                      15.3.5.3.SWOT Analysis
                      15.3.5.4.Strategic Overview
              15.3.6.Hewlett-Packard Development Company, L.P.
                      15.3.6.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.6.2.Company Description
                      15.3.6.3.SWOT Analysis
                      15.3.6.4.Strategic Overview
              15.3.7.Mitel Networks Corporation
                      15.3.7.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.7.2.Company Description
                      15.3.7.3.SWOT Analysis
                      15.3.7.4.Strategic Overview
              15.3.8.Polycom, Inc.
                      15.3.8.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.8.2.Company Description
                      15.3.8.3.SWOT Analysis
                      15.3.8.4.Strategic Overview
              15.3.9.Fuze Inc.
                      15.3.9.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.9.2.Company Description
                      15.3.9.3.SWOT Analysis
                      15.3.9.4.Strategic Overview
              15.3.10.8x8, Inc.
                      15.3.10.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.10.2.Company Description
                      15.3.10.3.SWOT Analysis
                      15.3.10.4.Strategic Overview
              15.3.11.ShoreTel Inc.
                      15.3.11.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.11.2.Company Description
                      15.3.11.3.SWOT Analysis
                      15.3.11.4.Strategic Overview
              15.3.12.Cafex Communications Inc.
                      15.3.12.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.12.2.Company Description
                      15.3.12.3.SWOT Analysis
                      15.3.12.4.Strategic Overview
              15.3.13.Tropo, Inc.
                      15.3.13.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.13.2.Company Description
                      15.3.13.3.SWOT Analysis
                      15.3.13.4.Strategic Overview
              15.3.14.Vonage networks LLC
                      15.3.14.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.14.2.Company Description
                      15.3.14.3.SWOT Analysis
                      15.3.14.4.Strategic Overview
              15.3.15.Xura, Inc.
                      15.3.15.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.15.2.Company Description
                      15.3.15.3.SWOT Analysis
                      15.3.15.4.Strategic Overview
              15.3.16.Atlassian Corp PLC
                      15.3.16.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.16.2.Company Description
                      15.3.16.3.SWOT Analysis
                      15.3.16.4.Strategic Overview
              15.3.17.GENBAND, Inc.
                      15.3.17.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      15.3.17.2.Company Description
                      15.3.17.3.SWOT Analysis
                      15.3.17.4.Strategic Overview

    16.Key Takeaways

    List of Tables

    Table 1: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
    Table 2: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
    Table 3: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
    Table 4 Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
    Table 5: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
    Table 6: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
    Table 7: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Region, 2014 – 2024
    Table 8: North American Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
    Table 9: North America Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
    Table 10: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
    Table 11: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
    Table 12: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
    Table 13: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
    Table 14: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024
    Table 15: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
    Table 16: Europe Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
    Table 17: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
    Table 18: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
    Table 19: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
    Table 20: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
    Table 21: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024
    Table 22: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
    Table 23: Asia Pacific Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
    Table 24: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
    Table 25: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
    Table 26: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
    Table 27: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
    Table 28: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024
    Table 29: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
    Table 30: MEA Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
    Table 31: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
    Table 32: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
    Table 33: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
    Table 34: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
    Table 35: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024
    Table 36: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
    Table 37: South America Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
    Table 38: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
    Table 39: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
    Table 40: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
    Table 41: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
    Table 42: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024

    List of Figures

    Figure 1: Global Enterprise Collaboration Service Market Value Share Analysis, by Solution, 2016 and 2024
    Figure 2: Global Enterprise Collaboration Service Market Graph for Messaging Solution
    Figure 3: Global Enterprise Collaboration Service Market Graph for Video Conferencing Solution
    Figure 4: Global Enterprise Collaboration Service Market Graph for Contact Center Solution
    Figure 5: Global Enterprise Collaboration Service Market Graph for Mobility/Telephony Solution
    Figure 6: Global Enterprise Collaboration Service Market Graph for Collaborative Tools
    Figure 7: Solution Comparison Matrix
    Figure 8: Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
    Figure 9: Global Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
    Figure 10: Global Enterprise Collaboration Service Market Graph for On Premise Deployment
    Figure 11: Global Enterprise Collaboration Service Market Graph for Off Premise Deployment
    Figure 12: Global Enterprise Collaboration Service Market Graph for Hybrid Deployment
    Figure 13: Deployment Comparison Matrix
    Figure 14: Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
    Figure 15: Global Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
    Figure 16: Global Enterprise Collaboration Service Market Graph for Hardware 
    Figure 17: Global Enterprise Collaboration Service Market Graph for Software 
    Figure 18: Global Enterprise Collaboration Service Market Graph for Service 
    Figure 19: Type Comparison Matrix
    Figure 20: Global Enterprise Collaboration Service Market Attractiveness Analysis, By Type
    Figure 21: Global Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
    Figure 22: Global Enterprise Collaboration Service Market Graph for BFSI 
    Figure 23: Global Enterprise Collaboration Service Market Graph for Retail
    Figure 24: Global Enterprise Collaboration Service Market Graph for IT 
    Figure 25: Global Enterprise Collaboration Service Market Graph for M & E 
    Figure 26: Global Enterprise Collaboration Service Market Graph for Government 
    Figure 27: Global Enterprise Collaboration Service Market Graph for Healthcare 
    Figure 28: Global Enterprise Collaboration Service Market Graph for Education 
    Figure 29: Global Enterprise Collaboration Service Market Graph for Others 
    Figure 30: End-use Application Comparison Matrix
    Figure 31: Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application 
    Figure 33: Enterprise Collaboration Service Market Attractiveness Analysis, By Region
    Figure 34: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
    Figure 35: North America Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
    Figure 36: North America Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
    Figure 37: North America Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
    Figure 38: North American Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
    Figure 39: North America Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
    Figure 40: North America Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
    Figure 41: North America Enterprise Collaboration Service Market Attractiveness Analysis, By Country
    Figure 42: North America Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
    Figure 43: North America Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
    Figure 44: North America Enterprise Collaboration Service Market Attractiveness Analysis, By Type
    Figure 45: North America Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
    Figure 46: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
    Figure 47: Europe Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
    Figure 48: Europe Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
    Figure 49: Europe Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
    Figure 50: Europe Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
    Figure 51: Europe Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
    Figure 52: Europe Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
    Figure 53: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By Country
    Figure 54: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
    Figure 55: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
    Figure 56: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By Type
    Figure 57: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
    Figure 58: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
    Figure 59: Asia Pacific Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
    Figure 60: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
    Figure 61: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
    Figure 62: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
    Figure 63: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
    Figure 64: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
    Figure 65: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By Country
    Figure 66: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
    Figure 67: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
    Figure 68: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By Type
    Figure 69: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
    Figure 70: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
    Figure 71: MEA Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
    Figure 72: MEA Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
    Figure 73: MEA Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
    Figure 74: MEA Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
    Figure 75: MEA Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
    Figure 76: MEA Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
    Figure 77: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By Country
    Figure 78: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
    Figure 79: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
    Figure 80: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By Type
    Figure 81: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
    Figure 82: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
    Figure 83: South America Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
    Figure 84: South America Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
    Figure 85: South America Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
    Figure 86: South America Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
    Figure 87: South America Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
    Figure 88: South America Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
    Figure 89: South America Enterprise Collaboration Service Market Attractiveness Analysis, By Country
    Figure 90: South America Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
    Figure 91: South America Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
    Figure 92: South America Enterprise Collaboration Service Market Attractiveness Analysis, By Type
    Figure 93: South America Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
    Figure 94: Global Enterprise Collaboration Services Market Share Analysis (2015)

     

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