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Contact Center Solution Market

Contact Center Solution Market (Type: Traditional and Digital; and End User: BFSI, Retail, Government, Healthcare, Manufacturing, Media & Entertainment, Telecom, IT, and Others) – Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2020-2030

Cloud Services and Home-sourcing Minimize Exposure to COVID-19

Cloud contact center solutions have gained prominence during the COVID-19 (coronavirus) pandemic. With the help of cloud, service providers are able to achieve more flexibility in managing customer operations using a remote workforce. On the other hand, the trend of home-sourcing is gaining traction in countries of Asia Pacific. As such, Asia Pacific is projected to grow at an exponential rate in the contact center solution market during the assessment period.

The trend of home-sourcing is benefitting contact center agents amidst the current COVID-19 situation. These agents are being equipped with laptops and access to the corporate network via a VPN (Virtual Private Network) from their home Wi-Fi. This has drastically reduced the need for agents to report to their respective offices, whilst minimizing the exposure toward the novel infection. These factors are expected to drive the contact center solution market during the forecast period.

Proactive Monitoring and Improved Agent Communication Help Optimize Customer Experience

The contact center solution market is expected to grow at an astonishing CAGR of 19.3% during the forecast period. However, challenges such as poor audio quality and lack of communication at centers can affect services provided to customers. Hence, companies in the contact center solution market are implementing proactive monitoring and testing of phone lines to move toward better services. Conducting bi-weekly or monthly meetings at the center is another solution to avoid lack of communication.

Companies are investing in unique and innovative ideas to optimize their contact center customer experience. Proliferation of artificial intelligence (AI), visual support, and data analytics are helping companies to scale business opportunities. As such, companies are tapping into incremental opportunities in countries of North America, since this region is projected to hold the lion’s share in terms of revenue.

AI Technologies Leverage Omni-channel Communication and Intelligent Visual Support in Businesses

AI, visual support, and data analytics are emerging as key drivers that are contributing to the growth of the contact center solution market. The growing demand for prompt and effective customer solutions is creating revenue opportunities for contact centers. Due to the ongoing pandemic, businesses have become more reliant on contact centers more than ever in order to cope with the increased demand. This explains why the contact center solution market is expected to cross US$ 118.6 Bn by the end of 2030.

Omni-channel communication and intelligent visual support are helping enterprises revolutionize their business. Voice messages and social media are helping agents to interact with customers. Co-browsing and augmented reality (AR) technologies are providing real-time solutions to customer problems.

Self-service Bots and Gig Agents Helping Companies in Leveraging Business Opportunities

The transition from product to service is generating new business avenues for companies in the contact center solution market. This shift is helping contact center agents to improve and deliver customer engagement. Self-service bots are a fast growing phenomenon in contact centers and are very suitable for common queries of customers. These bots help to reduce costs but deliver less customer satisfaction, since the technology in bots is still at the nascent stage. Hence, companies in the contact center solution market are targeting bot services for insurance companies who are able to advise and sell their insurance products to customers.

Gig agents are growing in popularity for contact center solutions. Since these agents are mostly students or stay-at-home parents, AI technologies are being deployed to interpret the request of customers and provide agents with visual guidance for resolution.

Contact Management Software Grow Popular for Personalized and Convenient Customer Interactions

Contact center software solutions are being used by companies in order to gain a competitive edge. The software are capable of enabling positive customer interaction and deliver a seamless experience in terms of providing personalized services. Hence, companies in the contact center solution market, such as Aspect, is increasing its marketing capabilities to gain visibility for its contact management software that facilitates live interactions and mobile communications.

The delivery of powerful, personalized, and convenient interactions has become the key focus point for service providers in the contact center solution market. Contact agents are able to comply with key regulations with the assistance of contact management software in terms of providing advanced routing and dialing solutions.

Analysts’ Viewpoint

The COVID-19 outbreak has given boost to automated messages and data analytics with the help of voice bots to resolve customer problems. The trend of smart desktops and sentiment recognition is growing prominent in the contact center solution market, due to the emergence of AI technologies and predictive analysis. Gig agents are growing popular in the contact center solution market. However, there is a need for proper training in order to efficient process inquiries. Hence, companies should employ the augmented-agent technology, where conversation between a customer and an agent is interpreted by AI technologies to provide visual guidance.

Contact Center Solution Market: Overview

  • According to a latest research report on the global contact center solution market published by Transparency Market Research, for the historical period 2018–2019 and the forecast period 2020–2030, rise in technological advancements in the field of customer relationship management, and integration of artificial intelligence and machine learning into business processes are expected to boost the global contact center solution market during the forecast period. Increasing need to cater to dynamic customer requirements and rise in omni-channel communication have propelled the demand for contact center solutions across the globe.
  • In terms of revenue, the global contact center solution market is estimated to exceed value of US$ 118.6 Bn by 2030, expanding at a CAGR of 19.3% during the forecast period

Rise in Cross-channel Communication: A Key Driver

  • Organizations shifting from analog to digital technologies have led to tremendous growth in the amount of organizational data. Within the next few years, more than a quarter of the global population is anticipated to be using wireless devices. Hence, the demand for cross-channel communication solutions is projected to increase during the forecast period. Additionally, shift in working of BPO companies from phone calls to other communication channels, including e-mail, web chat, and social media is expected to boost the contact center solution market during the forecast period.
  • Contact center solutions provide an efficient option to establish communication with customers in real-time. Hence, rise in demand to solve customer queries in real-time is expected to drive the contact center solution market.
  • Usage of the Internet is expected to witness a rise from moderate to high levels halfway through the forecast period, due to anticipated rise in consumer awareness and increased use of smartphones (iOS and Android). This is also likely to lead to extensive adoption of contact center solutions such as automatic call distribution, IVR, and video chat.
  • At present, contact center solution providers across the globe are facing integration challenges with existing systems, and the companies are planning to invest in emerging technologies but facing integration or implementation challenges with existing systems. This generates demand for high-quality infrastructure and need to realize the full potential of new capabilities. Additionally, change management and budget management are also emerging as significant barriers for contact center solution providers.

Next-generation IVR with Advanced Speech Recognition

  • Speech recognition technology is used in a wide range of applications from complex enterprise systems to robotics. IVR systems, when combined with speech analytics enable customers to interact with the systems instead of pushing buttons. At present, technology advanced contact center solution companies use speech enabled call routing to help customers by describing their needs in their own words.
  • Increasing adoption of next-generation IVR with advanced speech recognition in various sectors, such as BFSI, retail, and healthcare is leading to the growth of the contact center solution market

Contact Center Solution Market: Competition Landscape

  • Detailed profiles of providers of contact center solutions have been provided in the report to evaluate their financials, key product offerings, recent developments, and strategies
  • Key players operating in the global contact center solution market are
    • 8x8, Inc.
    • Alcatel-Lucent International
    • Avaya, Inc.
    • Cisco Systems, Inc.
    • Five9, Inc
    • Huawei Technologies Co., Ltd.
    • IBM Corporation
    • Mitel Networks Corp.
    • NICE Ltd.
    • Oracle Corporation
    • Salesforce.com, Inc.
    • SAP SE
    • West Corporation
    • Zendesk Inc.
    • ZTE Corporation

Contact Center Solution Market: Key Developments

  • Key providers of contact center solutions, such as Five9, Inc., Avaya, Inc., Salesforce.com, Inc., and Cisco Systems, Inc. are focusing on the development of cost-effective contact center solutions to attract more customers
  • Additionally, players active in providing contact center solutions are focusing on inorganic growth strategies such as strategic collaborations and merger & acquisition activities with technology partners to improve their offerings and market reach in the contact center solution market. Some other key developments in the global contact center solution market are highlighted below:
  • In August 2020, ConvergeOne Holdings Corp acquired Altivon Inc., a contact center solution provider, to enhance its contact center solution offering
  • In February 2019, Five9, Inc. acquired Virtual Observer, formerly known as CSI, a provider of cloud-based Workforce Optimization (WFO) solutions to expand its portfolio
  • In August 2019, Intermedia.net, Inc. acquired Telax, a Toronto-based cloud Contact Center as a Service (CCaaS) software provider to consolidate its position in the cloud communications and collaboration solution market
  • In the global contact center solution market report, we have discussed individual strategies, followed by company profiles of providers of contact center solution. The ‘Competition Landscape’ section has been included in the report to provide readers with a dashboard view and company market share analysis of key players operating in the global contact center solution market.

Contact Center Solution Market – Segmentation

TMR’s research study assesses the contact center solution market on the basis of type, end user, and region. The report presents extensive market dynamics and progressive trends associated with different segments, and how they influence the growth prospects of the contact center solution market.

Type
  • Traditional
  • Digital

End User
  • BFSI
  • Retail
  • Government
  • Healthcare
  • Manufacturing
  • Media & Entertainment
  • Telecom
  • IT
  • Others (Utilities and Education)

Region
  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America

    1. Preface

        1.1. Market Introduction

        1.2. Market Segmentation

        1.3. Key Research Objectives

    2. Assumptions and Research Methodology

        2.1. Research Methodology

            2.1.1. List of Primary and Secondary Sources

        2.2. Key Assumptions for Data Modelling

    3. Executive Summary - Global Contact Center Solution Market

    4. Market Overview

        4.1. Market Definition

        4.2. Market Factor Analysis

            4.2.1. Forecast Factors

            4.2.2. Ecosystem/ Value Chain Analysis

            4.2.3. Market Dynamics (Growth Influencers)

                4.2.3.1. Drivers

                4.2.3.2. Restraints

                4.2.3.3. Opportunities

                4.2.3.4. Impact Analysis of Drivers and Restraints

        4.3. COVID-19 Impact Analysis

            4.3.1. Impact of COVID-19 on Contact Center Solution

            4.3.2. End-user Sentiment Analysis: Comparative Analysis on Spending

                4.3.2.1. Increase in Spending

                4.3.2.2. Decrease in Spending

            4.3.3. End-user Sentiment Analysis: Comparative Analysis on Spending

            4.3.4. Short Term and Long Term Impact on the Market

        4.4. Strategy Adopted by Contact Center Solution Providers

        4.5. Adoption Analysis of Artificial Intelligence in Contact Centers

        4.6. Customer Perception Analysis for Interaction with Contact Centers

        4.7. Case Study:-Adoption of RPA in Banking Industry

        4.8. Major Investment by BPO Companies

        4.9. Adoption (%) Analysis of Digital Solution

        4.10. Investment by Contact Center Companies related to Customer Experience in Technology

        4.11. Challenges faced by Contact Center Companies in Implementing Strategic Investments

        4.12. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ Latin America)

            4.12.1. By Type

            4.12.2. By End-user

        4.13. Mergers & Acquisitions, Expansions

    5. Global Contact Center Solution Market Analysis and Forecast

        5.1. Market Revenue Analysis (US$ Mn), 2015-2030

            5.1.1. Historic Growth Trends, 2015-2019

            5.1.2. Forecast Trends, 2020-2030

    6. Global Contact Center Solution Market Analysis, by Type

        6.1. Overview

        6.2. Key Segment Analysis

        6.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Type, 2018 - 2030

            6.3.1. Traditional

            6.3.2. Digital

    7. Global Contact Center Solution Market Analysis, by End-user

        7.1. Overview

        7.2. Key Segment Analysis

        7.3. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, 2018 - 2030

            7.3.1. BFSI

            7.3.2. Retail

            7.3.3. Government

            7.3.4. Healthcare

            7.3.5. Manufacturing

            7.3.6. Media and Entertainment

            7.3.7. IT & Telecom

            7.3.8. Travel & Hospitality

            7.3.9. Others (Utilities, Education)

    8. Global Contact Center Solution Market Analysis and Forecast, by Region

        8.1. Key Findings

        8.2. Contact Center Solution Market Size (US$ Mn) Forecast, by Region, 2018 - 2030

            8.2.1. North America

            8.2.2. Europe

            8.2.3. Asia Pacific

            8.2.4. Middle East & Africa

            8.2.5. Latin America

    9. North America Contact Center Solution Market Analysis

        9.1. Regional Outlook

        9.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

            9.2.1. By Type

            9.2.2. By End-user

        9.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

            9.3.1. U.S.

            9.3.2. Canada

            9.3.3. Rest of North America

        9.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

            9.4.1. U.S.

            9.4.2. Canada

            9.4.3. Rest of North America

    10. Europe Contact Center Solution Market Analysis

        10.1. Regional Outlook

        10.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

            10.2.1. By Type

            10.2.2. By End-user

        10.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

            10.3.1. Spain

            10.3.2. Portugal

            10.3.3. Italy

            10.3.4. Germany

            10.3.5. France

            10.3.6. Rest of Europe

        10.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

            10.4.1. Spain

            10.4.2. Portugal

            10.4.3. Italy

            10.4.4. Germany

            10.4.5. France

            10.4.6. Rest of Europe

    11. Asia Pacific Contact Center Solution Market Analysis

        11.1. Regional Outlook

        11.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

            11.2.1. By Type

            11.2.2. By End-user

        11.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

            11.3.1. China

            11.3.2. Japan

            11.3.3. India

            11.3.4. ASEAN

            11.3.5. Rest of Asia Pacific

        11.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

            11.4.1. China

            11.4.2. Japan

            11.4.3. India

            11.4.4. ASEAN

            11.4.5. Rest of Asia Pacific

    12. Middle East & Africa Contact Center Solution Market Analysis

        12.1. Regional Outlook

        12.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

            12.2.1. By Type

            12.2.2. By End-user

        12.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

            12.3.1. United Arab Emirates

            12.3.2. South Africa

            12.3.3. Rest of MEA

        12.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

            12.4.1. United Arab Emirates

            12.4.2. South Africa

            12.4.3. Rest of MEA

    13. Latin America Contact Center Solution Market Analysis

        13.1. Regional Outlook

        13.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

            13.2.1. By Type

            13.2.2. By End-user

        13.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

            13.3.1. Colombia

            13.3.2. Peru

            13.3.3. Mexico

            13.3.4. Argentina

            13.3.5. Brazil

            13.3.6. Chile

            13.3.7. Rest of Latin America

        13.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 – 2030

            13.4.1. Colombia

            13.4.2. Peru

            13.4.3. Mexico

            13.4.4. Argentina

            13.4.5. Brazil

            13.4.6. Chile

            13.4.7. Rest of Latin America

    14. Competition Landscape

        14.1. Market Competition Matrix, by Leading Players

        14.2. Market Revenue Share Analysis (%), by Leading Players (2019)

    15. Company Profiles

        15.1. 8x8, Inc.

            15.1.1. Business Overview

            15.1.2. Product Portfolio

            15.1.3. Geographical Footprint

            15.1.4. Revenue and Strategy

        15.2. Alcatel-Lucent International

            15.2.1. Business Overview

            15.2.2. Product Portfolio

            15.2.3. Geographical Footprint

            15.2.4. Revenue and Strategy

        15.3. Avaya, Inc.

            15.3.1. Business Overview

            15.3.2. Product Portfolio

            15.3.3. Geographical Footprint

            15.3.4. Revenue and Strategy

        15.4. Cisco Systems, Inc.

            15.4.1. Business Overview

            15.4.2. Product Portfolio

            15.4.3. Geographical Footprint

            15.4.4. Revenue and Strategy

        15.5. Five9, Inc.

            15.5.1. Business Overview

            15.5.2. Product Portfolio

            15.5.3. Geographical Footprint

            15.5.4. Revenue and Strategy

        15.6. Huawei Technologies Co., Ltd.

            15.6.1. Business Overview

            15.6.2. Product Portfolio

            15.6.3. Geographical Footprint

            15.6.4. Revenue and Strategy

        15.7. IBM Corporation

            15.7.1. Business Overview

            15.7.2. Product Portfolio

            15.7.3. Geographical Footprint

            15.7.4. Revenue and Strategy

        15.8. Mitel Networks Corp.

            15.8.1. Business Overview

            15.8.2. Product Portfolio

            15.8.3. Geographical Footprint

            15.8.4. Revenue and Strategy

        15.9. NICE Ltd.

            15.9.1. Business Overview

            15.9.2. Product Portfolio

            15.9.3. Geographical Footprint

            15.9.4. Revenue and Strategy

        15.10. Oracle Corporation

            15.10.1. Business Overview

            15.10.2. Product Portfolio

            15.10.3. Geographical Footprint

            15.10.4. Revenue and Strategy

        15.11. Salesforce.com, Inc.

            15.11.1. Business Overview

            15.11.2. Product Portfolio

            15.11.3. Geographical Footprint

            15.11.4. Revenue and Strategy

        15.12. SAP SE

            15.12.1. Business Overview

            15.12.2. Product Portfolio

            15.12.3. Geographical Footprint

            15.12.4. Revenue and Strategy

        15.13. West Corporation

            15.13.1. Business Overview

            15.13.2. Product Portfolio

            15.13.3. Geographical Footprint

            15.13.4. Revenue and Strategy

        15.14. Zendesk Inc.

            15.14.1. Business Overview

            15.14.2. Product Portfolio

            15.14.3. Geographical Footprint

            15.14.4. Revenue and Strategy

        15.15. ZTE Corporation

            15.15.1. Business Overview

            15.15.2. Product Portfolio

            15.15.3. Geographical Footprint

            15.15.4. Revenue and Strategy

        16. Key Takeaways

    List of Tables

    Table 1:Acronyms Used in Contact Center Solution Market

    Table 2:Forecast Factors: Relevance and Impact

    Table 3:Impact Analysis of Drivers & Restraint

    Table 4:Mergers & Acquisitions, Expansions

    Table 5:Global Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

    Table 6:Global Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 7:Global Contact Center Solution Market Value (US$ Mn) Forecast, by Region, 2018 - 2030

    Table 8:North America Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

    Table 9:North America Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 10:North America Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

    Table 11:U.S. Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 12:The U.S. Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 13:Canada Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 14:Canada Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 15:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

    Table 16:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 17:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

    Table 18:Spain Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 19:Spain Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 20:Portugal Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 21:Portugal Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 22:Italy Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 23:Italy Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 24:Germany Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 25:Germany Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 26:France Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 27:France Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 28:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

    Table 29:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 30:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

    Table 31:China Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 32:China Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 33:Japan Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 34:Japan Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 35:India Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 36:India  Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 37:ASEAN Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 38:ASEAN Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 39:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

    Table 40:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 41:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

    Table 42:United Arab Emirates Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 43:UAE Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 44:South Africa Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 45:South Africa Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 46:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030

    Table 47:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 48:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

    Table 49:Colombia Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 50:Colombia Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 51:Peru Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 52:Peru Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 53:Mexico Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 54:Mexico Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 55:Argentina Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 56:Argentina Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 57:Brazil Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 58:Brazil Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    Table 59:Chile Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030

    Table 60:Chile Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

    List of Figures

    Figure 1:Global Contact Center Solution Market Size (US$ Mn) Forecast, 2018 – 2030

    Figure 2:Global Contact Center Solution Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2020E

    Figure 3:Global Contact Center Solution Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2030F

    Figure 4:Top Segment Analysis of Contact Center Solution Market

    Figure 5:Impact of COVID-19 on Interaction

    Figure 6:Adoption of Cloud-based Contact Center Solution due to COVID-19

    Figure 7:Strategy Adoption (%) by Contact Center Solution Providers

    Figure 8:Adoption (%) of Artificial Intelligence in Contact Center Workflow Services

    Figure 9:Implementation of Artificial Intelligence in Contact Center Services

    Figure 10:Customer Perception (%) Adoption Analysis

    Figure 11:Adoption (%) Analysis of Digital Solution

    Figure 12:Adoption & Investment in Technology in Contact Centers, 2020

    Figure 13:Adoption & Investment in Technology in Contact Centers, 2020

    Figure 14:Global Contact Center Solution Market Opportunity Assessment, by Type

    Figure 15:Global Contact Center Solution Market Opportunity Assessment, by End-user

    Figure 16:Global Contact Center Solution Market Opportunity Assessment, by Region

    Figure 17:Global Contact Center Solution Market Revenue (US$ Mn) Historic Trends, 2015 - 2019

    Figure 18:Global Contact Center Solution Market Revenue Opportunity (US$ Mn) Historic Trends, 2015 - 2019

    Figure 19:Global Contact Center Solution Market Y-o-Y Growth (Revenue %) Forecast, 2020 - 2030

    Figure 20:Global Contact Center Solution Market Revenue Opportunity (US$ Mn) Forecast, 2020 - 2030

    Figure 21:Global Contact Center Solution Market Value Share Analysis, by Type, 2020

    Figure 22:Global Contact Center Solution Market Value Share Analysis, by Type, 2030

    Figure 23:Global Contact Center Solution Market Value Share Analysis, by End-user, 2020

    Figure 24:Global Contact Center Solution Market Value Share Analysis, by End-user, 2030

    Figure 25:Global Contact Center Solution Market Value Share Analysis, by Region, 2020

    Figure 26:Global Contact Center Solution Market Value Share Analysis, by Region, 2030

    Figure 27:North America Contact Center Solution Market Value Share Analysis, by Type, 2020

    Figure 28:North America Contact Center Solution Market Value Share Analysis, by Type, 2030

    Figure 29:North America Contact Center Solution Market Value Share Analysis, by End-user, 2020

    Figure 30:North America Contact Center Solution Market Value Share Analysis, by End-user, 2030

    Figure 31:North America Contact Center Solution Market Value Share Analysis, by Country, 2020

    Figure 32:North America Contact Center Solution Market Value Share Analysis, by Country, 2030

    Figure 33:U.S. Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 34:Canada Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 35:Europe Contact Center Solution Market Value Share Analysis, by Type, 2020

    Figure 36:Europe Contact Center Solution Market Value Share Analysis, by Type, 2030

    Figure 37:Europe Contact Center Solution Market Value Share Analysis, by End-user, 2020

    Figure 38:Europe Contact Center Solution Market Value Share Analysis, by End-user, 2030

    Figure 39:Europe Contact Center Solution Market Value Share Analysis, by Country, 2020

    Figure 40:Europe Contact Center Solution Market Value Share Analysis, by Country, 2030

    Figure 41:Spain Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 42:Portugal Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 43:Italy Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 44:Germany Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 45:France Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 46:Asia Pacific Contact Center Solution Market Value Share Analysis, by Type, 2020

    Figure 47:Asia Pacific Contact Center Solution Market Value Share Analysis, by Type, 2030

    Figure 48:Asia Pacific Contact Center Solution Market Value Share Analysis, by End-user, 2020

    Figure 49:Asia Pacific Contact Center Solution Market Value Share Analysis, by End-user, 2030

    Figure 50:Asia Pacific Contact Center Solution Market Value Share Analysis, by Country, 2020

    Figure 51:Asia Pacific Contact Center Solution Market Value Share Analysis, by Country, 2030

    Figure 52:China Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 53:Japan Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 54:India Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 55:ASEAN Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 56:Middle East & Africa Contact Center Solution Market Value Share Analysis, by Type, 2020

    Figure 57:Middle East & Africa Contact Center Solution Market Value Share Analysis, by Type, 2030

    Figure 58:Middle East & Africa Contact Center Solution Market Value Share Analysis, by End-user, 2020

    Figure 59:Middle East & Africa Contact Center Solution Market Value Share Analysis, by End-user, 2030

    Figure 60:Middle East & Africa Contact Center Solution Market Value Share Analysis, by Country, 2020

    Figure 61:Middle East & Africa Contact Center Solution Market Value Share Analysis, by Country, 2030

    Figure 62:UAE Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 63:South Africa Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 64:Latin America Contact Center Solution Market Value Share Analysis, by Type, 2020

    Figure 65:Latin America Contact Center Solution Market Value Share Analysis, by Type, 2030

    Figure 66:Latin America Contact Center Solution Market Value Share Analysis, by End-user, 2020

    Figure 67:Latin America Contact Center Solution Market Value Share Analysis, by End-user, 2030

    Figure 68:Latin America Contact Center Solution Market Value Share Analysis, by Country, 2020

    Figure 69:Latin America Contact Center Solution Market Value Share Analysis, by Country, 2030

    Figure 70:Colombia Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 71:Peru Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 72:Mexico Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 73:Argentina Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 74:Brazil Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

    Figure 75:Chile Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

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Contact Center Solution Market

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