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Cloud-based Contact Center Market Insights, 2021-2031

Cloud-based Contact Center Market (Component: Solution and Services; Deployment: Public Cloud, Private Cloud, and Hybrid; Enterprise Size: Small & Medium Enterprises and Large Enterprises; and Industry: BFSI, Retail, Government, Healthcare, Manufacturing, Media & Entertainment, Telecommunication & IT, Travel & Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031

Cloud-based Contact Centers Ensuring Business Continuity during COVID-19 Outbreak

As the COVID-19 situation continues, virtual contact centers are enabling businesses to integrate home workers into the contact center environment. Stakeholders in the cloud-based contact center market are gaining awareness about this opportunity, and increasing the availability of solutions in automatic call distribution and interactive voice response, among others. Virtual contact centers are emerging as key tools to ensure business continuity and resilience in serving clients and customers.

Enterprises are solving issues pertaining to technical, regulatory, and human resource to make virtual contact centers a success. Companies in the cloud-based contact center market are helping enterprises by being the frontline of customer service, as the COVID-19 situation continues in countries such as India and now in Europe with recently reported fresh cases and possible lockdown measures. Such situations are fueling the demand for essential support and services.

cloud based contact center market infographic

Long-term Costs, Regulatory Challenges Adding up Performance Pressures

The cloud-based contact center market is projected to expand at an astonishing CAGR of ~22% during the forecast period. However, possible challenges such as long-term cost of hosting and heavily regulated industries are adding to the performance pressure of stakeholders. It has been found that hosting cloud-based contact centers can be an expensive endeavor. Hence, stakeholders are adopting contingency planning, and assessing the risks and benefits associated with their business models to map the sustainability of running their business.

On the other hand, cloud-based contact centers are heavily regulated and subject to multiple compliance requirements. Thus, to overcome this, companies are hiring customer agents with specific qualifications and training, especially in legal and financial industries. This is evident since the BFSI industry is estimated to dominate the second-highest revenue among all industry types in the market.

Cloud-based CCaaS Helps Reduce Ownership Cost, Minimizes Downtime

The concept of contact center as a service (CCaaS) is grabbing the attention of stakeholders in the global cloud-based contact center market. RingCentral, Inc. - the U.S. publicly traded provider of cloud-based communications and collaboration solutions for businesses, is being publicized for its CCaaS solutions that help to lower upfront investment and reduce IT staffing.

The new wave of the CCaaS technology in the cloud-based contact center market is helping to effectively manage remote teams with collaboration tools such as team messaging and video. The CCaaS technology is helping to minimize cost of ownership, reduce downtime, and ensure business continuity, especially during the ongoing coronavirus pandemic. It has been found that unified communications as a service (UCaaS) and CCaaS work hand-in-hand to enable multi-channel communication.

Cloud-based Software Empower Healthcare Call Centers with Advancements in Patient-agent Relationship

Cloud-based software are being rapidly implemented in healthcare contact centers. TCN - a provider of cloud-based call center technology for BPOs, enterprises, contact centers, and collection agencies worldwide is being known for offering its cloud-based software to empower healthcare call centers with new advancements in patient-agent relationship. This is evident since the ever-evolving healthcare industry is susceptible to changes in budget allocations, employee turnover, and creating new strategies to improve the payer-consumer relationship.

Companies in the cloud-based contact center market are realizing that healthcare not only requires the innovative technology, but also an inclusive experience between the patients and care providers in order to improve medical outcomes. Cloud-based platforms hold promising potential to achieve this by seamlessly integrating into complex and less-optimally designed communication systems. Real-time data and intelligence with these software help optimize care and was evident during the COVID-19 pandemic.

AI, ML-based Omnichannel Cloud Communication Helps Improve Customer Service

In terms of retail, Amazon Connect is emerging synonymous with respect to virtual contact centers, since it uses omnichannel cloud communication. This type of communication helps to provide superior customer service at a low cost. There is a growing demand for personalized, dynamic, and natural experience in retail contact center services. Artificial intelligence (AI) and machine learning (ML) technologies are being deployed to automate interactions, identify customer sentiment, and authenticate callers to improve customer service.

Apart from solutions and services, companies in the cloud-based contact center market extending their innovations & research in software that deliver natural interactive voice response (IVR) and facilitate interactive Chatbots that make engagement fast and easy for customers. The easy self-service management is another key focus of online retailers.

Private Companies Unlock Opportunities in Government Organizations to Increase Access toward Information

Cloud-based contact centers are helping governments to improve customer experience for citizens and businesses by increasing access toward information. Due to rapid advancement of technology, governments are facing rising expectations from citizens. Private companies in the cloud-based contact center market are capitalizing on this opportunity to work closely with government organizations to increase access toward services and track request progress through self-service channels.

Companies in the cloud-based contact center market are offering personalized services in government organizations with the help of deep CRM (Customer Relationship Management) integration. Immediate access to client information on calls and fast issue resolution are being preferred by citizens and stakeholders in government organizations. Companies are increasing the availability for collaboration tools that help employees to easily reach out to experts in other departments or agencies.

Big Data, Analytics Tools Deploy Adaptive Management in Cloud-based Contact Centers

Apart from AI and ML, data and predictive analytics are revolutionizing the cloud-based contact center market. The increasing number of call center businesses is looking forward to invest in advanced analytics to provide better customer service. Data analytics in call and contact centers help in creating an effective strategy for improving business results and performance indicators. Today’s data driven world has fueled the demand for analytics to deploy adaptive management in order to provide better service to customers.

Since call centers are a bastion of business and customer interactions, companies in the cloud-based contact center market are increasing R&D in analytics tools to tap into Big Data to gain insight into agent performance and customer behavior. Indicators such as first call resolution and average processing time are becoming the epicenter of attention for contact center managers.

cloud based contact center market segmentation

Analysts’ Viewpoint

Cloud-based contact centers are being preferred to deliver flexibility in managing customer service operations with the help of remote workforce during the COVID-19 outbreak. The cloud-based contact center market is expected to reach US$ 131 Trn by 2031. However, regulations and long-term cost of hosting are adding to the performance pressure of solution providers. Hence, companies should adopt contingency planning to assess the risks and benefits associated with their business model. Stakeholders are hiring customer agents with specific qualifications such as those who specialize in healthcare are HIPPA certified.

Cloud-based Contact Center Market: Overview

  • The latest research report published by Transparency Market Research pertains to the global cloud-based contact center market for the historical period of 2018–2019; 2020 is the actual year, and the forecast period is 2021-2031. Increasing application in healthcare, media & entertainment, government, retail & eCommerce, and travel & hospitality segments to resolve various customer queries is expected to boost the cloud-based contact center market.
  • The cloud-based contact center market is witnessing strong growth due to the growing adoption of these solutions among enterprises to provide customers with better experiences through many channels, such as video, voice, mobile, web, and social media
  • In terms of revenue, the global cloud-based contact center market is expected to exceed value of US$ 131 Trn by 2031, expanding at a CAGR of ~22% during the forecast period

Rise of Remote Contact Center Workforce: Key Driver of Cloud-based Contact Center Market

  • Cloud-based contact centers have ushered in the ability to maintain a remote contact center workforce, eliminating the need for offshore calls to a third-party vendor. Along with cloud-based contact centers, agents can be distributed throughout the country, driving them closer to customers. Numerous companies are framing work-from-home policies for agents in order to contain costs.
  • For instance, according to the Everest Group’s research program, savings from office space and other overheads can be applied to hiring local talent that can offer localized service. Additionally, work-from-home agents are 5% to 10% less expensive than employing on-site professionals in the U.S.
  • Cloud-based contact centers enable enterprises to explore options for homeshoring or escalating the remote workforce to support more employees who clock in from home. Homeshoring is the process of utilizing at-home agents to accomplish both high level of customer satisfaction and cost savings. For employees, homeshoring offers beyond just employment opportunities. Agents have flexible working schedules while they work remotely.
  • For instance, according to the U.S. Bureau of Labor Statistics (BLS), there are approximately 2.8 million customer service agents in the country. That number is expected to rise by 5% by 2026, a sign that contact centers are creating more jobs. Homeshoring has played a role in boosting the U.S.-based contact center industry.
  • Innovations in cloud-based contact center solutions enable businesses to remain competitive in a customer-driven world. Hence, these factors are estimated to fuel the cloud-based contact center market during the forecast period.
  • COVID-19 has had a positive impact on the cloud-based contact center market. The spread of COVID-19 prompted numerous cloud-based contact center providers to embrace remote working amid stay-at-home orders due to concerns about health and safety of employees. This has propelled the demand for digital solutions or cloud-based contact centers across the globe.

Advancement in Technologies, New Commerce Platforms

  • Well-informed Chatbot and intelligent assistants are gaining importance, leading to increased competition among organizations for the development of virtual personal assistants with multilingual capability. The online commerce market is booming due to the integration of virtual assistant technology with smartphones, and commerce applications such as eBay and Facebook, and other social media platforms. Google Now provides virtual assistance for Android phones and offers information and recommendations for everything within the app. Facebook M is a virtual assistant with artificial intelligence that supports text analysis and natural language processing. Advanced assistants such as the voice-command-based Siri, or text messenger Facebook M, are viewed as reliable services that may replace search engines. These services have been embedded in devices customers interact with. Predictive analytics merges data mining with artificial intelligence, machine learning, and various statistical techniques to analyze current and historic data, and draw inferences and make predictions about future events. For instance, Cleveland Burke Lakefront Airport and Cleveland Hopkins International Airport are already using data mining and predictive analytics to optimize their collection and forecast landing fees. Intelligent virtual assistants such as Google Now, Microsoft’s Cortana, or Apple’s Siri are based on software algorithms and are used by several organizations for bookkeeping, online research, database entries, data presentations, email management, social tasks, travel research, scheduling, and industry database management.

Cloud-based Contact Center Market: Competition Landscape

  • Detailed profiles of providers of cloud-based contact center have been given in the report to evaluate their financials, key product offerings, recent developments, and strategies
  • Key players operating in the global cloud-based contact center market are
    • Atheer, Inc.
    • Barco N.V.
    • Blippar.com Ltd.
    • Curiscope
    • Dell Technologies Inc.
    • EON Reality, Inc.
    • Google, LLC
    • Honeywell International, Inc.
    • HP Development Company, L.P.
    • HTC Corporation
    • Magic Leap, Inc.
    • Manus Machinae B.V.
    • Microsoft Corporation
    • Nokia Corporation
    • Oculus VR LLC
    • Qualcomm Incorporated
    • Samsung Electronics Co., Ltd.
    • Semcon
    • Sony Interactive Entertainment LLC
    • Vuzix Corporation

Cloud-based Contact Center Market: Key Developments

  • Key providers of cloud-based contact centers, such as NICE Ltd., Five9, Inc., Genesys Telecommunications Laboratories, Inc., Avaya, Inc., and Cisco Systems, Inc. are focusing on the development of cost-effective and compact cloud-based contact centers to attract more customers. Additionally, players active in providing cloud-based contact centers are focusing on inorganic growth strategies such as strategic collaborations and merger & acquisition activities with technology partners to improve their offerings and market reach.
  • Some other key developments in the global cloud-based contact center market are highlighted below:
    • In March 2021, Five9 entered into strategic partnership with CANCOM SE, to develop the contact center aspect of its business by utilizing the scalability of the Five9 intelligent cloud-based contact center
    • In February 2021, Orange Business Service partnered with Kone Corporation, an international engineering and service company to migrate its cloud-based contact center infrastructure to the cloud
    • In May 2020, Genesys Telecommunication Laboratories, Inc. partnered with Maximus, Inc., to develop a cloud-based contact center platform for government agencies
  • In the global cloud-based contact center market report, we have discussed individual strategies, followed by company profiles of providers of cloud-based contact center. The ‘Competition Landscape’ section has been included in the report to provide readers with a dashboard view and company market share analysis of key players operating in the global cloud-based contact center market.

Cloud-based Contact Center Market – Segmentation

TMR’s research study assesses the cloud-based contact center market on the basis of component, deployment, enterprise size, industry, and region. The report presents extensive market dynamics and progressive trends associated with different segments, and how they influence the growth prospects of the cloud-based contact center market.

Component
  • Solution
    • Automatic Call Distribution (ACD)
    • Interactive Voice Response
    • Computer Telephony Integration (CTI)
    • Real-time Decision Making
    • Workforce Optimization
    • Others (Call Routing, Predictive Dialer)
  • Services
    • Integration & Implementation
    • Consulting & Training
    • Support & Maintenance
Deployment
  • Public Cloud
  • Private Cloud
  • Hybrid
Enterprise Size
  • Small & Medium Enterprises
  • Large Enterprises
Industry
  • BFSI
  • Retail
  • Government
  • Healthcare
  • Manufacturing
  • Media & Entertainment
  • Telecommunication & IT
  • Travel & Hospitality
  • Others (Utilities and Education)
Region
  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

    1. Preface

        1.1. Market Introduction

        1.2. Market Segmentation

        1.3. Key Research Objectives

    2. Assumptions and Research Methodology

        2.1. Research Methodology

            2.1.1. List of Primary and Secondary Sources

        2.2. Key Assumptions for Data Modelling

    3. Executive Summary - Global Cloud-based Contact Center Market

    4. Market Overview

        4.1. Market Definition

        4.2. Technology/ Product Roadmap

        4.3. Market Factor Analysis

            4.3.1. Forecast Factors

            4.3.2. Ecosystem/ Value Chain Analysis

            4.3.3. Market Dynamics (Growth Influencers)

                4.3.3.1. Drivers

                4.3.3.2. Restraints

                4.3.3.3. Opportunities

                4.3.3.4. Impact Analysis of Drivers and Restraints

        4.4. COVID-19 Impact Analysis

            4.4.1. Impact of COVID-19 on the Cloud-based Contact Center Market

            4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending

                4.4.2.1. Increase in Spending

                4.4.2.2. Decrease in Spending

            4.4.3. Short Term and Long Term Impact on the Market

        4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)

            4.5.1. By Component

            4.5.2. By Deployment

            4.5.3. By Enterprise Size

            4.5.4. By Industry

        4.6. Competitive Scenario

            4.6.1. List of Emerging, Prominent and Leading Players

            4.6.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, Etc.

    5. Global Cloud-based Contact Center Market Analysis and Forecast

        5.1. Market Revenue Analysis (US$ Mn), 2016-2031

            5.1.1. Historic Growth Trends, 2016-2020

            5.1.2. Forecast Trends, 2021-2031

        5.2. Pricing Model Analysis/ Price Trend Analysis

    6. Global Cloud-based Contact Center Market Analysis, by Component

        6.1. Overview and Definitions

        6.2. Key Segment Analysis

        6.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Component, 2018 - 2031

            6.3.1. Solution

                6.3.1.1. Automatic Call Distribution (ACD)

                6.3.1.2. Interactive Voice Response

                6.3.1.3. Computer Telephony Integration (CTI)

                6.3.1.4. Real-Time Decision Making

                6.3.1.5. Workforce Optimization

                6.3.1.6. Others (Call Routing, Predictive Dialer)

            6.3.2. Services

                6.3.2.1. Integration & Implementation

                6.3.2.2. Consulting & Training

                6.3.2.3. Support & Maintenance

    7. Global Cloud-based Contact Center Market Analysis, by Deployment

        7.1. Overview and Definitions

        7.2. Key Segment Analysis

        7.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Deployment, 2018 - 2031

            7.3.1. Public Cloud

            7.3.2. Private Cloud

            7.3.3. Hybrid

    8. Global Cloud-based Contact Center Market Analysis, by Enterprise Size

        8.1. Overview and Definitions

        8.2. Key Segment Analysis

        8.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Enterprise Size, 2018 - 2031

            8.3.1. Small & Medium Enterprises

            8.3.2. Large Enterprises

    9. Global Cloud-based Contact Center Market Analysis, by Industry

        9.1. Key Segment Analysis

        9.2. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Industry, 2018 - 2031

            9.2.1. BFSI

            9.2.2. Retail

            9.2.3. Government

            9.2.4. Healthcare

            9.2.5. Manufacturing

            9.2.6. Media and Entertainment

            9.2.7. Telecommunication and IT

            9.2.8. Travel & Hospitality

            9.2.9. Others (Utilities and Education)

    10. Global Cloud-based Contact Center Market Analysis and Forecast, by Region

        10.1. Key Findings

        10.2. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Region, 2018 - 2031

            10.2.1. North America

            10.2.2. Europe

            10.2.3. Asia Pacific

            10.2.4. Middle East & Africa

            10.2.5. South America

    11. North America Cloud-based Contact Center Market Analysis

        11.1. Regional Outlook

        11.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 - 2031)

            11.2.1. By Component

            11.2.2. By Deployment

            11.2.3. By Enterprise Size

            11.2.4. By Industry

        11.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country, 2018 - 2031

            11.3.1. U.S.

            11.3.2. Canada

            11.3.3. Mexico

    12. Europe Cloud-based Contact Center Market Analysis and Forecast

        12.1. Regional Outlook

        12.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 - 2031)

            12.2.1. By Component

            12.2.2. By Deployment

            12.2.3. By Enterprise Size

            12.2.4. By Industry

        12.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2031

            12.3.1. Germany

            12.3.2. U.K.

            12.3.3. France

            12.3.4. Spain

            12.3.5. Italy

            12.3.6. Rest of Europe

    13. APAC Cloud-based Contact Center Market Analysis and Forecast

        13.1. Regional Outlook

        13.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 - 2031)

            13.2.1. By Component

            13.2.2. By Deployment

            13.2.3. By Enterprise Size

            13.2.4. By Industry

        13.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country & Sub-region , 2018 - 2031

            13.3.1. China

            13.3.2. India

            13.3.3. Japan

            13.3.4. ASEAN

            13.3.5. Rest of Asia Pacific

    14. Middle East & Africa (MEA) Cloud-based Contact Center Market Analysis and Forecast

        14.1. Regional Outlook

        14.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 - 2031)

            14.2.1. By Component

            14.2.2. By Deployment

            14.2.3. By Enterprise Size

            14.2.4. By Industry

        14.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2031

            14.3.1. Saudi Arabia

            14.3.2. The United Arab Emirates

            14.3.3. South Africa

            14.3.4. Rest of Middle East & Africa (MEA)

    15. South America Cloud-based Contact Center Market Analysis and Forecast

        15.1. Regional Outlook

        15.2. Cloud-based Contact Center Market Size (US$ Mn) Analysis and Forecast (2018 - 2031)

            15.2.1. By Component

            15.2.2. By Deployment

            15.2.3. By Enterprise Size

            15.2.4. By Industry

        15.3. Cloud-based Contact Center Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2031

            15.3.1. Brazil

            15.3.2. Argentina

            15.3.3. Rest of South America

    16. Competition Landscape

        16.1. Market Competition Matrix, by Leading Players

        16.2. Market Revenue Share Analysis (%), by Leading Players (2020)

    17. Company Profiles

        17.1. 8x8, Inc.

            17.1.1. Business Overview

            17.1.2. Product Portfolio

            17.1.3. Geographical Footprint

            17.1.4. Revenue and Strategy

        17.2. Aspect Software, Inc.

            17.2.1. Business Overview

            17.2.2. Product Portfolio

            17.2.3. Geographical Footprint

            17.2.4. Revenue and Strategy

        17.3. Avaya, Inc.

            17.3.1. Business Overview

            17.3.2. Product Portfolio

            17.3.3. Geographical Footprint

            17.3.4. Revenue and Strategy

        17.4. AVOXI, Inc.

            17.4.1. Business Overview

            17.4.2. Product Portfolio

            17.4.3. Geographical Footprint

            17.4.4. Revenue and Strategy

        17.5. Cisco Systems, Inc.

            17.5.1. Business Overview

            17.5.2. Product Portfolio

            17.5.3. Geographical Footprint

            17.5.4. Revenue and Strategy

        17.6. Five9, Inc.

            17.6.1. Business Overview

            17.6.2. Product Portfolio

            17.6.3. Geographical Footprint

            17.6.4. Revenue and Strategy

        17.7. Genesys Telecommunications Laboratories, Inc.

            17.7.1. Business Overview

            17.7.2. Product Portfolio

            17.7.3. Geographical Footprint

            17.7.4. Revenue and Strategy

        17.8. MicroCorp, Inc.

            17.8.1. Business Overview

            17.8.2. Product Portfolio

            17.8.3. Geographical Footprint

            17.8.4. Revenue and Strategy

        17.9. Mitel Networks Corporation

            17.9.1. Business Overview

            17.9.2. Product Portfolio

            17.9.3. Geographical Footprint

            17.9.4. Revenue and Strategy

        17.10. NICE Ltd.

            17.10.1. Business Overview

            17.10.2. Product Portfolio

            17.10.3. Geographical Footprint

            17.10.4. Revenue and Strategy

        17.11. Oracle Corporation

            17.11.1. Business Overview

            17.11.2. Product Portfolio

            17.11.3. Geographical Footprint

            17.11.4. Revenue and Strategy

        17.12. Orange Business Services

            17.12.1. Business Overview

            17.12.2. Product Portfolio

            17.12.3. Geographical Footprint

            17.12.4. Revenue and Strategy

        17.13. Ozonetel Communications Pvt. Ltd.

            17.13.1. Business Overview

            17.13.2. Product Portfolio

            17.13.3. Geographical Footprint

            17.13.4. Revenue and Strategy

        17.14. Serenova, LLC

            17.14.1. Business Overview

            17.14.2. Product Portfolio

            17.14.3. Geographical Footprint

            17.14.4. Revenue and Strategy

        17.15. Talkdesk, Inc.

            17.15.1. Business Overview

            17.15.2. Product Portfolio

            17.15.3. Geographical Footprint

            17.15.4. Revenue and Strategy

        17.16. Telax Voice Solutions, Inc.

            17.16.1. Business Overview

            17.16.2. Product Portfolio

            17.16.3. Geographical Footprint

            17.16.4. Revenue and Strategy

        17.17. Twilio, Inc.

            17.17.1. Business Overview

            17.17.2. Product Portfolio

            17.17.3. Geographical Footprint

            17.17.4. Revenue and Strategy

        17.18. Vonage Holdings Corp.

            17.18.1. Business Overview

            17.18.2. Product Portfolio

            17.18.3. Geographical Footprint

            17.18.4. Revenue and Strategy

        17.19. West Corporation

            17.19.1. Business Overview

            17.19.2. Product Portfolio

            17.19.3. Geographical Footprint

            17.19.4. Revenue and Strategy

        17.20. Vocalcom S.A.

            17.20.1. Business Overview

            17.20.2. Product Portfolio

            17.20.3. Geographical Footprint

            17.20.4. Revenue and Strategy

    18. Key Takeaways

    List of Tables

    Table 1: Acronyms Used in Cloud-based Contact Center Market

    Table 2: North America Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 - 2031 (US$ Mn)

    Table 3: Europe Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 - 2031 (US$ Mn)

    Table 4: Asia Pacific Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 - 2031 (US$ Mn)

    Table 5: Middle East & Africa Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 and 2031 (US$ Mn)

    Table 6: South America Cloud-based Contact Center Market Revenue Analysis, by Country, 2021 - 2031 (US$ Mn)

    Table 7: Forecast Factors: Relevance and Impact

    Table 8: Mergers & Acquisitions, Expansions (1/3)

    Table 9: Mergers & Acquisitions, Expansions (2/3)

    Table 10: Mergers & Acquisitions, Expansions (3/3)

    Table 11: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

    Table 12: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

    Table 13: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

    Table 14: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

    Table 15: Global Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

    Table 16: Global Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

    Table 17: Global Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Region, 2018 - 2031

    Table 18: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

    Table 19: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

    Table 20: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

    Table 21: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

    Table 22: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

    Table 23: North America Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

    Table 24: North America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

    Table 25: U.S. Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 26: Canada Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 27: Mexico Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 28: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

    Table 29: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

    Table 30: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

    Table 31: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

    Table 32: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

    Table 33: Europe Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

    Table 34: Europe Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

    Table 35: Germany Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 36: U.K. Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 37: France Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 38: Spain Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 39: Italy Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 40: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

    Table 41: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

    Table 42: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

    Table 43: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

    Table 44: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

    Table 45: Asia Pacific Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

    Table 46: Asia Pacific Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

    Table 47: China Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 48: India Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 49: Japan Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 50: ASEAN Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 51: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

    Table 52: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

    Table 53: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

    Table 54: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

    Table 55: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

    Table 56: Middle East & Africa Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

    Table 57: Middle East & Africa Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

    Table 58: Saudi Arabia Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 59: The United Arab Emirates Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 60: South Africa Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 61: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

    Table 62: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Solution 2018 – 2031

    Table 63: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Component, by Services 2018 – 2031

    Table 64: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

    Table 65: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

    Table 66: South America Cloud-based Contact Center Market Volume (US$ Mn) Forecast, by Industry, 2018 - 2031

    Table 67: South America Cloud-based Contact Center Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

    Table 68: Brazil Emirates Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    Table 69: Argentina Cloud-based Contact Center Market Revenue CAGR Breakdown (%), by Growth Term

    List of Figures

    Figure 1: Global Cloud-based Contact Center Market Size (US$ Mn) Forecast, 2018–2031

    Figure 2: Global Cloud-based Contact Center Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2021E

    Figure 3: Top Segment Analysis of Cloud-based Contact Center Market

    Figure 4: Global Cloud-based Contact Center Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2031F

    Figure 5: Impact of COVID-19 on Interaction

    Figure 6: Impact of COVID-19 on Adoption of Cloud Technology

    Figure 7: Global Cloud-based Contact Center Market Attractiveness Assessment, by Component

    Figure 8: Global Cloud-based Contact Center Market Attractiveness Assessment, by Deployment

    Figure 9: Global Cloud-based Contact Center Market Attractiveness Assessment, by Enterprise Size

    Figure 10: Global Cloud-based Contact Center Market Attractiveness Assessment, by Industry

    Figure 11: Global Cloud-based Contact Center Market Attractiveness Assessment, by Region

    Figure 12: Global Cloud-based Contact Center Market Revenue (US$ Mn) Historic Trends, 2015 - 2019

    Figure 13: Global Cloud-based Contact Center Market Revenue Opportunity (US$ Mn) Historic Trends, 2015 - 2019

    Figure 14: Global Cloud-based Contact Center Market Value Share Analysis, by Component, 2021

    Figure 15: Global Cloud-based Contact Center Market Value Share Analysis, by Component, 2031

    Figure 16: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Solution, 2021 – 2031

    Figure 17: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Services, 2021 – 2031

    Figure 18: Global Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2021

    Figure 19: Global Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2031

    Figure 20: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Public Cloud, 2021 – 2031

    Figure 21: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by  Private Cloud, 2021 – 2031

    Figure 22: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Hybrid 2021 – 2031

    Figure 23: Global Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2021

    Figure 24: Global Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2031

    Figure 25: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2021 – 2031

    Figure 26: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2021 – 2031

    Figure 27: Global Cloud-based Contact Center Market Value Share Analysis, by Industry, 2021

    Figure 28: Global Cloud-based Contact Center Market Value Share Analysis, by Industry, 2031

    Figure 29: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by BFSI, 2021 – 2031

    Figure 30: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Retail, 2021 – 2031

    Figure 31: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Government, 2021 – 2031

    Figure 32: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Healthcare, 2021 – 2031

    Figure 33: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Manufacturing, 2021 – 2031

    Figure 34: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Media & Entertainment, 2021 – 2031

    Figure 35: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Telecommunication & IT, 2021 – 2031

    Figure 36: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2021 – 2031

    Figure 37: Global Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Others 2021 – 2031

    Figure 38: Global Cloud-based Contact Center Market Opportunity (US$ Mn), by Region

    Figure 39: Global Cloud-based Contact Center Market Opportunity Share (%), by Region, 2021–2031

    Figure 40: Global Cloud-based Contact Center Market Size (US$ Mn), by Region, 2021 & 2031

    Figure 41: Global Cloud-based Contact Center Market Value Share Analysis, by Region, 2021

    Figure 42: Global Cloud-based Contact Center Market Value Share Analysis, by Region, 2031

    Figure 43: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), 2021 – 2031

    Figure 44: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), 2021 – 2031

    Figure 45: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), 2021 – 2031

    Figure 46: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), 2021 – 2031

    Figure 47: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), 2021 – 2031

    Figure 48: North America Cloud-based Contact Center Revenue Opportunity Share, by Deployment

    Figure 49: North America Cloud-based Contact Center Revenue Opportunity Share, by Industry

    Figure 50: North America Cloud-based Contact Center Revenue Opportunity Share, by Component

    Figure 51: North America Cloud-based Contact Center Revenue Opportunity Share, by Enterprise Size

    Figure 52: North America Cloud-based Contact Center Market Value Share Analysis, by Component, 2021

    Figure 53: North America Cloud-based Contact Center Market Value Share Analysis, by Component, 2031

    Figure 54: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Solution, 2021 – 2031

    Figure 55: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Services, 2021 – 2031

    Figure 56: North America Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2021

    Figure 57: North America Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2031

    Figure 58: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Public Cloud, 2021 – 2031

    Figure 59: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by  Private Cloud, 2021 – 2031

    Figure 60: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Hybrid 2021 – 2031

    Figure 61: North America Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2021

    Figure 62: North America Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2031

    Figure 63: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2021 – 2031

    Figure 64: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2021 – 2031

    Figure 65: North America Cloud-based Contact Center Market Value Share Analysis, by Industry, 2021

    Figure 66: North America Cloud-based Contact Center Market Value Share Analysis, by Industry, 2031

    Figure 67: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by BFSI, 2021 – 2031

    Figure 68: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Retail, 2021 – 2031

    Figure 69: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Government, 2021 – 2031

    Figure 70: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Healthcare, 2021 – 2031

    Figure 71: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Manufacturing, 2021 – 2031

    Figure 72: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Media & Entertainment, 2021 – 2031

    Figure 73: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Telecommunication & IT, 2021 – 2031

    Figure 74: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2021 – 2031

    Figure 75: North America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Others 2021 – 2031

    Figure 76: North America Cloud-based Contact Center Market Value Share Analysis, by Country, 2021

    Figure 77: North America Cloud-based Contact Center Market Value Share Analysis, by Country, 2031

    Figure 78: U.S. Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 79: Canada Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 80: Mexico Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 81: Europe Cloud-based Contact Center Revenue Opportunity Share, by Deployment

    Figure 82: Europe Cloud-based Contact Center Revenue Opportunity Share, by Industry

    Figure 83: Europe Cloud-based Contact Center Revenue Opportunity Share, by Component

    Figure 84: Europe Cloud-based Contact Center Revenue Opportunity Share, by Enterprise Size

    Figure 85: Europe Cloud-based Contact Center Market Value Share Analysis, by Component, 2021

    Figure 86: Europe Cloud-based Contact Center Market Value Share Analysis, by Component, 2031

    Figure 87: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Solution, 2021 – 2031

    Figure 88: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Services, 2021 – 2031

    Figure 89: Europe Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2021

    Figure 90: Europe Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2031

    Figure 91: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Public Cloud, 2021 – 2031

    Figure 92: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by  Private Cloud, 2021 – 2031

    Figure 93: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Hybrid 2021 – 2031

    Figure 94: Europe Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2021

    Figure 95: Europe Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2031

    Figure 96: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2021 – 2031

    Figure 97: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2021 – 2031

    Figure 98: Europe Cloud-based Contact Center Market Value Share Analysis, by Industry, 2021

    Figure 99: Europe Cloud-based Contact Center Market Value Share Analysis, by Industry, 2031

    Figure 100: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by BFSI, 2021 – 2031

    Figure 101: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Retail, 2021 – 2031

    Figure 102: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Government, 2021 – 2031

    Figure 103: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Healthcare, 2021 – 2031

    Figure 104: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Manufacturing, 2021 – 2031

    Figure 105: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Media & Entertainment, 2021 – 2031

    Figure 106: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Telecommunication & IT, 2021 – 2031

    Figure 107: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2021 – 2031

    Figure 108: Europe Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Others 2021 – 2031

    Figure 109: Europe Cloud-based Contact Center Market Value Share Analysis, by Country, 2021

    Figure 110: Europe Cloud-based Contact Center Market Value Share Analysis, by Country, 2031

    Figure 111: Germany Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 112: U.K. Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 113: France Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 114: Spain Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 115: Italy Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 116: Asia Pacific Cloud-based Contact Center Revenue Opportunity Share, by Deployment

    Figure 117: Asia Pacific Cloud-based Contact Center Revenue Opportunity Share, by Industry

    Figure 118: Asia Pacific Cloud-based Contact Center Revenue Opportunity Share, by Component

    Figure 119: Asia Pacific Cloud-based Contact Center Revenue Opportunity Share, by Enterprise Size

    Figure 120: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Component, 2021

    Figure 121: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Component, 2031

    Figure 122: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Solution, 2021 – 2031

    Figure 123: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Services, 2021 – 2031

    Figure 124: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2021

    Figure 125: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2031

    Figure 126: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Public Cloud, 2021 – 2031

    Figure 127: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by  Private Cloud, 2021 – 2031

    Figure 128: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Hybrid 2021 – 2031

    Figure 129: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2021

    Figure 130: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2031

    Figure 131: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2021 – 2031

    Figure 132: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2021 – 2031

    Figure 133: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Industry, 2021

    Figure 134: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Industry, 2031

    Figure 135: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by BFSI, 2021 – 2031

    Figure 136: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Retail, 2021 – 2031

    Figure 137: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Government, 2021 – 2031

    Figure 138: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Healthcare, 2021 – 2031

    Figure 139: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Manufacturing, 2021 – 2031

    Figure 140: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Media & Entertainment, 2021 – 2031

    Figure 141: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Telecommunication & IT, 2021 – 2031

    Figure 142: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2021 – 2031

    Figure 143: Asia Pacific Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Others 2021 – 2031

    Figure 144: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Country, 2021

    Figure 145: Asia Pacific Cloud-based Contact Center Market Value Share Analysis, by Country, 2031

    Figure 146: China Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 147: India Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 148: Japan Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 149: ASEAN Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 150: Middle East & Africa Cloud-based Contact Center Revenue Opportunity Share, by Deployment

    Figure 151: Middle East & Africa Cloud-based Contact Center Revenue Opportunity Share, by Industry

    Figure 152: Middle East & Africa Cloud-based Contact Center Revenue Opportunity Share, by Component

    Figure 153: Middle East & Africa Cloud-based Contact Center Revenue Opportunity Share, by Enterprise Size

    Figure 154: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Component, 2021

    Figure 155: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Component, 2031

    Figure 156: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Solution, 2021 – 2031

    Figure 157: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Services, 2021 – 2031

    Figure 158: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2021

    Figure 159: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2031

    Figure 160: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Public Cloud, 2021 – 2031

    Figure 161: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by  Private Cloud, 2021 – 2031

    Figure 162: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Hybrid 2021 – 2031

    Figure 163: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2021

    Figure 164: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2031

    Figure 165: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2021 – 2031

    Figure 166: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2021 – 2031

    Figure 167: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Industry, 2021

    Figure 168: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Industry, 2031

    Figure 169: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by BFSI, 2021 – 2031

    Figure 170: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Retail, 2021 – 2031

    Figure 171: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Government, 2021 – 2031

    Figure 172: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Healthcare, 2021 – 2031

    Figure 173: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Manufacturing, 2021 – 2031

    Figure 174: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Media & Entertainment, 2021 – 2031

    Figure 175: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Telecommunication & IT, 2021 – 2031

    Figure 176: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2021 – 2031

    Figure 177: Middle East & Africa Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Others 2021 – 2031

    Figure 178: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Country, 2021

    Figure 179: Middle East & Africa Cloud-based Contact Center Market Value Share Analysis, by Country, 2031

    Figure 180: Saudi Arabia Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 181: The United Arab Emirates Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 182: South Africa Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 183: South America Cloud-based Contact Center Revenue Opportunity Share, by Deployment

    Figure 184: South America Cloud-based Contact Center Revenue Opportunity Share, by Industry

    Figure 185: South America Cloud-based Contact Center Revenue Opportunity Share, by Component

    Figure 186: South America Cloud-based Contact Center Revenue Opportunity Share, by Enterprise Size

    Figure 187: South America Cloud-based Contact Center Market Value Share Analysis, by Component, 2021

    Figure 188: South America Cloud-based Contact Center Market Value Share Analysis, by Component, 2031

    Figure 189: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Solution, 2021 – 2031

    Figure 190: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Services, 2021 – 2031

    Figure 191: South America Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2021

    Figure 192: South America Cloud-based Contact Center Market Value Share Analysis, by Deployment, 2031

    Figure 193: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Public Cloud, 2021 – 2031

    Figure 194: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by  Private Cloud, 2021 – 2031

    Figure 195: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Hybrid 2021 – 2031

    Figure 196: South America Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2021

    Figure 197: South America Cloud-based Contact Center Market Value Share Analysis, by Enterprise Size, 2031

    Figure 198: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2021 – 2031

    Figure 199: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2021 – 2031

    Figure 200: South America Cloud-based Contact Center Market Value Share Analysis, by Industry, 2021

    Figure 201: South America Cloud-based Contact Center Market Value Share Analysis, by Industry, 2031

    Figure 202: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by BFSI, 2021 – 2031

    Figure 203: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Retail, 2021 – 2031

    Figure 204: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Government, 2021 – 2031

    Figure 205: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Healthcare, 2021 – 2031

    Figure 206: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Manufacturing, 2021 – 2031

    Figure 207: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Media & Entertainment, 2021 – 2031

    Figure 208: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Telecommunication & IT, 2021 – 2031

    Figure 209: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2021 – 2031

    Figure 210: South America Cloud-based Contact Center Market Absolute Opportunity (US$ Mn), by Others 2021 – 2031

    Figure 211: South America Cloud-based Contact Center Market Value Share Analysis, by Country, 2021

    Figure 212: South America Cloud-based Contact Center Market Value Share Analysis, by Country, 2031

    Figure 213: Brazil Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

    Figure 214: Argentina Cloud-based Contact Center Market Opportunity Growth Analysis (US$ Mn) Forecast, 2021 – 2031

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Cloud-based Contact Center Market Insights, 2021-2031

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