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Call Center Outsourcing Market

Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031

Call Center Outsourcing Market Outlook 2031

  • The global call center outsourcing market was valued at US$ 91.54 Bn in 2021
  • It is estimated to grow at a CAGR of 5.2% from 2022 to 2031
  • The global call center outsourcing market is expected to reach US$ 150.34 Bn by the end of 2031

Analysts’ Viewpoint on Call Center Outsourcing Market Scenario

Call center outsourcing is anticipated to register remarkable growth during the forecast period. North America and Asia Pacific are estimated to hold a major share of the global market, and the market in APAC is expected to grow at a high CAGR during the forecast period. Varied advantages offered by outsourcing has a positive impact on the market. Beneficial factors include time efficiency, international expansion, and increased flexibility. Furthermore, it vastly lowers call center costs, as the cost of living in countries such as India and the Philippines is much lower than in the U.S.; thus, outsourcing is a common choice of companies. Countries such as the U.S and U.K. are greatly benefited as outsourcing helps reduce operating expenses and these savings can be used for other productive activities. The Philippines is known as the world's call center capital. Call center companies benefit businesses by offering clients a platform to enhance their image, and global presence, address issues, and build a substantial customer base. Additionally, the data collected and stored by call centers is highly beneficial. Furthermore, it provides a reputable image of the client company by giving importance to customer experience engagement.

Call Center Outsourcing Market

Call Center Outsourcing Market Introduction

Call center outsourcing is the process of outsourcing customer support-related activities to a specialized external third-party vendor (BPO). Innovations in information technology in the last two decades have led to tremendous growth in the call center outsourcing industry, as it enables organizations to utilize the services of third-party vendors based in remote locations at a lower cost to fulfill business customer support needs. Outsourced call center services save considerable time, money, and resources for a business, enabling businesses to focus on core activities such as service & product development, sales strategies, and content strategies. Growing emphasis on lowering costs and dealing with the continuously changing business dynamics are two of the major factors promoting the growth of the call center outsourcing market. Numerous companies need to provide 24/7 customer service to their clients, and call center outsourcing vendors provide coverage of all time zones, which allows brands to stay in touch with their customers 24/7. This factor is also propelling the demand for call center outsourcing among multinational corporations (MNCs). Call center outsourcing includes various inbound and outbound services and we have considered the revenue generated by inbound and outbound services offered by companies.

Rise in Adoption of Multi-channel Customer Engagement Trends to Drive Market

The multi-channel approach by call centers is considered the strategic customer engagement tool that enables a robust relationship with customers. Increasing trends in data collection, analysis, and data science are prime factors for the same. Implementation of these actionable insights provides better solutions for companies and customers. Thus, tech-savvy organizations are opting for the multi-channel approach to address customer needs across multiple channels.

Demand for personalized services drives the need for multi-channel customer engagement. With the increasing adoption of digitalization, customers are available on multi-platforms. Customer centricity is one of the major factors in the call center outsourcing business that drives market growth. For instance, providing the preferred mode of communication (regional-based language) for customers can be achieved by adopting the communication technology at call centers, enabling a convenient way of communication.

  • According to Microsoft 2018 research, 95% of organizations believe that customer service plays a key role in brand loyalty. In addition, a study by American Express states that 33% of consumers alter their brand preferences owing to poor customer-centric services. In general, personalized customer engagement strategies help to retain an average of 89% of customers, compared to companies without a strategic approach.

Adoption of multi-channel engagement trends enhances customer engagement and thereby acts as a driving factor for the call center outsourcing market.

Increased Demand for Onshore and Nearshore Outsourcing Creating Growth Opportunities for Market Players

Demand for onshore call centers and quality customer service has been growing at a rapid pace since 2019. Moreover, nearshore outsourcing is experiencing a surge in demand owing to U.S labor market challenges.

  • In 2019, as per estimation in the U.S, 164 call centers opened or expanded, creating 58,575 jobs in the country
  • In the U.K., BT Group and Vodafone brought the customer contact center back to the U.K., owing to an increase in demand for onshore contact center
  • In 2021, according to the services deployed, 37% of new outsourcing contracts required an onshore U.S call center, and 43% of contracts required a nearshore outsourcing presence. This emphasizes the increasing penetration of nearshore and onshore outsourcing.

Thus, an increasing number of BPOs are focusing on nearshore and onshore outsourcing opportunities that adds to the attractiveness of the market.

Regional Outlook of Global Call Center Outsourcing Market

North America is anticipated to account for a dominant share of the global call center outsourcing market during the forecast period. North America is home to more than one-third of Fortune 500 companies and is the hub of new innovation. North America is ahead of all other regions in terms of usage of digital technologies and different service types. North America is a highly developed market for IT and telecom BPO services and caters to the increasing demand for connectivity, addresses security concerns, and innovates new offerings for latest devices and technology standards. The U.S call center industry has witnessed growth despite record expansion in the nearshore and offshore market owing to top-notch facilities, and reliable connectivity that creates a strong foundation for the market

The call center outsourcing market in Asia Pacific is expected to grow at the highest CAGR during the forecast period attributed to significant digital investments by leading players in the market such as HCL Technologies, Accenture, and Infosys Ltd. Furthermore, hundreds of companies have been outsourcing, which include business from the U.S, Australia, and New Zealand, and thus the BPO industry is considered a significant contributor to the Asia Pacific economy.

Analysis of Key Players in Global Call Center Outsourcing Market

Detailed profiles of companies offering call center outsourcing have been provided in the market report to evaluate their financials, key product offerings, recent developments, and strategies. Top call center outsourcing companies are expanding their product portfolio to increase their market share. Key players operating in the global call center outsourcing market are Accenture Plc, Teleperformance SE, Atento SA, Concentrix Corporation, Sitel Group, Capgemini SE, Cognizant Technology Solutions Corporation, Sutherland Global Services, Inc., TTEC Holdings, Inc., HCL Technologies, Wipro Limited, Infosys Limited, Tata Consultancy Services (TCS), Tech Mahindra, StarTek Inc., WNS Global Services, TaskUs, Inc., Firstsource Solutions Limited, Cogent E-Services Limited, eClerx , and Fusion BPO Services, among others.

Key Developments in Global Call Center Outsourcing Market

  • In June 2022, Webhelp announced the acquisition of Grupo Services, one of Brazil’s leading providers of CX, BPO, and technology solutions. Grupo services clients comprise hyper-growth brands in areas such as retail and e-commerce, fintech, and telecommunications.
  • In April 2022, Fusion BPO Services announced the acquisition of Boomsourcing, a full-service outsourcing solution provider in the US, Mexico, and the Philippines. The addition of Boomsourcing helps to strengthen Fusion’s global footprints and other capabilities.
  • In September 2021, Sitel Group acquired Sykes Enterprises, Inc. to expand customer experience (CX) products and solutions and expand its global footprint and enhance its digital expertise. With the increased capacity, Sitel Group offers a diversified delivery mix to customers in terms of remote work flexibility, and onshore, nearshore, & offshore needs.

Each of these players has been profiled in the call center outsourcing market report based on parameters such as company overview, financial overview, business strategies, product portfolio, business segments, and recent developments.

Global Call Center Outsourcing Market Snapshot

Attribute

Detail

Market Size Value in 2021

US$ 91.54 Bn

Market Forecast Value in 2031

US$ 150.34 Bn

Growth Rate

(CAGR)

5.2%

Forecast Period

2022–2031

Historical Data Available for

2016–2020

Quantitative Units

US$ Bn for Value

Market Analysis

Includes cross segment analysis at global as well as regional level. Furthermore, qualitative analysis includes drivers, restraints, opportunities, key trends, analysis, value chain analysis, and key trend analysis.

Competition Landscape
  • Market share analysis by company (2021)
  • Company profiles section includes overview, product portfolio, sales footprint, key subsidiaries or distributors, strategy & recent developments, and key financials

Format

Electronic (PDF) + Excel

Market Segmentation
  • Type
    • Inbound Service
    • Outbound Service
  • Service Type
    • Email Support
    • Chat Support
    • Voice Support
    • Video Support
    • Social Media Support
    • Others
  • Enterprise Size
    • Small & Medium Enterprises (SMEs)
    • Large Enterprise
  • End-user
    • BFSI
    • Retail & E-commerce
    • IT & Telecom
    • Healthcare
    • Travel & Hospitality
    • Media & Entertainment
    • Energy & Utilities
    • Education
    • Transportation
    • EdTech
    • HealthTech
    • FinTech
    • Others

Regions Covered
  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

Countries Covered
  • U.S.
  • Canada
  • Mexico
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Albania
  • Kosovo
  • China
  • India
  • Japan
  • Philippines
  • Thailand
  • Indonesia
  • Malaysia
  • Saudi Arabia
  • United Arab Emirates
  • South Africa
  • Morocco
  • Brazil
  • Argentina
  • Colombia
  • El Salvador
  • Jamaica

Companies Profiled
  • Accenture Plc
  • Teleperformance SE
  • Atento SA
  • Concentrix Corporation
  • Sitel Group
  • Capgemini SE
  • Cognizant Technology Solutions Corporation
  • Sutherland Global Services, Inc.
  • TTEC Holdings, Inc.
  • HCL Technologies
  • Wipro Limited
  • Infosys Limited
  • Tata Consultancy Services (TCS)
  • Tech Mahindra
  • StarTek Inc.
  • WNS Global Services
  • TaskUs, Inc.
  • Firstsource Solutions Limited
  • Cogent E-Services Limited
  • eClerx
  • Fusion BPO Services
  • Others

Customization Scope

Available upon request

Pricing

Available upon request

Frequently Asked Questions

How much will the global call center outsourcing market be worth in 2031?

The call center outsourcing market is expected to reach US$ 150.34 Bn by 2031.

What is the growth rate of the global call outsourcing market?

The call center outsourcing market is estimated to grow at a CAGR of 5.2% during the forecast period.

What are the factors driving the call center outsourcing market?

Fulfilment of business customer support needs at lower cost, 24*7 support business support, and expert & quality monitoring.

Which was the largest call center outsourcing market type segment in 2021?

Inbound service is the largest segment of the call center outsourcing market.

Which region has the largest market share?

North America is the dominant region of the global call center outsourcing market.

Who are the key companies in the call center outsourcing market?

Accenture Plc, Teleperformance SE, Atento SA, Concentrix Corporation, Sitel Group, Capgemini SE, Cognizant Technology Solutions Corporation, Sutherland Global Services, Inc., TTEC Holdings, Inc., HCL Technologies, Wipro Limited, Infosys Limited, Tata Consultancy Services (TCS), Tech Mahindra, StarTek Inc., WNS Global Services, TaskUs, Inc., Firstsource Solutions Limited, Cogent E-Services Limited, eClerx, and Fusion BPO Services.

    1. Preface

        1.1. Market Introduction

        1.2. Market Segmentation

        1.3. Key Research Objectives

    2. Assumptions and Research Methodology

        2.1. Research Methodology

            2.1.1. List of Primary and Secondary Sources

        2.2. Key Assumptions for Data Modelling

    3. Executive Summary: Global Call Center Outsourcing Market

    4. Market Overview

        4.1. Market Definition

        4.2. Technology/ Product Roadmap

        4.3. Market Factor Analysis

            4.3.1. Forecast Factors

            4.3.2. Ecosystem/ Value Chain Analysis

            4.3.3. Market Dynamics (Growth Influencers)

                4.3.3.1. Drivers

                4.3.3.2. Restraints

                4.3.3.3. Opportunities

                4.3.3.4. Impact Analysis of Drivers and Restraints

        4.4. COVID-19 Impact Analysis

            4.4.1. Impact of COVID-19 on Call Center Outsourcing Market

            4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending

                4.4.2.1. Increase in Spending

                4.4.2.2. Decrease in Spending

            4.4.3. Short Term and Long Term Impact on the Market

        4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)

            4.5.1. By Type

            4.5.2. By Service Type

            4.5.3. By Enterprise Size

            4.5.4. By End-user

    5. Global Call Center Outsourcing Market Analysis and Forecast

        5.1. Market Revenue Analysis (US$ Bn), 2016-2031

            5.1.1. Historic Growth Trends, 2016-2021

            5.1.2. Forecast Trends, 2022-2031

        5.2. Pricing Model Analysis/ Price Trend Analysis

            5.2.1. Prevalent Pricing Models

            5.2.2. Pricing Range/ Average Costing

    6. Global Call Center Outsourcing Market Analysis, by Type

        6.1. Overview and Definitions

        6.2. Key Segment Analysis

        6.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Type, 2018 - 2031

            6.3.1. Inbound Service

            6.3.2. Outbound Service

    7. Global Call Center Outsourcing Market Analysis, by Service Type

        7.1. Overview and Definitions

        7.2. Key Segment Analysis

        7.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Service Type, 2018 - 2031

            7.3.1. Email Support

            7.3.2. Chat Support

            7.3.3. Voice Support

            7.3.4. Video Support

            7.3.5. Social Media Support

            7.3.6. Others

    8. Global Call Center Outsourcing Market Analysis, by Enterprise Size

        8.1. Overview and Definitions

        8.2. Key Segment Analysis

        8.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031

            8.3.1. Small & Medium Enterprises (SMEs)

            8.3.2. Large Enterprise

    9. Global Call Center Outsourcing Market Analysis, by End-user

        9.1. Key Segment Analysis

        9.2. Call Center Outsourcing Market Size (US$ Bn) Forecast, by End-user, 2018 - 2031

            9.2.1. BFSI

            9.2.2. Retail & E-commerce

            9.2.3. IT & Telecom

            9.2.4. Healthcare

            9.2.5. Travel & Hospitality

            9.2.6. Media & Entertainment

            9.2.7. Energy & Utilities

            9.2.8. Education

            9.2.9. Transportation

            9.2.10. EdTech

            9.2.11. HealthTech

            9.2.12. FinTech

            9.2.13. Others

    10. Global Call Center Outsourcing Market Analysis and Forecasts, by Region

        10.1. Key Findings

        10.2. Market Size (US$ Bn) Forecast by Region, 2018-2031

            10.2.1. North America

            10.2.2. Europe

            10.2.3. Asia Pacific

            10.2.4. Middle East & Africa

            10.2.5. South America

    11. North America Call Center Outsourcing Market Analysis and Forecast

        11.1. Regional Outlook

        11.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            11.2.1. By Type

            11.2.2. By Service Type

            11.2.3. By Enterprise Size

            11.2.4. By End-user

        11.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 - 2031

            11.3.1. U.S.

            11.3.2. Canada

            11.3.3. Mexico

    12. Europe Call Center Outsourcing Market Analysis and Forecast

        12.1. Regional Outlook

        12.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            12.2.1. By Type

            12.2.2. By Service Type

            12.2.3. By Enterprise Size

            12.2.4. By End-user

        12.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

            12.3.1. Germany

            12.3.2. UK

            12.3.3. France

            12.3.4. Italy

            12.3.5. Spain

            12.3.6. Albania

            12.3.7. Kosovo

            12.3.8. Rest of Europe

    13. Asia Pacific Call Center Outsourcing Market Analysis and Forecast

        13.1. Regional Outlook

        13.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            13.2.1. By Type

            13.2.2. By Service Type

            13.2.3. By Enterprise Size

            13.2.4. By End-user

        13.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

            13.3.1. China

            13.3.2. India

            13.3.3. Japan

            13.3.4. Philippines

            13.3.5. Thailand

            13.3.6. Indonesia

            13.3.7. Malaysia

            13.3.8. Rest of Asia Pacific

    14. Middle East & Africa Call Center Outsourcing Market Analysis and Forecast

        14.1. Regional Outlook

        14.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            14.2.1. By Type

            14.2.2. By Service Type

            14.2.3. By Enterprise Size

            14.2.4. By End-user

        14.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

            14.3.1. Saudi Arabia

            14.3.2. United Arab Emirates

            14.3.3. South Africa

            14.3.4. Morocco

            14.3.5. Rest of Middle East & Africa

    15. South America Call Center Outsourcing Market Analysis and Forecast

        15.1. Regional Outlook

        15.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

            15.2.1. By Type

            15.2.2. By Service Type

            15.2.3. By Enterprise Size

            15.2.4. By End-user

        15.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

            15.3.1. Brazil

            15.3.2. Argentina

            15.3.3. Colombia

            15.3.4. El Salvador

            15.3.5. Jamaica

            15.3.6. Rest of South America

    16. Competition Landscape

        16.1. Market Competition Matrix, by Leading Players

        16.2. Market Revenue Share Analysis (%), by Leading Players (2021)

        16.3. Competitive Scenario

            16.3.1. List of Emerging, Prominent and Leading Players

            16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.

    17. Company Profiles

        17.1. Accenture Plc

            17.1.1. Business Overview

            17.1.2. Company Revenue

            17.1.3. Product Portfolio

            17.1.4. Geographic Footprint

            17.1.5. Strategic Partnership

            17.1.6. Merger & Acquisition

            17.1.7. Business Expansion

            17.1.8. New Product Launch

            17.1.9. Innovation etc.

        17.2. Teleperformance SE

            17.2.1. Business Overview

            17.2.2. Company Revenue

            17.2.3. Product Portfolio

            17.2.4. Geographic Footprint

            17.2.5. Strategic Partnership

            17.2.6. Merger & Acquisition

            17.2.7. Business Expansion

            17.2.8. New Product Launch

            17.2.9. Innovation etc.

        17.3. Atento SA

            17.3.1. Business Overview

            17.3.2. Company Revenue

            17.3.3. Product Portfolio

            17.3.4. Geographic Footprint

            17.3.5. Strategic Partnership

            17.3.6. Merger & Acquisition

            17.3.7. Business Expansion

            17.3.8. New Product Launch

            17.3.9. Innovation etc.

        17.4. Concentrix Corporation

            17.4.1. Business Overview

            17.4.2. Company Revenue

            17.4.3. Product Portfolio

            17.4.4. Geographic Footprint

            17.4.5. Strategic Partnership

            17.4.6. Merger & Acquisition

            17.4.7. Business Expansion

            17.4.8. New Product Launch

            17.4.9. Innovation etc.

        17.5. Sitel Group

            17.5.1. Business Overview

            17.5.2. Company Revenue

            17.5.3. Product Portfolio

            17.5.4. Geographic Footprint

            17.5.5. Strategic Partnership

            17.5.6. Merger & Acquisition

            17.5.7. Business Expansion

            17.5.8. New Product Launch

            17.5.9. Innovation etc.

        17.6. Capgemini SE

            17.6.1. Business Overview

            17.6.2. Company Revenue

            17.6.3. Product Portfolio

            17.6.4. Geographic Footprint

            17.6.5. Strategic Partnership

            17.6.6. Merger & Acquisition

            17.6.7. Business Expansion

            17.6.8. New Product Launch

            17.6.9. Innovation etc.

        17.7. Cognizant Technology Solutions Corporation

            17.7.1. Business Overview

            17.7.2. Company Revenue

            17.7.3. Product Portfolio

            17.7.4. Geographic Footprint

            17.7.5. Strategic Partnership

            17.7.6. Merger & Acquisition

            17.7.7. Business Expansion

            17.7.8. New Product Launch

            17.7.9. Innovation etc.

        17.8. Sutherland Global Services, Inc.

            17.8.1. Business Overview

            17.8.2. Company Revenue

            17.8.3. Product Portfolio

            17.8.4. Geographic Footprint

            17.8.5. Strategic Partnership

            17.8.6. Merger & Acquisition

            17.8.7. Business Expansion

            17.8.8. New Product Launch

            17.8.9. Innovation etc.

        17.9. TTEC Holdings, Inc.

            17.9.1. Business Overview

            17.9.2. Company Revenue

            17.9.3. Product Portfolio

            17.9.4. Geographic Footprint

            17.9.5. Strategic Partnership

            17.9.6. Merger & Acquisition

            17.9.7. Business Expansion

            17.9.8. New Product Launch

            17.9.9. Innovation etc.

        17.10. HCL Technologies

            17.10.1. Business Overview

            17.10.2. Company Revenue

            17.10.3. Product Portfolio

            17.10.4. Geographic Footprint

            17.10.5. Strategic Partnership

            17.10.6. Merger & Acquisition

            17.10.7. Business Expansion

            17.10.8. New Product Launch

            17.10.9. Innovation etc.

        17.11. Wipro Limited

            17.11.1. Business Overview

            17.11.2. Company Revenue

            17.11.3. Product Portfolio

            17.11.4. Geographic Footprint

            17.11.5. Strategic Partnership

            17.11.6. Merger & Acquisition

            17.11.7. Business Expansion

            17.11.8. New Product Launch

            17.11.9. Innovation etc.

        17.12. Infosys Limited

            17.12.1. Business Overview

            17.12.2. Company Revenue

            17.12.3. Product Portfolio

            17.12.4. Geographic Footprint

            17.12.5. Strategic Partnership

            17.12.6. Merger & Acquisition

            17.12.7. Business Expansion

            17.12.8. New Product Launch

            17.12.9. Innovation etc.

        17.13. Tata Consultancy Services (TCS)

            17.13.1. Business Overview

            17.13.2. Company Revenue

            17.13.3. Product Portfolio

            17.13.4. Geographic Footprint

            17.13.5. Strategic Partnership

            17.13.6. Merger & Acquisition

            17.13.7. Business Expansion

            17.13.8. New Product Launch

            17.13.9. Innovation etc.

        17.14. Tech Mahindra

            17.14.1. Business Overview

            17.14.2. Company Revenue

            17.14.3. Product Portfolio

            17.14.4. Geographic Footprint

            17.14.5. Strategic Partnership

            17.14.6. Merger & Acquisition

            17.14.7. Business Expansion

            17.14.8. New Product Launch

            17.14.9. Innovation etc.

        17.15. StarTek Inc.

            17.15.1. Business Overview

            17.15.2. Company Revenue

            17.15.3. Product Portfolio

            17.15.4. Geographic Footprint

            17.15.5. Strategic Partnership

            17.15.6. Merger & Acquisition

            17.15.7. Business Expansion

            17.15.8. New Product Launch

            17.15.9. Innovation etc.

        17.16. WNS Global Services

            17.16.1. Business Overview

            17.16.2. Company Revenue

            17.16.3. Product Portfolio

            17.16.4. Geographic Footprint

            17.16.5. Strategic Partnership

            17.16.6. Merger & Acquisition

            17.16.7. Business Expansion

            17.16.8. New Product Launch

            17.16.9. Innovation etc.

        17.17. TaskUs, Inc.

            17.17.1. Business Overview

            17.17.2. Company Revenue

            17.17.3. Product Portfolio

            17.17.4. Geographic Footprint

            17.17.5. Strategic Partnership

            17.17.6. Merger & Acquisition

            17.17.7. Business Expansion

            17.17.8. New Product Launch

            17.17.9. Innovation etc.

        17.18. Firstsource Solutions Limited

            17.18.1. Business Overview

            17.18.2. Company Revenue

            17.18.3. Product Portfolio

            17.18.4. Geographic Footprint

            17.18.5. Strategic Partnership

            17.18.6. Merger & Acquisition

            17.18.7. Business Expansion

            17.18.8. New Product Launch

            17.18.9. Innovation etc.

        17.19. Cogent E-Services Limited

            17.19.1. Business Overview

            17.19.2. Company Revenue

            17.19.3. Product Portfolio

            17.19.4. Geographic Footprint

            17.19.5. Strategic Partnership

            17.19.6. Merger & Acquisition

            17.19.7. Business Expansion

            17.19.8. New Product Launch

            17.19.9. Innovation etc.

        17.20. eClerx

            17.20.1. Business Overview

            17.20.2. Company Revenue

            17.20.3. Product Portfolio

            17.20.4. Geographic Footprint

            17.20.5. Strategic Partnership

            17.20.6. Merger & Acquisition

            17.20.7. Business Expansion

            17.20.8. New Product Launch

            17.20.9. Innovation etc.

        17.21. Fusion BPO Services

            17.21.1. Business Overview

            17.21.2. Company Revenue

            17.21.3. Product Portfolio

            17.21.4. Geographic Footprint

            17.21.5. Strategic Partnership

            17.21.6. Merger & Acquisition

            17.21.7. Business Expansion

            17.21.8. New Product Launch

            17.21.9. Innovation etc.

        17.22. Others

            17.22.1. Business Overview

            17.22.2. Company Revenue

            17.22.3. Product Portfolio

            17.22.4. Geographic Footprint

            17.22.5. Strategic Partnership

            17.22.6. Merger & Acquisition

            17.22.7. Business Expansion

            17.22.8. New Product Launch

            17.22.9. Innovation etc.

    18. Key Takeaways

    List of Tables

    Table 1: North America Call Center Outsourcing Market Revenue Analysis, by Country, 2022 - 2031 (US$ Bn)

    Table 2: North America Call Center Outsourcing Market Revenue Analysis, by Country, 2022 - 2031 (US$ Bn)

    Table 3: Europe Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)

    Table 4: Asia Pacific Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)

    Table 5: Middle East & Africa Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 and 2031 (US$ Bn)

    Table 6: South America Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)

    Table 7: Impact Analysis of Drivers & Restraints

    Table 8: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

    Table 9: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

    Table 10: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

    Table 11: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

    Table 12: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Region, 2018 – 2031

    Table 13: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

    Table 14: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

    Table 15: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

    Table 16: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

    Table 17: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country, 2018 - 2031

    Table 18: U.S. Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 19: Canada Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 20: Mexico Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 21: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

    Table 22: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

    Table 23: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

    Table 24: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

    Table 25: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

    Table 26: Germany Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 27: U.K. Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 28: France Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 29: Italy Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 30: Spain Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 31: Albania Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 32: Kosovo Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 33: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

    Table 34: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

    Table 35: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

    Table 36: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

    Table 37: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

    Table 38: China Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 39: India Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 40: Japan Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 41: Philippines Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 42: Thailand Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 43: Indonesia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 44: Malaysia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 45: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

    Table 46: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

    Table 47: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

    Table 48: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

    Table 49: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

    Table 50: Saudi Arabia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 51: United Arab Emirates Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 52: South Africa Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 53: Morocco Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 54: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

    Table 55: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

    Table 56: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

    Table 57: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

    Table 58: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

    Table 59: Brazil Emirates Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 60: Argentina Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 61: Colombia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 62: El Salvador Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 63: Jamaica Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

    Table 64: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (1/3)

    Table 65: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (2/3)

    Table 66: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (3/3)

    List of Figures

    Figure 1: Acronyms Used in Call Center Outsourcing Market

    Figure 2: Global Call Center Outsourcing Market Attractiveness Analysis, by Type

    Figure 3: Global Call Center Outsourcing Market Attractiveness Analysis, by Service Type

    Figure 4: Global Call Center Outsourcing Market Analysis, by Enterprise Size

    Figure 5: Global Call Center Outsourcing Market Attractiveness Analysis, by End-user

    Figure 6: Global Call Center Outsourcing Market Attractiveness Analysis, by Region

    Figure 7: Global Call Center Outsourcing Market Revenue (US$ Bn) Historic Trends, 2016 - 2021

    Figure 8: Global Call Center Outsourcing Market Revenue Opportunity (US$ Bn) Historic Trends, 2016 - 2021

    Figure 9: Global Call Center Outsourcing Market Value Share Analysis, by Type, 2022

    Figure 10: Global Call Center Outsourcing Market Value Share Analysis, by Type, 2031

    Figure 11: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

    Figure 12: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

    Figure 13: Global Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

    Figure 14: Global Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

    Figure 15: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

    Figure 16: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

    Figure 17: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

    Figure 18: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

    Figure 19: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

    Figure 20: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 21: Global Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

    Figure 22: Global Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

    Figure 23: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

    Figure 24: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

    Figure 25: Global Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

    Figure 26: Global Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

    Figure 27: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

    Figure 28: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

    Figure 29: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

    Figure 30: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

    Figure 31: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

    Figure 32: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

    Figure 33: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

    Figure 34: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

    Figure 35: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

    Figure 36: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

    Figure 37: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

    Figure 38: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

    Figure 39: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 40: Global Call Center Outsourcing Market Opportunity (US$ Bn), by Region

    Figure 41: Global Call Center Outsourcing Market Opportunity Share (%), by Region, 2022–2031

    Figure 42: Global Call Center Outsourcing Market Size (US$ Bn), by Region, 2022 & 2031

    Figure 43: Global Call Center Outsourcing Market Value Share Analysis, by Region, 2022

    Figure 44: Global Call Center Outsourcing Market Value Share Analysis, by Region, 2031

    Figure 45: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

    Figure 46: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

    Figure 47: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

    Figure 48: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

    Figure 49: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

    Figure 50: North America Call Center Outsourcing Market Revenue Opportunity Share, by Type

    Figure 51: North America Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

    Figure 52: North America Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

    Figure 53: North America Call Center Outsourcing Market Revenue Opportunity Share, by End-user

    Figure 54: North America Call Center Outsourcing Market Revenue Opportunity Share, by Country

    Figure 55: North America Call Center Outsourcing Market Value Share Analysis, by Type, 2022

    Figure 56: North America Call Center Outsourcing Market Value Share Analysis, by Type, 2031

    Figure 57: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

    Figure 58: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

    Figure 59: North America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

    Figure 60: North America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

    Figure 61: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

    Figure 62: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

    Figure 63: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

    Figure 64: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

    Figure 65: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

    Figure 66: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 67: North America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

    Figure 68: North America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

    Figure 69: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

    Figure 70: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

    Figure 71: North America Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

    Figure 72: North America Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

    Figure 73: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

    Figure 74: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

    Figure 75: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

    Figure 76: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

    Figure 77: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

    Figure 78: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

    Figure 79: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

    Figure 80: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

    Figure 81: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

    Figure 82: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

    Figure 83: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

    Figure 84: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

    Figure 85: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 86: North America Call Center Outsourcing Market Value Share Analysis, by Country, 2022

    Figure 87: North America Call Center Outsourcing Market Value Share Analysis, by Country, 2031

    Figure 88: U.S. Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 89: Canada Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 90: Mexico Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 91: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Type

    Figure 92: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

    Figure 93: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

    Figure 94: Europe Call Center Outsourcing Market Revenue Opportunity Share, by End-user

    Figure 95: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region

    Figure 96: Europe Call Center Outsourcing Market Value Share Analysis, by Type, 2022

    Figure 97: Europe Call Center Outsourcing Market Value Share Analysis, by Type, 2031

    Figure 98: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

    Figure 99: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

    Figure 100: Europe Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

    Figure 101: Europe Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

    Figure 102: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

    Figure 103: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

    Figure 104: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

    Figure 105: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

    Figure 106: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

    Figure 107: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 108: Europe Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

    Figure 109: Europe Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

    Figure 110: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

    Figure 111: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

    Figure 112: Europe Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

    Figure 113: Europe Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

    Figure 114: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

    Figure 115: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

    Figure 116: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

    Figure 117: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

    Figure 118: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

    Figure 119: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

    Figure 120: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

    Figure 121: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

    Figure 122: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

    Figure 123: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

    Figure 124: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

    Figure 125: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

    Figure 126: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 127: Europe Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022

    Figure 128: Europe Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031

    Figure 129: Germany Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 130: U.K. Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 131: France Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 132: Italy Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 133: Spain Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 134: Albania Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 135: Kosovo Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 136: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Type

    Figure 137: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

    Figure 138: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

    Figure 139: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by End-user

    Figure 140: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region

    Figure 141: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Type, 2022

    Figure 142: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Type, 2031

    Figure 143: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

    Figure 144: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

    Figure 145: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

    Figure 146: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

    Figure 147: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

    Figure 148: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

    Figure 149: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

    Figure 150: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

    Figure 151: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

    Figure 152: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 153: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

    Figure 154: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

    Figure 155: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

    Figure 156: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

    Figure 157: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

    Figure 158: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

    Figure 159: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

    Figure 160: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

    Figure 161: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

    Figure 162: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

    Figure 163: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

    Figure 164: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

    Figure 165: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

    Figure 166: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

    Figure 167: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

    Figure 168: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

    Figure 169: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

    Figure 170: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

    Figure 171: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 172: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022

    Figure 173: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031

    Figure 174: China Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 175: India Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 176: Japan Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 177: Philippines Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 178: Thailand Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 179: Indonesia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 180: Malaysia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 181: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Type

    Figure 182: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

    Figure 183: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

    Figure 184: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by End-user

    Figure 185: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region

    Figure 186: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Type, 2022

    Figure 187: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Type, 2031

    Figure 188: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

    Figure 189: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

    Figure 190: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

    Figure 191: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

    Figure 192: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

    Figure 193: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

    Figure 194: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

    Figure 195: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

    Figure 196: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

    Figure 197: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 198: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

    Figure 199: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

    Figure 200: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

    Figure 201: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

    Figure 202: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

    Figure 203: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

    Figure 204: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

    Figure 205: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

    Figure 206: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

    Figure 207 Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

    Figure 208: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

    Figure 209: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

    Figure 210: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

    Figure 211: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

    Figure 212: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

    Figure 213: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

    Figure 214: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

    Figure 215: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

    Figure 216: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 217: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022

    Figure 218: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031

    Figure 219: Saudi Arabia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 220: United Arab Emirates Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 221: South Africa Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 222: Morocco Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 223: South America Call Center Outsourcing Market Revenue Opportunity Share, by Type

    Figure 224: South America Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

    Figure 225: South America Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

    Figure 226: South America Call Center Outsourcing Market Revenue Opportunity Share, by End-user

    Figure 227: South America Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region

    Figure 228: South America Call Center Outsourcing Market Value Share Analysis, by Type, 2022

    Figure 229: South America Call Center Outsourcing Market Value Share Analysis, by Type, 2031

    Figure 230: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

    Figure 231: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

    Figure 232: South America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

    Figure 233: South America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

    Figure 234: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

    Figure 235: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

    Figure 236: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

    Figure 237: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

    Figure 238: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

    Figure 239: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 240: South America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

    Figure 241: South America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

    Figure 242: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

    Figure 243: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

    Figure 244: South America Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

    Figure 245: South America Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

    Figure 246: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

    Figure 247: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

    Figure 248: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

    Figure 249: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

    Figure 250: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

    Figure 251: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

    Figure 252: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

    Figure 253: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

    Figure 254: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

    Figure 255: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

    Figure 256: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

    Figure 257: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

    Figure 258: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

    Figure 259: South America Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022

    Figure 260: South America Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031

    Figure 261: Brazil Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 262: Argentina Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 263: Colombia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 264: El Salvador Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

    Figure 265: Jamaica Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

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Call Center Outsourcing Market

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